This profile has been claimed by the business owner or representative.
The Flooring Gallery
- Contractors
- Louisville, KY
About this business
The Flooring Gallery is a full service residential and commercial flooring center featuring every type of floor available today. The flooring gallery features all the top brands with the latest flooring styles, quality and service you expect, including all the best waterproof luxury vinyl floors. In addition to flooring, Visit one of our showrooms today for an endless selection.
Location details
103 S Hurstbourne Pkwy, Louisville, KY, 40222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Shout out to Margaret at Flooring Gallery who goes Above And Beyond for her customers!! She has been a tremendous help to us as we get ready to install new carpeting! She took extremely detailed measurements of our store, and guided us through the different qualities of each style, advised us on colors, and came in competitively priced. She even handled things between my insurance adjusters on my behalf. I am SO impressed with her level of dedication and skill! As a business owner, customers are our lifeblood, and taking car... read more
Sales people are friendly and helpful. Installation is a nightmare. If you see something you like and get a good price I would HIGHLY recommend finding alternative installation people. I bought carpet, wood and tile and used them for the installation as they make it a big deal they only use there own installers. The carpet wasn't to bad other than they gouged a hall wall and didn't replace a door. The wood install was lousy as I bought a wood that needed proper laying with a lot of color variation what I have is a chess boar... read more
Run! They will not deal straight with you, return calls or give you a real date of completion. They showed up late (I am a working single mom) and they promised that the project would be done on Friday. They were a day behind and now they will not do anything until December 26th...leaving myself, 2 boys, & 2 dogs without a place over the holidays. AWFUL!
I had two rooms (one very large at 1000 sq ft) with carpet installed from The Flooring Gallery. Sales person was excellent - knowledgeable, helpful, and extremely patient with my slow decision making. Installation was another matter. The large job was completed first and an absolute mess was left for me to clean up in addition to the seams showing and a bath mat ruined with glue. Scheduled repair and guy did not show up. Then when the 2nd job was done they sent the same installer! He could not finish the job - did not know h... read more
Business response:
Sandy, thank you for your honest review. It is always our goal to offer the best customer service and I am sorry that your overall experience was less than perfect. I have been in touch with our installation manager and that particular installer will receive additional training.
Absolutely the worst experience with the installation. I was told 2 days max, most probably just one, to install luxury vinyl on living room, foyer and hallway. it took the 1 installer they sent 3 days and I was left with debris, nails, dirt on the floors, walls and furniture, not to mentioned and THE ABSOLUTE WORST quarter round job even seem and scratched new floors. WILL NEVER RECOMEND THE FLOORING GALLERY.
Business response:
I am so sorry to her about your experience . It is always our goal to have every customer love their new floor. Please email me at natalieg@tfgusa.net and let me fix the issues you have with your installation. If you would rather talk then please call me at 502-426-2463
I purchased flooring from this company. It was defective. When I returned the product, they charged me a 25% restocking fee. There should be no restocking fee to return defective merchandise for replacement or credit.
Business response:
We are sorry that you were not satisfied with the flooring you selected. The particular style you selected is one of the better selling items from that manufacture and we have had virtually no issues with it. We did offer to send our Service Manager out to your home to show the proper way to install the product prior to you returning it but you declined. The product was inspected when you returned it and it was 1st quality and went together using the recommend technique. The restocking charge was for returning the special or... read more
I've had had the pleasure of working with The Flooring Gallery for over 20 years: -Terrific product selection. -Talented design staff to work with my clients -Professional, reliable installation. -Excellent service after the sale.
Replaced 3000 sq ft of commercial flooring. Very professional from ordering to installation. The quality of the carpet and installation exceeded my expectations.
I had an in store consultation with Natalie and she was absolutely wonderful. She was helpful at giving flooring suggestions without being pushy. She listened to my ideas and budget and found the perfect flooring solutions for our new build home. I would very highly recommend working with Natalie at the Flooring Gallery.
Frequently asked questions about The Flooring Gallery
How is The Flooring Gallery rated?
The Flooring Gallery has a 4.2 star rating with 78 reviews.
When is The Flooring Gallery open?
The Flooring Gallery is open now. It will close at 5:30 p.m.