Pool Pros review summary

5  51
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2 reviews with no rating
5.0
53 reviews
5on BBB, Oct 23, 2019
Everyone at pool pro was on time and very professional. Charlie was great on giving me my options on repairing my pool. He gave me the best recommendation for the repair and didn't try an up sale. The employee that came and did the repair was very courteous, professional and did a great job on cleaning up. Sarah, Charlie and the employees whom I dealt with were fantastic. I would highly recommend Pool Pros and will be using them for any of my pool needs. more »
Business Response:
Great review very much appreciated! Thanks.
5on BBB, Sep 04, 2019
Pool Pros thoroughly explained all the work that needed doing, and came in with a very reasonable estimate. Over the next three weeks, ALL the work teams that came were professional, courteous and helpful, and each did a wonderful job! It turned out beautiful and we are very pleased. We highly recommend Pool Pros of Pasco and will certainly use them again for any more work we decide to do! more »
Business Response:
Thank you for the review and for being a pleasure to work for. We were glad to create a new amazing area look for you!
5on Google, Aug 28, 2019
I had three estimates for pool resurfacing tiles and pavers around the lanai and Pool Pros came in at the best price. Charlie and Sarah prepared the estimates and scheduling. All the workers were professional, conscientious, courteous and nice! And they did a really fantastic, detailed job. I highly recommend them and would use them again for any work I needed done. more »
Business Response:
Your awesome review is greatly appreciated by all our team members. It has been an absolute pleasure working with you to create the amazing look you now have for your pool area. Enjoy!!!
5on Google, Aug 08, 2019
I cannot say enough good things about these guys. My pool and patio pavers look fabulous. Everyone that has seen the new patio has been blown away by the difference. The crews worked their butts off through hot FL sun to get everything done. Great prices and great people. Definitely recommend Pool Pros! more »
Business Response:
That means a lot to us all to hear! We try to please and appreciate those who notice and share their appreciation. Enjoy your amazing area and thanks for the referral to others!
5on Google, Jul 18, 2019
Are very pleased with our new pool! Sarah Walked us through the process all the way from start to finish and made it as painless as possible. Professional, courteous and dependable Service all the way! We would highly recommend more »
Business Response:
Much thanks to you for your awesome review and sharing Pool Pros with others. You were an awesome homeowner to work for being understanding of the complications of new pool area construction. We appreciate your business and are glad you have many years of enjoyment pool side to come.
5on Google, May 03, 2019
Great Company, I highly recommend them. They did our pool resurface and Lani paver install. They also did our front driveway, walkway and porch area. Everything is absolutely beautiful, we are very happy with the service we received. more »
Business Response:
Thanks Kathy. We love the look you hired us to make for you to enjoy for many years to come. Also love so much how you made the most of it! Thank you for the pleasure and thank you for your business!
5on Google, May 02, 2019
Pool Pros of Pasco did a great job getting a new PebbleTec surface on my pool to make it look like new. They also sealed and grouted my pavers to make them look like they were just installed. They did what they said they would do, did it on schedule only delayed by weather and did it at the amount quoted. What more could you ask? more »
Business Response:
And we were glad to do it for you! Thanks for the great review and for sharing us with others. ๐Ÿ˜
5on Google, Feb 20, 2019
Pool Pros just installed a pool heater, drain valve, filter plug and a stainless figure 4 handrail on our steps. Everything looks amazing and they even had to cut and replace a cracked paver under the handrail. The heater was wired today for electrical and itโ€™s currently on and heating about 1 degree per hour. Very pleased with Charlie, Sarah and the installers. Thanks so much!!! more »
Business Response:
You are so welcome. Thank you for hiring Pool Pros for your pool equipment needs. Let us know anything more we can do for you. We appreciate your business!
5on Google, Feb 20, 2019
I can't say enough about this company. We resurfaced our pool and had pavers put in. From meeting with Charlie the sales guy, to the day to day communications with Sarah to watching Marcelo and Mike who did the labor. Everyone was professional, very knowledgeable, and took pride in their work. It was completed in the time given, and there were no "extra costs" along the way. Every concern addressed and resolved immediately. Sarah was easy to work with and truly went out of her way to make sure we were happy every step of the way. I would highly recommend Pool Pros of Pasco, Sarah and her team. more »
Business Response:
Thanks so much for the great review. You were a pleasure to work for and it makes us smile that we know you're going to enjoy your new look for many many years to come!
5on Google, Feb 14, 2019
Pool Pros fit me in when I had a leaky skimmer. The guys came and replaced it quickly, professionally, and at a fair price. Highly recommend. more »
Business Response:
We were glad to do great work for you in time to get your pool good to go for a great upcoming season. Thank you for your business.
on Facebook, Jan 31, 2019
I would recommend Pool Pros to anyone. Their crew did a great job. Very good outcome. No mess no fuss. Pool looks great. more »
Business Response:
Thank you so much Gary. We appreciate it!
on Facebook, Jan 20, 2019
I highly recommend Pool Pros Inc. They are very professional and all employees I worked with were friendly and answered all of my questions in reference to my refinishing my pool , new pavers, and a whole new enclosure. My pool area is beautiful! So glad I choice your company. more »
Business Response:
Helen, thank you for your kind words. We're glad you're pleased with your pool's new look!
