Lyons Roofing review summary

5  744
4  45
3  7
2  
1  1
28 reviews with no rating
4.9
825 reviews
5on Google, Dec 02, 2023
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5on Google, Nov 23, 2023
Here’s why I decided Lyons Roofing would re-roof my home. Mr. Scott Slaughter was my assigned roofing consultant. My initial consultation with Scott lasted about an hour. Scott photographed over 80 images of our roof (he also shared the entire photograph set with me). Scott discussed the current condition of the roof underlayment and presented three different roofing plans that would address my home’s aging roof system. Scott’s interaction was one of consultation, not a sales pitch. There was no hard sell or sales pressure from Scott. Upon his departure, Scott provided me with an information packet with thorough descriptions of what each roofing solution included and transparent pricing per roofing option. It didn’t take me long to decide Lyons would be my best choice of area roofers. The costs appeared reasonable with the materials and labor involved. Furthermore, the roofing option I selected included a 20-year manufacturer and 20-year workmanship warranty. When I informed the Lyons Roofing office that I was ready to proceed with this roofing project, Scott returned to my home to complete the necessary paperwork and answer any additional questions. A few days prior to the projected start date of my roofing project, Mr. Eddie Cortez, Production Manager, contacted me to advise me what I could expect during the projected 4-day roofing project. Eddie was in touch with me during the project and easily accessible by phone whenever I had a question or two. The 4-man work crew did a wonderful job. Before leaving the work site each day, the crew did a fabulous job of keeping my home as tidy as possible. One impressive touch about the roof crew- I recently had my curb stenciled and painted with a US Air Force emblem (I’m a veteran). I had concerns with the machinery and foot traffic possibly damaging the paint and stenciling job. The crew taped a piece of tarp over that area- a considerate gesture. Eddie was on hand to walk the job and check on the progress. The day after the crew completed the project, Eddie returned to my home. We both walked the roof together and Eddie discussed areas of my roof that were corrected. Although I cannot recall the names of Lyons Roofing office staff that I had spoken to, each of them was professional and responsive to my calls. Yes, this is a lengthy recounting of some of my experience with Lyons Roofing, but Lyons Roofing deserves a review highlighting the exceptional customer-focused service that I received. Finally, consider Lyons Roofing’s mission statement, “Creating Customers for Life” as your professional roofer for years to come. more »
5on Google, Nov 08, 2023
Lyon's Roofing came to "re-roof" our home in Scottsdale. Kudos to John S. our Salesperson - very professional. And Johnny and his crew of roofers. Johnny kept us informed at every step! His crew were courtesy, clean and did a hellavu great job reroofing our tile. The highest recognition I can give is that I recommended this team for my son's home in Tempe! more »
5on Google, Nov 06, 2023
Everyone was kind and helpful. more »
5on Google, Nov 02, 2023
Lyons Roofing performed all work as scheduled, in a timely manner as expected, and provided an amazing and hard-working crew! The Project Manager (Eddie) and another Supervisor (Sam) provided regular updates and took care of every detail! Our property was cleaned up daily and the areas around the house were protected from any debris. The materials and work done was of the highest quality and extremely professional! I would not hesitate to recommend them highly!! more »
5on Google, Oct 27, 2023
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5on Google, Oct 27, 2023
Excellent roofers. Great customer service.I highly recommend this company . Eddie. The foreman kept me informed daily. more »
5on Google, Oct 27, 2023
Great work and very professional more »
5on Google, Oct 23, 2023
This service job was of GREAT concern to me and I can not say enough good things about this outfit and ALL its employees I encountered. Simply put, job well done! more »
5on Google, Oct 20, 2023
Dealing with Lyons Roofing has been an easy process from beginning to end. David was our sales person, he came out and looked at the room and provided 3 choices on the roofing, good, better, best with the prices. We chose best as our house was built in 1999 and we have a lot of leaks. Eddie was the project manager. Our house is a 2 story 3200 sq ft house with a pitched tile roof. I can't say enough good things about Eddie and his crew (I called them the "A" team). They started the job on Monday and were finished by Thursday. They usually started about 7:00 and worked until 3:30 - 4:30. The team was always respectful and cleaned up each day. We are so pleased with the job. Eddie took lots of pictures during the job and sent them to my husband (which my husband was very happy about) and the progress or any problems they encountered. I gave all of the crew a nice tip with a little gift. Eddie will come out on Tuesday to walk the job with my husband (he is the Director of Project Managers at his job and very OCD about perfection). If we ever move and need a new roof, we will call Lyon's roofing to do the job. I don't see us replacing the roof at this house again, but if we do, it will be with Lyons. Outstanding service, communication with us daily and professionalism. Wow. more »
5on Google, Oct 20, 2023
Lyons Roofing did a full replacement of my roof and me and my family are very happy with the final product which looks to be installed correctly. They did a quality job! more »
5on Google, Oct 19, 2023
New roof in August. I chose Lyons as they are Family owned and local. All work was done timely and as promised. Communication was excellent, I was out of town and the project manager sent dozens of photos each day of the project. more »
5on Google, Oct 16, 2023
Very professional and they kept us informed throughout the entire roofing project. Great clean up & our new roof looks great! more »
5on Google, Oct 14, 2023
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5on Google, Oct 11, 2023
Had a little over spray, but the cleaned up & painted.
