Russell Gagne
They go out of their way to help customers. Friendly, knowledgable, efficient. Been a customer for years.…
more » They go out of their way to help customers. Friendly, knowledgable, efficient. Been a customer for years.
Business Response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Buckley Heating & Cooling.
David Scher
We have needed emergency service on a couple of occasions and they have responded immediately! The peace of mind that we get from knowing we can call 24/7 is priceless. Plus, every technician that th…ey have sent has been both pleasant and knowledgable!
more » We have needed emergency service on a couple of occasions and they have responded immediately! The peace of mind that we get from knowing we can call 24/7 is priceless. Plus, every technician that they have sent has been both pleasant and knowledgable!
Business Response:
Thank you for taking the time to leave us a positive rating, David. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us and that we were able to meet all of your service needs!
Rinoa Heartilly
Business Response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Buckley Heating & Cooling.
ghoul glitters
Business Response:
Thank you for taking the time to share your feedback. We really appreciate it. We look forward to continuing to provide you with the best customer service possible and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm regards, Buckley Heating & Cooling.
Faiza
Jesse Larkin, best rep from Buckley.…
more » Jesse Larkin, best rep from Buckley.
Business Response:
Thank you for the positive feedback, Faiza. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Buckley Heating & Cooling.
Pennie Shaw
Service tech, David, went above and beyond in caring for us. I would recommend him in glowing terms.…
more » Service tech, David, went above and beyond in caring for us. I would recommend him in glowing terms.
Business Response:
Pennie! Thank you for taking your time to leave us a positive review! We are happy to hear that you are pleased with our service and we hope to continue to meet your needs! Best, Buckley Heating & Cooling.
Kari Melo
My grandparents were experiencing issues with their furnace and Stephen was able to rectify the issue within a timely manner. It's back up and running now thanks to him. He was very polite and pr…ofessional.
more » My grandparents were experiencing issues with their furnace and Stephen was able to rectify the issue within a timely manner. It's back up and running now thanks to him. He was very polite and professional.
Business Response:
Thank you for taking the time to leave us a positive rating, Kari. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us and that we were able to meet all of your service needs!
Louis V.
We have had nothing but the best experiences with Buckley Heating & Cooling from the office to sales to installation and tech support. We hope to enjoy many more years of our partnership.…
more » We have had nothing but the best experiences with Buckley Heating & Cooling from the office to sales to installation and tech support. We hope to enjoy many more years of our partnership.
Business Response:
Thank you for taking the time to leave us a positive rating, Louis. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us and that we were able to meet all of your service needs!
Larry D.
Business Response:
Larry! Thank you for taking your time to leave us a positive review! We are happy to hear that you are pleased with our service and we hope to continue to meet your needs! Best, Buckley Heating & Cooling.
Bill Decaporale
Service has improved tremendously over the past few years. Overall quite satisfied.…
more » Service has improved tremendously over the past few years. Overall quite satisfied.
Business Response:
Hi Bill, I'm so sorry you had a poor experience getting in touch with us! We appreciate your feedback and have been working diligently to upgrade our phone system. The project is complete and we would be happy to reach out to you anytime by phone or email. We have been a trusted local heating provider for 100 years strong and want to make sure you have everything you need. Please call our office at 401-789-9711 if you have any remaining issues and we can definitely address them together.
Renee Bolognese B.
Dependable service, attentive team.…
more » Dependable service, attentive team.
Business Response:
Thank you for the positive feedback, Renee. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Buckley Heating & Cooling.
Paul Martins
Business Response:
Thank you for taking the time to share your feedback. We really appreciate it. We look forward to continuing to provide you with the best customer service possible and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm regards, Buckley Heating & Cooling.
Ron C.
Had to reschedule at last moment
And reschedule was done effectively…
more » Had to reschedule at last moment
And reschedule was done effectively
Business Response:
Ron! Thank you for taking your time to leave us a positive review! We are happy to hear that you are pleased with our service and we hope to continue to meet your needs! Best, Buckley Heating & Cooling.
Susan Lampron
Just had annual AC tune up. The technician was thorough, tested everything ensure it was was working properly. He was very polite and courteous.…
more » Just had annual AC tune up. The technician was thorough, tested everything ensure it was was working properly. He was very polite and courteous.
Business Response:
Thank you for taking the time to share your feedback. We really appreciate it. We look forward to continuing to provide you with the best customer service possible and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm regards, Buckley Heating & Cooling.
Joyce Cosenza
Always quick to respond! Professional and Knowledgeable!…
more » Always quick to respond! Professional and Knowledgeable!
Business Response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Buckley Heating & Cooling.
Google Account user
Business Response:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Buckley Heating & Cooling.
Alex Tatevian
Business Response:
Thank you for the positive feedback, Alex. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Buckley Heating & Cooling.