5on BBB, Jan 19, 2019
We had our pool resurfaced and pavers laid on our deck. Sarah and the crew at Pool Pros exceeded our expectations. Great people who did a great job! more »
Business Response:
We thank you so much for your business! You both were a pleasure to create a great area for! Enjoy. :)
5on Google, Jan 17, 2019
Pool Pros did and excellent job on resurfacing my pool and the install of other items that were needed. Very down to earth folks and awesome customer service. As they were doing the job, we didn't even know they were there or when they left because they were so quiet. There was no debris left either which i my book is a big thumbs up! Pool Pros are the the best!! more »
Business Response:
Good Morning and thank you so much for the great feedback! We are glad to be creating awesome pool areas for homeowners and strive for it to have the least inconvenience on the homeowner as possible. So glad you'll enjoy it for many years to come!
5on Google, Nov 16, 2018
Poolpros of Pasco recently completed our pool in Pasco county 11/1/18, and they did a wonderful job. Sarah and Charlie held our hands through the process from start to finish (we had never built a pool before), guiding us in design, equipment selection, permits, timeline and how to use the system. We had a tough timeline to finish the pool before our vacation and they delivered with time to spare. They couldn't have been nicer and more patient with us. They even repaired a paver issue caused by our sprinkler contractor without missing a beat and without charging us even though it wasn't their fault. Their price was right inline with all the other quotes we got but their service and attention to detail surpassed all of our expectations. Truly deserving the 5 stars. Thank you guys so much. more »
Business Response:
You are more than welcome. You have been a pleasure to work with!
5on Google, Nov 16, 2018
Quality build and great customer service..... more »
Business Response:
Thank you much Will! Glad to be working with you
5on Google, Nov 13, 2018
Poolpros of Pasco recently completed our pool in Pasco county 11/1/18, and they did a wonderful job. Sarah and Charlie held our hands through the process from start to finish (we had never built a pool before), guiding us in design, equipment selection, permits, timeline and how to use the system. We had a tough timeline to finish the pool before our vacation and they delivered with time to spare. They couldn't have been nicer and more patient with us. They even repaired a paver issue caused by our sprinkler contractor without missing a beat and without charging us even though it wasn't their fault. Their price was right inline with all the other quotes we got but their service and attention to detail surpassed all of our expectations. Truly deserving the 5 stars. Thank you guys so much. more »
Business Response:
You are more than welcome. You have been a pleasure to work with!
5on Google, Nov 07, 2018
Quality build and great customer service..... more »
Business Response:
Thank you much Will! Glad to be working with you
5on Google, Sep 12, 2018
I had a home that I was trying to sell and needed the pool cleaned. It was very green and gross since it was not lived in for several weeks. I got in contact with Pool Pros and they had the pool looking great till it sold. They did a fantastic job and I highly recommend them! more »
Business Response:
Glad to help! ๐Ÿ˜‰
5on Google, Jun 22, 2018
I was knee deep in the middle of 2 nightmares when I found the one and only Pool Pros of Pasco. This is no exaggeration. The first pool contractor i hired and waited 8 weeks for realized the pool was beyond his capabilities so I hired a 2nd guy that I knew. This is where the real nightmare began. He worked on my pool for 3 days. When I came home that night he told me they would be surfacing the pool the next day. I looked at the bag of bondkote that was laying on the ground and sure as s##t this guy just did the one thing the manufacturer says not to do in giant bold letters. DO NOT APPLY TO PAINTED, FIBERGLASS, OR PLASTIC SURFACE. I have a concrete pool with a fiberglass overlay that was painted at least twice, fired him that night after talking to a few pool guys. I took my time doing research after that and had around 10 contractors out. Charley was one of them and I knew that day he was the one. They fit me in to there already busy schedule due to the extreme circumstances we have been through. They had our pool up and running in under 8 weeks. This may not sound amazing but our pool needed a ton of work. Between Sarah in the office, Charley out in the field and all the subs they use they absolutely killed it. The were not the cheapest, I tried cheap already and that didn't work. If you want the absolute best in the area this is the company. You have to include them in the bidding process.
Thank you!
Randy K and family
more »
Business Response:
Awesome review and very much appreciated Randy! We were glad to help you out and to show you that not all pool companies end up being nightmares. ๐Ÿ˜
5on Facebook, Jun 16, 2018
Excellent service! Personable staff and always willing to be of service day or night! more »
Business Response:
Thanks so much Jada!
5on Facebook, Jun 04, 2018
more »
Business Response:
Thank you Cara.
5on Google, May 23, 2018
Awesome work, new heater and new pavers. Gorgeous job, really happy with how it turned out! more »
Business Response:
Thanks for the great review. You have been a continuous pleasure to work for. We appreciate your business and are psyched about the enjoyment you will have poolside. ๐Ÿ˜
5on BBB, Apr 29, 2018
The work on our pool was just completed. Although we did encounter some unexpected issues along the way, the representatives from Pool Pros were able to make sure that everything was done right and on time. Sarah was amazing and provided absolutely superb service! She went out of her way to help us find the perfect pool tiles (bringing samples over to our house)! There were different workers during various stages of the job, but all crew was very professional. Overall, we are very happy with the way our pool looks like now and we would definitely recommend Pool Pros to everyone! more »
Business Response:
Thank you for the great review ******. Issues can easily come up with any construction project, but we are glad to work to find a resolve to still end with customer satisfaction. Thanks again!
5on Google, Apr 23, 2018
Very professional, kept me informed of the step by step process. They did exactly what they said they were going to do and completed the job in no time. I would highly recommend them. more »
Business Response:
You are an absolute pleasure to work for as well Larette. Thank you for sharing your story with others!