Rite Rug Flooring

J. M. 

on BBB

9 years ago

I've used Rite Rug on two separate occasions, one for hard wood floor installation and the other for new carpet in our bedroom. There were some issues with the hardwood installation, but after contacting my sales rep, they sent an area manager out who rectified all the issues the same day. Overall, it was a good experience and we couldn't be happier with the floors. The carpet installation went great. The installers arrived during their window time and replace the carpet and cleaned up prior to the final walk through. The in... read more

B. B. 

on BBB

9 years ago

The buying experience with Kevin W***** and the In-Home Shopping was great. It helped being able to see the carpet in the room with the lighting versus store lighting. Kevin was very helpful. The install was on time and they did a great job. 

L. C. 

on BBB

9 years ago

I requested some type of tile flooring, salesman came out promptly with several types. After going over particulars of each, one was selected and installation was setup within 2-days. The job was completed that same day but had to wait on a certain type of transition strip to be installed which was not in stock but later found and installed in just a couple of days vs the estimated week. 

E. R. 

on BBB

9 years ago

I had a in-home shopping consultation with Kevin W*****, and I was very pleased with the professionalism and courtesy he provided. I was able to complete two rooms, and my family and I are very happy with the services we received. 

Rachel B. 

on BBB

9 years ago

Rite Rug is absolutely wonderful! I utilized their services in 2015 and was so pleased with my flooring I decided to contact them again this year for my entire upstairs. Upon filling out a request for the In-Home Shopping service I was contacted by Kevin W****, within 24 hours of the request. Kevin came to my home the day after contacting me (so 48 hours post request) and he was the most friendly, warming person to speak with. I felt he was personable and extremely friendly. He got my carpet and padding ordered and even made... read more

AF 

on BBB

9 years ago

We needed new carpet put into our rental property and we had a bit of a time crunch between tenants. Kevin W***** did a terrific job working with us! He got out to the property to take measurements and then traveled to us to approve the samples. He worked on the fly to find what was in stock that could meet both our budget and short installation window. The installation team removed the old carpet, installed the new carpet, and cleaned up afterwards so that you never knew they were there. Thank you so much for the excellent ... read more

P. R. 

on BBB

9 years ago

Larry was our in-home consultant regarding the purchase of carpet for our home. He provided excellent customer service, excellent recommendations for our needs and offered resolutions for installation and other concerns. I would recommend Rite Rug Carpet Company for your carpet needs. Thank you Larry for your great service. Mrs. **** - Ohio 

Jana T 

on BBB

4 months ago

I purchased a new build home in August 2023 with flooring from Rite Rug. During my 1-year builder inspection, all of the laminate vinyl planks in my home had to be replaced because of defects (glue issues and odd shaping underneath). But that wasn't even the worst part. When the installers finished that work, I discovered two items were missing from my home: A foot-tall hourglass A purple Irish shamrock planter that had been in my family for four generations I don't know if they were stolen or broken and hidden--but no one t... read more

Rosa P 

on BBB

6 months ago

We live in a 55+ community in ********, **. The tile on the walls of my shower enclosure are so wavy. We contacted our warranty person and one of the supervisors came out to see. He was a miserable little man with a huge attitude. He said nothing can be done because it meets SC standards. Weve since told our warranty person we wanted to speak to his manager. He was nice but said the same thing if its less than 2 credit card thickness, it meets SC standards. I still need Dramamine, every time I go in there. The did agree to r... read more