Treasure Valley Subaru review summary

5  455
4  7
3  5
2  
1  
1 reviews with no rating
5.0
468 reviews
3on Google, Jun 30, 2022
Well, other than typical dealership shenanigans, *not having a bracket to mount a license plate*, *(we didn't know the divots on the bumper indicated that was a safe place to install the screws for the license plate, with all the sensors in new cars I didn't want to screw anything in to something)* and then *miscommunicating* too her about the factory not able to install battery warmer and engine block heater so we ended up forking out a $799.98* bill after the car got here. It's, well your typical dealership...
EDIT: After contacting Rob some clarification was made and explained. *Turns out when we were told the car was on its way, that was a half truth, the car was on its way BUT it was already planed out and finalized by Subaru a week before the car gets on the assembly line, (so before we even showed up to buy the car, it was already to be built)so the half truth was it was already built and ready to go just not put together and or sitting at the factory waiting to be shipped out. As for the battery and block heater those don't get installed at the factory the dealership does that, and IF I even could get the factory to install them it would still cost $799.98, according to the receipt. That would be added to the total price of the car anyway.
there is more that was a "miscommunication" on other stuff we are digging out the paper work so we are not, our self omitting facts or having miscommunication issues.
So good information from Rob, but at the end of the day it is all boiled down to lack of explanation and miscommunication. I have removed some stuff from the original review and changed the wording to better represent the issue and the updated information is noted with an asterisk (*) I will be keeping the review at three stars.
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Business Response:
Hello Vincent. I’d like to look into this for you. Please call me at your earliest convenience at my store. I can help you. Rob Studebaker GM Treasure Valley Subaru 208-475-3131
5on Google, Jun 30, 2022
Mark just made my week by helping me get into my first Jeep! I was literally in the middle of moving when my clutch went out in my subaru. I called Treasure Valley Subaru and they truly went above and beyond to help me. I was amazed at how flexible they were with me, and they made the entire buying experience super easy! For someone who typically only has bad experiences buying cars, I was very pleasantly surprised by this experience. THANK YOU!!! more »
Business Response:
Thank you Lisa! Rob Studebaker Treasure Valley Subaru
5on Google, Jun 30, 2022
I have never had a bad experience at Subaru, Ben in the service department has been so kind and beyond helpful. I truly appreciate the work he does and how everyone including the techs work so quickly. Thank you all so much more »
5on Google, Jun 21, 2022
I came in last week and had the pleasure of meeting Ben Desman. I had a couple questions about my oil light in my 2013 outback and he answered every question for me and was so sweet. Ben made my day! You guys have great service and I will definitely be back soon! :) more »
5on Google, Jun 14, 2022
I just bought a new car, and the car buying process was easy. They were transparent and I didn't have to haggle. Shout out to the sales team. The parts and service departments are great too. I am going to get my car serviced with the special offer for 1 year maintenance. more »
Business Response:
So happy for you D! We appreciate you. Rob Studebaker GM Treasure Valley Subaru TVSubaru.com 208-475-3131
5on Google, Jun 11, 2022
Had such an awesome experience, Mark was very helpful. Explained everything. The whole team was incredible. I'd definitely recommend this to anyone. more »
Business Response:
Thank you Kimberly. Great review! Rob Studebaker GM Treasure Valley Subaru TVSubaru.com
5on Google, Jun 09, 2022
Cobey is the man!my buying experience was great. No complains. He is the guy too talk too. more »
Business Response:
Colby will appreciative review, Rolando. What a great endorsement! Thank you, Rob Studebaker GM Treasure Valley Subaru
5on Google, Jun 04, 2022
Go visit Peter Woog at TVS. These guys are top notch! more »
Business Response:
Peter Woog is a very nice man, I agree Jordan. He will certainly take good care of you. Enjoy!!! Rob Studebaker GM Treasure Valley Subaru
5on BBB, Jun 02, 2022
I took my car in recently as the tire indicator light was on. *** took my car to have each of the tires checked out. When he gave me the report, he also let me know the car had been washed. All was completed without charge. I feel the service **************** went above & beyond! more »
Business Response:
*** will love your comments *****. We appreciate you!*************************** GM Tresure Valley Subaru
5on Google, May 30, 2022
I sent my sister in to see Gino and he was able to find her the perfect car with the payment she wanted! Thanks again for always being so helpful more »
Business Response:
So glad it worked out, Kelli! Rob Studebaker GM Treasure Valley Subaru