Theresa Virgadamo
This company and the people who work for them are top notch! I can't say enough about how good they are!…
more » This company and the people who work for them are top notch! I can't say enough about how good they are!
Business Response:
Theresa! Thank you for taking your time to leave us a positive review! We are happy to hear that you are pleased with our service and we hope to continue to meet your needs! Best, Buckley Heating & Cooling.
Leo Masse
Always a phone call away, 24/7…
more » Always a phone call away, 24/7
Business Response:
Thank you for taking the time to leave us a positive rating, Leo. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us and that we were able to meet all of your service needs!
Yemi Williams
Buckley Heating & Cooling has been a tremendous company so far. Fixed my Heat and AC flawless. Anthony Vallesi is really that go to person. He fixed both systems and made it look brand new. Looking fo…rward to continuing to work with there service.
more » Buckley Heating & Cooling has been a tremendous company so far. Fixed my Heat and AC flawless. Anthony Vallesi is really that go to person. He fixed both systems and made it look brand new. Looking forward to continuing to work with there service.
Business Response:
Thank you for taking the time to share your feedback. We really appreciate it. We look forward to continuing to provide you with the best customer service possible and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm regards, Buckley Heating & Cooling.
Gigi
I kind of wish I could separate the sales from the service but as this rating is reflective of the whole company will start by saying I give the Sharon, Zack & Tony FIVE GOLD STARS!!!! Sharon goes ab…ove and beyond to clean up messes" truly big fan Sharon, and thank you for everything. As for Zack and Tony and the subs the Sharon used for duct work were the best I'm seen since remodeling this house. Buckley you need to keep your duct sub happy these guys are amazing clean, have common sense and just a pleasant crew who obviously like their work and working together. Then there was Zack & Tony who we are huge fans of and hope to continue working with through service contacts! Zack and Tony are like a old married couple I love these guys!
So how did we get to 3 stars? Honestly its was the sales department - granted they are "sales guys" but I am so sick of people telling us what we want to hear - Bottom line: Sales guy [will not call him out] sold us a massive unit our electrical system could not run so we had to upgrade our whole electrical service. I could go one but you know the story.... Lesson Learned: do your own thorough due diligence when making a big purchase.
UPDATE: To the credit of the sales manager who called to personally to apology and indicated that he planned to review our situation and speak this his sales staff. He seemed sincere in his position and as I stated to him while the sale left something to be desired we will continue to work with Buckley primarily due to their excellent service department. We appreciate the quick follow up.
more » I kind of wish I could separate the sales from the service but as this rating is reflective of the whole company will start by saying I give the Sharon, Zack & Tony FIVE GOLD STARS!!!! Sharon goes above and beyond to clean up messes" truly big fan Sharon, and thank you for everything. As for Zack and Tony and the subs the Sharon used for duct work were the best I'm seen since remodeling this house. Buckley you need to keep your duct sub happy these guys are amazing clean, have common sense and just a pleasant crew who obviously like their work and working together. Then there was Zack & Tony who we are huge fans of and hope to continue working with through service contacts! Zack and Tony are like a old married couple I love these guys!
So how did we get to 3 stars? Honestly its was the sales department - granted they are "sales guys" but I am so sick of people telling us what we want to hear - Bottom line: Sales guy [will not call him out] sold us a massive unit our electrical system could not run so we had to upgrade our whole electrical service. I could go one but you know the story.... Lesson Learned: do your own thorough due diligence when making a big purchase.
UPDATE: To the credit of the sales manager who called to personally to apology and indicated that he planned to review our situation and speak this his sales staff. He seemed sincere in his position and as I stated to him while the sale left something to be desired we will continue to work with Buckley primarily due to their excellent service department. We appreciate the quick follow up.
Business Response:
Gigi -We thank you for taking the time to speak with our Customer Service Manager, Mike. We do appreciate your loyalty and sincerely hope that we may continue to build our rapport with you as Buckley Heating & Cooling remains committed to our customers. Feel free to reach out to us should you have any further questions. Best regards
Bill Prisco
Business Response:
Thank you for the positive feedback, Bill. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Buckley Heating & Cooling.
Michael Rogers
Business Response:
Thank you for taking the time to leave us a positive rating, Michael. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us and that we were able to meet all of your service needs!
Kevin England
Business Response:
Thank you for taking the time to share your feedback. We really appreciate it. We look forward to continuing to provide you with the best customer service possible and taking care of your home service needs. Please do not hesitate to contact us with any questions or concerns you may have in the future. Warm regards, Buckley Heating & Cooling.
Marcia Johnson
Business Response:
Thank you for the positive feedback, Marcia. We are lucky to have customers like you, and we look forward to continuing to meet all of your home service needs! Best Regards, Buckley Heating & Cooling.