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Viewpoint London 2026

Join Birdeye at

Viewpoint London 2026

The Future of Multi-Location Growth Starts Here

  • DateOctober 22, 2026
  • Time9.30am to 2.30pm
Location The Lookout, 8 Bishopsgate, London, EC2N 4BQ

Join senior marketing, CX and operations leaders for an exclusive executive event exploring how the world's leading multi-location brands are adapting to a future where AI is changing how customers discover, choose and engage with businesses.

Secure Your Seat at Viewpoint’26 – London

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Why Now

  • Customer discovery has fundamentally changed. AI search and intelligent recommendations are increasingly shaping decisions before customers ever reach your website.
  • Multi-location complexity increases at scale. No team can consistently optimise reputation, visibility and customer experience across hundreds or thousands of locations.
  • AI is moving from a productivity tool to an execution engine. Intelligent agents can autonomously take action to improve customer experiences and drive performance across every location.
  • The brands that act now will have the advantage. This is the shift we’ll explore at Viewpoint London.

What You'll Learn

AI Search is changing customer behaviour

Learn how AI search and intelligent recommendations are reshaping local discovery—and what enterprise brands must do to remain visible.

Scaling customer experiences

Discover how leading organisations are using AI to create more consistent, personalised experiences across every location.

Turning insight into action

Explore how enterprise teams are moving beyond dashboards and reporting to automate the work that drives measurable business outcomes.

Lessons from industry leaders

Hear directly from some of Europe's leading multi-location brands as they share practical AI strategies, real-world results and lessons learned.

Speakers

Bernard Marr

Bernard Marr

AI and Future of Business Expert

Amber Brackley

Amber Brackley

Customer Success Manager

Campions Group
Nathan Griffiths

Nathan Griffiths

Account Executive, Commercial Sales

Birdeye
Sharim Atilano

Sharim Atilano

Customer Success Manager

Birdeye

The Agenda

Time
  • Session
9:30 – 10:00Arrival, Registration and Networking with coffee and pastries
10:00 – 10:15 AMOpening Remarks
10:15 – 10:45 AMKeynote: AI Agents in 2027 by Bernard Marr
10:45 - 11.15 AMAI Coworkers for Multi-location Brands
11.15 – 11:30 AMCoffee Break (15 min)
11.30 - 12.00 PMAgents at Work across Marketing, Operations and CX
12.00 – 12:30 PMCustomer Success Stories: Campions Group
12.30 – 13:30 PMClosing Remarks, Lunch, Networking & Demos

Who Should Attend

Designed for senior decision makers responsible for growth across multi-location businesses, including:
  • Chief Marketing Officers
  • Marketing Directors
  • Customer Experience Leaders
  • Operations Directors
  • Digital Transformation Leaders
  • Commercial Leaders
Viewpoint 2026 London Feature

Why Attend

  • Leave with practical strategies not theory.
  • You'll hear from some of the UK's most recognised multi-location brands alongside AI experts and industry innovators, sharing how they're preparing their organisations for the next era of customer experience.
  • Whether you're just beginning your AI journey or already embedding AI across your organisation, you'll gain practical insights, valuable peer conversations and ideas you can immediately take back to your business.

Join the Conversation Shaping the Future of Multi-Location Business

Connect with senior leaders, hear from pioneering brands and discover how AI is redefining marketing, operations and customer experience for enterprise organisations.

FOR ANY QUESTIONS, PLEASE CONTACT :mohan.d@birdeye.com

* Spaces are limited, reserve your place today.

Frequently Asked Questions

Is Viewpoint’26 open to non-customers?

Yes! All leaders exploring the future of multi-location marketing are welcome.

Will content be shared afterward?

The event is built for in-person impact. Select summaries may be shared after the event.

How is this different from a typical trade show?

This is an invite-only thought leadership conference - no vendor booths, just curated discussions, practical strategies, and peer connections.

Are seats limited?

Yes. We’re keeping this exclusive to allow for deeper dialogue and 1:1 access to Birdeye experts.