Great job
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5on Google, Oct 10, 2023
Very helpful and did a great job. more »
5on Google, Oct 10, 2023
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Business Response:
Love the 5 Stars, Christine! Thank you Very Much!! Katherine Warwick Marketing Manager LYONS ROOFING www.lyonsroofing.com Service Arizona Since 1993!
5on Google, Oct 05, 2023
Amazing experience from start to finish. Replaced my roof underlayment, damaged plywood, broken tiles and gutter issues. We had agreed upon a start date but since the material arrived sooner, they were able to start a week earlier than expected. Easy to get in touch with and extremely responsive to questions and concerns. Thanks David, Eddie and team for all your hard work. more »
Business Response:
Hi Lamont - Thank you for taking the time to share such lovely thoughts about our work - it's so helpful to others when an experience is shared.....and we are thrilled that we've earned your 5 Stars! I appreciate your mentioning our co-workers as well....Roofing is a tough gig and you are right....our team works very hard to ensure that you get great results with your roofing project. We are so happy you are part of the Lyons Roofing Family - please let us know if there is anything we can do for you in the future! Regards, Katherine Warwick Marketing Manager LYONS ROOFING - Serving Arizona Since 1993! www.lyonsroofing.com
5on Google, Oct 05, 2023
Great people, quality work. Exceeded my expectations in all areas. more »
Business Response:
Hey Rufus - Wow! You just made payday even better - we consider it our true compensation when a customer is completely happy with our work! So glad Lyons Roofing exceeded your expectations!! Regards, Katherine Warwick Marketing Manager LYONS ROOFING - Serving Arizona Since 1993! www.lyonsroofing.com
5on Google, Oct 04, 2023
All went well more »
Business Response:
Thanks, Mr. Nowlin! So glad that the project went well .... and Thanks for the 5 Stars!! Happy to hear that we've earned that awesome designation!! Let us know if we can be of service in the future! Regards, Katherine Warwick Marketing Manager LYONS ROOFING - Serving Arizona Since 1993! www.lyonsroofing.com
5on Google, Sep 24, 2023
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Business Response:
Thanks for the 5 Stars, Carlos!! You are very much appreciated! Regards, Katherine Warwick Marketing Manager LYONS ROOFING - Serving Arizona Since 1993! www.lyonsroofing.com
5on BBB, Sep 22, 2023
Lyons started and completed the job on schedule. From the proposal estimate to the work in progress through the final cleanup the work crew was knowledgeable and demonstrated care and attention to detail. ***********************, the Production Manager, was onsite every day as was ***, the Work Supervisor. I only had one question for the front office and it was answered immediately. The company also supports animal rescue efforts which is one of our favorite charities. All in all our experience with Lyons Roofing was A+ in every respect and we highly recommend them. ****** and ****** more »
5on Google, Sep 21, 2023
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Business Response:
Hi Mr. & Mrs. Cockrill - Thank you for the 5 Stars and especially for our recent conversation - I thoroughly enjoyed speaking with you both! Just a note that we've implemented a few communication improvements based on your feedback and greatly appreciate that you've taken the time to help us improve our processes. We always say that the most important voice is the customer's voice - and I am glad that you've shared yours! We are thrilled that you are pleased with your Lyons Roof - feel free to reach out whenever we can be of service in the future! Regards, Katherine Warwick Marketing Manager LYONS ROOFING - Serving Arizona Since 1993! www.lyonsroofing.com
5on Google, Aug 30, 2023
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Business Response:
Hi Traci - Appreciate your taking the time give us a 5-Star Rating!! Thanks so Much! Respectfully, Katherine Warwick Marketing Manager LYONS ROOFING www.lyonsroofing.com Serving Arizona Since 1993!
5on Google, Aug 27, 2023
Very careful and met our timing requests. Even came back to fix air-conditioning that shorted. more »
Business Response:
Thank you for your kind words and 5 Stars, Scott - Our Project Manager shared that it was a pleasure for our team to partner with you on your project! Please reach out if we can help in any way in the future! Respectfully, Katherine Warwick Marketing Manager LYONS ROOFING www.lyonsroofing.com Serving Arizona Since 1993!