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Sparx Flooring
- Home Services
- Lubbock, TX
About this business
Location details
5102 60th, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible communication and service! We ordered carpet, and it was ordered for delivery in 10-12 days. I called a few days prior to 10 day mark to schedule an install day, which was accomplished. 1 day prior to install, I called to confirm...note a pattern here, I initiated every call, and was told that the carpet arrived and was ripped, and the must reorder. This was told to me by the salesman. Later in the day when speaking with the manager, he told me the carpet was in Dallas, and they had known about this last week! We go... read more
Business response:
Mr. Randel, we do apologize for the service that was provided. We had several discussions with you and felt we had apologized in a humbling manner. We also discussed regarding your statements about us not being truthful, and you mentioned to the manager that you were sorry for that and would be retracting it. We also apologized for the manner of you having to move your furniture, we hope that you received the Gift Card. We definitely deserve a bad review for the handling of your sales, we will take it as an opportunity to ge... read more
Frequently asked questions about Sparx Flooring
How is Sparx Flooring rated?
Sparx Flooring has a 3.9 star rating with 37 reviews.
When is Sparx Flooring open?
Sparx Flooring is closed now. It will open tomorrow at 9:00 a.m.