AI-Powered Customer Reviews Management Software

Track, aggregate & manage reviews from all channels. Automate review requests, create surveys & gather customer feedback.

Better Reviews, Stellar Ratings, Higher Revenue
Manage reviews for multiple locations
Use AI to generate insights from reviews & surveys
Automate customer review responses
Top upmarket solution on Capterra & G2

Trusted by 150K+ local brands and businesses

Birdeye results

Sunlight Financial

Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful.

Brian Von BergenHead of Operations

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Before Birdeye6

Reviews

1.7

☆☆☆☆☆

With Birdeye3,489

Reviews

4.5

☆☆☆☆☆

Birdeye results

Bass & Hall Dental Implant and Periodontal Partners LLP

So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted!

Cindy JohnsonMarketing Manager

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Before Birdeye2

Reviews

☆☆☆☆☆

With Birdeye589

Reviews

☆☆☆☆☆

Birdeye results

Ruth E. Bailey D.D.S.

I’ve spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients!

Dr. Ruth BaileyDDS

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Before Birdeye2

Reviews

☆☆☆☆☆

With Birdeye455

Reviews

☆☆☆☆☆

Birdeye results

Jackson Creek Dental Group

Grew our reviews fast and effectively! Love BirdEye! So happy we picked them!!

John WilliamsonMarketing Manager

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Before Birdeye6

Reviews

4.3

☆☆☆☆☆

With Birdeye590

Reviews

4.9

☆☆☆☆☆

Birdeye results

Structured Foundation Repairs Inc

BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest!

Heidi MorrisonOperations Manager

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Before Birdeye9

Reviews

3.6

☆☆☆☆☆

With Birdeye1,177

Reviews

4.8

☆☆☆☆☆

Birdeye results

Wilkinson Bradley W DDS

This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now.

Dr. Bradley WilkinsonDDS

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Before Birdeye4

Reviews

☆☆☆☆☆

With Birdeye324

Reviews

☆☆☆☆☆

Birdeye results

Mike Bachman Plumbing

We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We're showing up #1 on Google in our area now. People are calling us based on our reviews now!

Chad RoylancesVP Operation

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Before Birdeye31

Reviews

4.1

☆☆☆☆☆

With Birdeye1,365

Reviews

4.8

☆☆☆☆☆

Birdeye results

Doctors Making Housecalls by Eventus WholeHealth

We are very pleased with our arrangement with BirdEye. We’re getting meaningful feedback, at a reasonable rate!

Alan KronhausM.D.

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Before Birdeye9

Reviews

3.4

☆☆☆☆☆

With Birdeye330

Reviews

4.2

☆☆☆☆☆

Birdeye results

Insulation Contractor - Energy Seal, Inc.

At Energy Seal, we are typically a one time business, spray house insulation, so we generally don't have repeat customers. We have one time customers. BirdEye helps us get new reviews from all our customers. These positive reviews help people choose us over our competitors. We were spending hundreds a day in paid advertising. The more reviews I have, the less money I have to spend on other options to do paid advertising. I was spending thousands a month on Google, whereas now people are choosing me because of reviews and not so much paid advertising efforts. People trust the reviews more than paid advertising.

Stan NagelPresident

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Before Birdeye14

Reviews

4.7

☆☆☆☆☆

With Birdeye447

Reviews

4.9

☆☆☆☆☆

Birdeye results

Hankey Law Office

Easy Peasy! We have dramatically increased the number of reviews our office gets. I love the monthly reports breaking it all done. Comes in very handy for our marketing meetings! It's an excellent marketing tool. Our reviews have increased by 200%!! The options we give our clients make it very easy for their use. At my end, its so easy to send a request. You can follow up anytime to see what's going on with the request. The dashboard is great - shows all of our information. We also get monthly updates letting us know our numbers. And it's very user friendly!

Carolyn Eck Marketing Coordinator

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Before Birdeye29

Reviews

3.8

☆☆☆☆☆

With Birdeye520

Reviews

4.2

☆☆☆☆☆

The most trusted platform for local businesses and brands

Reviews

Automate review generation to build your brand and reputation

Birdeye Reviews is the only AI-powered reviews software for location-based businesses that helps you get new reviews on the sites that matter, like Google, Facebook, and over 200 more.

Easily integrate with your CRM or PMS to generate new reviews on autopilot and rank higher on search
Send customized, automated review requests after an appointment, service, or purchase
Respond to reviews on Google and 200+ sites at scale with AI-generated review responses
Share your best reviews on your website and turn first-time visitors into repeat customers

BirdAI

AI purpose-built for multi-location businesses

BirdAI helps you deliver personalized experiences, stand out from the competition, and win more revenue in one AI-powered digital experience platform.

