Doug Hoffmann
Personable, professional and honest…
more » Personable, professional and honest
Business Response:
Doug! Thank you for taking your time to leave us a positive review! We are happy to hear that you are pleased with our service and we hope to continue to meet your needs! Best, Petro Home Services - North Haven, CT.
DUANE LEE
Business Response:
Thank you for taking the time to leave us a positive rating, Duane. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us and that we were able to meet all of your service needs!
Susan Constantino
Business Response:
Thank you for taking the time to share your feedback. We really appreciate it. We look forward to continuing to provide you with the best customer service possible and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm regards, Petro Home Services - North Haven, CT.
Thomas Haines
Update. A bright spot is Lorraine who actually cared. She kept me informed, contacted me, and even stayed late to make sure I am taken care of. I just wish all the other staff at Petro was like Lor…raine. The service manager also called after reading the below review. He offered me a credit and said he would investigate. A lot of stress and frustration would have not occured if these two handle my call originally. Because of and only because of Lorraine and the service manager, I am increasing my stars from 1 to 3.
Original review: I am currently in need of service. They gave me a time. It is now two hours past that time. I was told it would be an hour. I called again, now they say two hours more. Now they are saying it will be late. I was refused a supervisor when I called. The hold times are more than 30 minutes. When I expressed dissatisfaction, the representing hung up on me. I have an emergency situation, and they just leave you without options.
This follows continues after many months of believing that I was over billed. I was charged $0.40 more per gallon than the oil prices at that time in CT.
My suggestion is, DO NOT GO WITH THIS COMPANY! When you most need them, they are not there.
more » Update. A bright spot is Lorraine who actually cared. She kept me informed, contacted me, and even stayed late to make sure I am taken care of. I just wish all the other staff at Petro was like Lorraine. The service manager also called after reading the below review. He offered me a credit and said he would investigate. A lot of stress and frustration would have not occured if these two handle my call originally. Because of and only because of Lorraine and the service manager, I am increasing my stars from 1 to 3.
Original review: I am currently in need of service. They gave me a time. It is now two hours past that time. I was told it would be an hour. I called again, now they say two hours more. Now they are saying it will be late. I was refused a supervisor when I called. The hold times are more than 30 minutes. When I expressed dissatisfaction, the representing hung up on me. I have an emergency situation, and they just leave you without options.
This follows continues after many months of believing that I was over billed. I was charged $0.40 more per gallon than the oil prices at that time in CT.
My suggestion is, DO NOT GO WITH THIS COMPANY! When you most need them, they are not there.
Business Response:
Thomas We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.petro.com/contact-petro/feedback and a manager will be in touch with you shortly. Regards, Petro Home Services
Laurie Heck
Excellent service from installation of our a/c unit in the spring to the recent maintenance of our heating system. We are very pleased with their technicians and customer service.…
more » Excellent service from installation of our a/c unit in the spring to the recent maintenance of our heating system. We are very pleased with their technicians and customer service.
Business Response:
Laurie! Thank you for taking your time to leave us a positive review! We are happy to hear that you are pleased with our service and we hope to continue to meet your needs! Best, Petro Home Services - North Haven, CT.
Chris
Great service!
Business Response:
Thank you for taking the time to leave us a positive rating, Chris. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us and that we were able to meet all of your service needs!
Amalia Valko
Business Response:
Thank you for taking the time to share your feedback. We really appreciate it. We look forward to continuing to provide you with the best customer service possible and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm regards, Petro Home Services - North Haven, CT.
Delicia Francis
Business Response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services - North Haven, CT.
Sherice I
Business Response:
Thank you for the positive feedback, Sherice. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Petro Home Services - North Haven, CT.
Tamika Starnes
Business Response:
Tamika! Thank you for taking your time to leave us a positive review! We are happy to hear that you are pleased with our service and we hope to continue to meet your needs! Best, Petro Home Services - North Haven, CT.
Steven Moretti M.
Haven’t met a bad technician or inside phone call person yet fabulous crew…
more » Haven’t met a bad technician or inside phone call person yet fabulous crew
Business Response:
Thank you for the positive feedback, Steven. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Petro Home Services - North Haven, CT.
laurie farber
Excellence all around, from customer service on the phone or via email, and to all the wonderful people who come here to help make this house a comfortable place to live!…
more » Excellence all around, from customer service on the phone or via email, and to all the wonderful people who come here to help make this house a comfortable place to live!
Business Response:
Thank you for the positive feedback, Laurie. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Petro Home Services - North Haven, CT.
Paul Mcewen
Great service to work with…
more » Great service to work with
Business Response:
Paul! Thank you for taking your time to leave us a positive review! We are happy to hear that you are pleased with our service and we hope to continue to meet your needs! Best, Petro Home Services - North Haven, CT.
Daniel Schwartz
Business Response:
Daniel! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, Petro Home Services - North Haven, CT.
Beth Ogle
Business Response:
Thank you for taking the time to leave us a positive rating, Beth. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us and that we were able to meet all of your service needs!
Luis Caraballo
Excellent Service. Friendly staff…
more » Excellent Service. Friendly staff
Business Response:
Thank you for taking the time to share your feedback. We really appreciate it. We look forward to continuing to provide you with the best customer service possible and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm regards, Petro Home Services - North Haven, CT.
Joan Pryor
Amazingly swift response to low heat....service contract....coldest day so far this winter.…
more » Amazingly swift response to low heat....service contract....coldest day so far this winter.
Business Response:
Joan Pryor ! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, Petro Home Services
Joe R.
We had a power outage a week ago it lasted for three hours and the home generator worked like a charm…
more » We had a power outage a week ago it lasted for three hours and the home generator worked like a charm
Business Response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services - North Haven, CT.
Edward Smigel
Very professional and efficient service 👏 Will always go back.…
more » Very professional and efficient service 👏 Will always go back.
Business Response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services - North Haven, CT.
Patrina Medina
I have no problems, great service!…
more » I have no problems, great service!
Business Response:
Thank you for the positive feedback, Patrina. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Petro Home Services - North Haven, CT.
Liliane Miller
They did everything they promised. A few days before the sale of my house in Cheshire, CT they came and calculated the estimated amount of heating oil in the oil tank so that I could get a credit fro…m the buyers. They were helpful, polite and prompt.
more » They did everything they promised. A few days before the sale of my house in Cheshire, CT they came and calculated the estimated amount of heating oil in the oil tank so that I could get a credit from the buyers. They were helpful, polite and prompt.
Business Response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services - North Haven, CT.
John Radaskie
Business Response:
Thank you for the positive feedback, John. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Petro Home Services - North Haven, CT.
Qiaobin Xiao
Business Response:
Qiaobin! Thank you for taking your time to leave us a positive review! We are happy to hear that you are pleased with our service and we hope to continue to meet your needs! Best, Petro Home Services - North Haven, CT.
Wilma Flores
Friendly and accomodating customer service staff.…
more » Friendly and accomodating customer service staff.
Business Response:
Thank you for taking the time to leave us a positive rating, Wilma. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us and that we were able to meet all of your service needs!
Marie Florian
Business Response:
Thank you for taking the time to share your feedback. We really appreciate it. We look forward to continuing to provide you with the best customer service possible and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm regards, Petro Home Services - North Haven, CT.