Rite Rug Flooring
About
RiteRug Flooring has served the flooring needs of homeowners and businesses for over 80 years. We owe our longevity to the simple approach we’ve followed since 1934, offer an abundant selection of quality flooring products, keep prices as low as possible, and serve customers well. We have grown a lot since our founding in 1934. Today, we serve tens of thousands of homeowners and businesses every year. With commercial and retail locations – and teams of dedicated RiteRug Flooring sales representatives, designers, and field managers throughout the country, we’re one of the largest flooring retailers/suppliers in the U.S. today. We serve businesses and homeowners through seven specialized divi
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Marie M on BBB
a month ago
07/14/2022, 09:07 AM
The tech *** was wonderful and very personable, made quick work of the issue and assured me that if I had any further problems that I could call back and request him. He was very apologetic when I conveyed the rudeness I encountered when I placed the service order. The so-called **************** rep, however, was another story. I don't know if ******** was having a bad day or what, but when I called to report the problem she was incredibly short with me to the point of being rude! She made a very snotty point to stress to me that while I needed to be available for the entire day, from 8AM-5PM, that NO repairs would be made the day the technician came out to assess the problem, HE WAS ONLY COMING OUT TO DIAGNOS AND ASSESS IF THERE ACTUALLY WAS AN ISSUE. I had to laugh when *** came out and DID actually make the necessary repairs THAT DAY! I highly recommend ***, ******** not so much.
Scott B on BBB
a month ago
07/06/2022, 01:29 AM
We have used Rite Rug for many years in 2 houses for both carpet and hardwoods. Recently had a brick ceramic tile floor installed, but unfortunately the installer did a horrible job. When I called the customer care team at ********************** they had someone out the next week who agreed it neede to be replaced. They asked me what I wanted done, I told them our choice, and it was done with no complaints within about 3 weeks. *********************** in customer care made it all happen quickly, and the 3 installers from **** literally tore up about 75 sq ft of tile and laid a synthetic hardwood we chose within 4.5 hrs. While initially we were disappointed, it was not with Rite Rug, it was the contract installer who didnt know what he was doing. Rite Rug made it all good .
Lora and Roger H on BBB
2 months ago
06/28/2022, 04:05 AM
**************** at ********************** was top notch thanks to our customer service **** *************************** and our Sales **** **************************** Both were responsive, patient and helpful throughout the entire process of installing almost ***** sq. ft. of hardwood floors. There was a minor issue with a couple areas and they came out right away to fix them. ******** is the best customer rep person we ever worked with on a job this big. She never once made me feel as though I was being a pain in the **** even though I was. I was very impressed by Rite Rug as a whole, and would recommend them 100 percent!Thank you, Rite Rug, ***** and ********!
June S on BBB
2 months ago
06/17/2022, 04:42 AM
Great quality installation of three rooms of laminate. A minor issue nine months later that ****** responded and coordinated repair, and repairman fixed the issue quickly. He also was superb! Excellent service, response time, and product!
Lianna B on BBB
3 months ago
05/14/2022, 10:17 AM
****** is simply the best, giving me all the options and also helping me pick the best floors with her great taste. So knowledgeable and efficient too. Install was quick and everything went so smooth. Great company, Id recommend to anyone and everyone.
Laura B on BBB
7 months ago
01/25/2022, 11:48 AM
My husband and I have been loyal customers of RiteRug for years, and our recent experience with their customer service member, ***********************, will make us lifetime clients. From the very moment we had an issue, ****** maintained communication and went above and beyond to make sure our issue was resolved. I rarely see this level of customer service and when I do I think it should be commended.
Susan R on BBB
10 months ago
10/29/2021, 01:44 AM
I've waited many years to have some flooring done in one area of my home. I contacted RiteRug. ***** W***** called me right away and scheduled a time to come to my home for an estimate.He was very personable and showed a sample of what I was interested and I made a purchase that day!If I has questions and reached out to *****, he responded very quickly and was reassuring and reliable. I could count on *****!I highly recommend ***** and RiteRug. Good company, quality product, sales representatives, and installers!Thank you, ***** and RiteRug!
Karen J on BBB
10 months ago
10/25/2021, 01:44 AM
The sales representative that my husband and I worked with at Rite Rug, in Centerville, **** was ***********************. ***** came to our home to take measurements for wood flooring and carpeting. He was on-time, polite, and was obviously knowledgeable in the installation of wood flooring and carpeting because he pointed out some important findings involving the installation of wood flooring unique to our home. We actually met with ***** several times and chose 3 different styles and makes of wood flooring on each meeting as we changed our minds for one reason or another. This required a redo of each quote that he provided. ***** was patient and wanted us to be sure of our final selection. He gave us several samples on different occasions to take home. So glad we did that because we started with a darker selection of wood and ended up with one of the lightest. We love our final selection and appreciate the time and understanding we experienced with *****.Rite Rug installed wood flooring in all rooms on our lower level... kitchen, great room, office and dining room. We originally had tile flooring in the kitchen which had to be "dug up". It was laid on top of 3/4 inches of cement. It was quite a job, messy and very dusty. The installation team did a good job of cleaning up at the end of the day and knew what they were doing when they installed the wood flooring. We had carpeting in the other rooms and they pulled it up and hauled it away. It took 2-1/2 days to complete the wood floor installation, I was called each day by Rite Rug with an arrival time and the installers showed up on time, were polite and worked closely with us.We also had carpeting installed in 3 bedrooms on the 2nd level. We were called by Rite Rug to let us know when they would be arriving, they were on time, polite and did a great job. We installed carpet with a pattern and the installers did fantastic job matching the seams. Can't tell where the seams met. They hauled away the old carpet and cleaned up at the end of the installation which they completed in one 12-hour day.I have recommended Rite Rug to a few of my friends. Overall they made both installations as easy as could be and did a very good job,
Dave C on BBB
a year ago
09/22/2021, 11:29 AM
Recently had three (3) rooms carpeted and are 'very satisfied' with the ***************** purchased. ******* - Concho were our installers and ************** was our sales rep. All were very professional, courteous and respectful of our property. Installers were very efficient and made sure everything was picked-up/cleaned-up and our furniture put back just where we wanted it. Will be purchasing more in the near future.