Beat writer’s block and spark creativity with AI-generated social posts, SEO-optimized business listings, and replies to customer reviews and messages.
Contextualize and translate customer reviews and messages — then auto-generate personalized replies in just a few clicks.
Effortlessly access meaningful insights with AI-generated analysis of survey responses, reviews, and customer conversations Get suggested actions to boost engagement, increase satisfaction, and drive better business objectives.

Listings

Show up where your customers search

Streamline your listings on Google, Facebook, Bing, and 50+ other sites. Effortlessly manage, update, and grow your online presence across hundreds of locations from a single dashboard.

Create and manage accurate business listings across hundreds of sites and online directories
Find errors in your online listings across Google, Facebook, Bing, and 50+ sites
Effortlessly manage, update, and publish vital business info from a centralized dashboard
Build accurate and attractive Google Business Profiles for all your locations
Use AI to write SEO-friendly descriptions and improve your SEO ranking
Access a complete library of reports with key metrics on listing performance

Birdeye and Google

Grow your business with the most integrated Google partner

As an official Google Partner, Birdeye provides the most integrated and complete Google solution for local businesses to take control of their search presence, stand out against the competition, and drive revenue.

Easily build complete, attractive, and accurate Google Business Profiles for all your locations from within Birdeye
Effortlessly generate, manage, and market your Google reviews and feature them on the Google Knowledge Panel
Automatically feature reviews from 200+ sites on the Google Knowledge Panel
Optimize your Google ad spending and improve ad performance by up to 17%
Turn visitors into leads and leads into customers by connecting with Google Messaging
Make your Google Profiles stand out against the competition with Google Posts

Social Management

Multi-location Social Media Management

We put all your social profiles across all your locations and networks in one place, giving you unprecedented control over your social media presence — from content generation and publishing to engagement and reporting.

Create and publish personalized social posts for multiple locations from one easy-to-use platform
Craft and refine engaging social media posts with the built-in AI-powered content generator and image recommendations
Publish, engage, and report across Facebook, Instagram, LinkedIn, YouTube, X (formerly Twitter), and Google
Monitor and respond to all customer interactions in one place.
Track, analyze, and improve social media performance with our comprehensive analytics and reporting tools

Messaging

Engage and convert prospects across channels

Easily manage thousands of messages across locations and channels in one unified Inbox. Solicit feedback, answer prospect questions, and quickly convert them into customers, even while you’re on the go.

Manage thousands of messages across locations and channels in one unified Inbox to easily engage and convert prospects
Effortlessly engage customers on the medium of their choice and see all conversations in one place to get a full picture of your interactions
Increase productivity with AI-powered tools that help you respond to customers faster and better
Run your business on high-converting digital channels and use our AI Chatbot to respond to customers even when you’re away
Organize messages by customer and channel, add notes, and flag conversations that need attention with BirdAI to get quick conversation recaps
Plug into 3,000+ integrations to effortlessly import contacts, auto-sync data, and send automated, trigger-based messages like welcome offers, review requests, and more

Customer Referrals

Get more leads with automated referral campaigns

Birdeye's automated referral campaigns make it easy to turn your happy customers into brand ambassadors. With trigger-based referral requests, customizable templates, and reward strategies, you can effortlessly drive more referrals and increase your conversion rates.

Send automated referral requests after positive reviews, surveys, purchases, or appointments
Save time with end-to-end automated referral campaigns and easy-to-use templates
Boost response rates with reward strategies like cash discounts, gifts, and coupons
Collect referrals on any channel, including email, text, and social media
Easily track the success of your referral marketing campaigns with an easy-to-understand dashboard

Reports & Insights

Unlock actionable insights and make informed, data-driven decisions

Birdeye Reports provide comprehensive insights across all locations and customer touchpoints to enhance customer experience and drive business outcomes.

Replace spreadsheets with custom dashboards for real-time visibility into top metrics
Gather customer feedback from online reviews and surveys in one place
Leverage analytics and AI-powered insights to hold locations to the highest standard of customer experience
Quickly uncover key insights from large swathes of quantitative and qualitative customer data
Tap into customer sentiment at scale and compare performance across locations
Discover opportunities to elevate your brand and stay on top of the competition with competitive benchmarking

Support & On-boarding

Lean on award-winning customer support

We’ll do the heavy lifting so you can focus on what matters — running your business. Feel confident that when you need support, we’re here for you and fully versed in your business - stop getting passed between support reps unfamiliar with your business or needs.

Deploy and see results in just weeks with our personalized onboarding and implementation services
Get unlimited support via live chat, email, phone, and our in-product support center with 500+ support articles and how-to videos
Troubleshoot with our product experts, including integration setup, campaigns, user alerts, product questions, and more

Integrations

Birdeye integrates with theapps you use

Make your customer experience management even easier by connecting Birdeye with the tools you already use. Birdeye integrates with over 3,000 software systems to make it easy to automatically get new reviews, be found online, improve operations, and increase revenue.