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Rite Rug Flooring
- Home Services
- Lexington, KY
About this business
RiteRug Flooring has served the flooring needs of homeowners and businesses for over 80 years. We owe our longevity to the simple approach we’ve followed since 1934, offer an abundant selection of quality flooring products, keep prices as low as possible, and serve customers well. We have grown a lot since our founding in 1934. Today, we serve tens of thousands of homeowners and businesses every year. With commercial and retail locations – and teams of dedicated RiteRug Flooring sales representatives, designers, and field m... read more
Location details
2330 Fortune Dr, Suite 110, Lexington, KY, 40509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
We purchased vinyl plank flooring form Rite Rug, Dublin Ohio Store. Rick at Rite Rug was very helpful in helping us choose the flooring and arranging installation. After the install, Kathryn at customer service followed up and helped us resolve one minor issue.
Rite Rug had installed a vinyl floor in my home in 2019. Through no fault of theirs, this floor developed problems. Rite Rug sent out an investigator and within days, I had talked to their home office about this problem. Within weeks, I had a new floor picked out and scheduled for installation. The installers they sent were great guys who knew what they were doing. In no time my new floor was installed and it looks great. The best thing of all, it didn't cost me a penny.
Rachel, Lauren, and the install team are AMAZING! I was on a tight time frame (3 days) and they made it happen! Met up with Rachel and Lauren to view samples and for them to get measurements, had the quote and all the info I needed the next day! I absolutely love my new LVP floors and their prices are incredible!
We had Rite Rug, Lancaster, install our vinyl plank kitchen floor. The sales people were helpful, understood their products and let us take multiple samples for in-home viewing. The installer was super. The floor had to meet three custom transitions to adjacent wood floors, and he did an impeccable job (no metal or plastic transition caps for us). After a month we had one plank lift along the baseboard, and Rite Rug repaired it promptly. We have nothing but good things to say about Rite Rug and their service.
Unfortunately, over the past few years, customer service as we know it has been virtually non-existent. But then there's Rite Rug Flooring. Rite Rug Flooring's customer service is second to none. Our sales rep Kevin W***** is amazing! He is personable, polite, professional, and extremely responsive. He even answered our questions while he was on vacation with his family! He has remained committed to us through the entire process of carpeting our home, from the selection of the product to the installation, and after! He is so... read more
Did a great job honoring the carpet warranty and re installed new carpet Process was very easy and seem less - customer service was great as well
Very pleased with the sales process and installation 9 months ago. More importantly, the customer service recently received was outstanding. I knew regular cleaning was necessary for maintaining warranty coverage, however I couldn't find my receipt or info packet from the time of purchase. After calling customer service and chatting with Beth B., I was assured to have an email with all the pertinent information. Within 1 business day I received an email with my transaction number and a promise the manufacturer's literature w... read more
We recently re-carpeted our entire upper level with Rite Rug in ***** Center, OH. From start to finish, it was a good experience and the process moved quickly to meet our ambitious timeline -- as we were hosting a big birthday bash at our home. The installers were great, however, they disassembled our Sleep Number bed (to move it) and unfortunately, threw if offline due to their attempt to put it back together. We ended up incurring a small charge to have the Sleep Number technicians come to our home to fix the issue. We the... read more
I am very happy with my experience with Rite Rug. We had luxury vinyl flooring installed throughout the first floor as well as a hallway and bathroom on the second floor. Being a recent retiree as a corporate Director of Purchasing after a 40 year career in purchasing, I followed the same protocol in selecting a vendor as I did in my professional life. This meant researching reviews. Getting price quotations from various potential vendors and reviewing their customer satisfaction reviews as well as their policies regarding c... read more
Frequently asked questions about Rite Rug Flooring
How is Rite Rug Flooring rated?
Rite Rug Flooring has a 4.9 star rating with 450 reviews.
When is Rite Rug Flooring open?
Rite Rug Flooring is closed now. It will open at 9:00 a.m.