National Floors Direct

Marlene a. 

on Mohawk Industries

8 months ago

Had carpet removed and flooring installed. Started off very bad-(1) Installers refused to move furniture; (2) subfloor was needed so there was a very expensive hidden fee for this; (3) installer was very persistent in getting balance of money which I refused to release to them (although I had it in a certified check). However, after getting past this bad ordeal, things were worked out between NFD, the installer and myself and the job proceeded. Was very satisfied with the end results, but the material is very cheap. Make ... read more

Debbie B. 

on Mohawk Industries

11 months ago

The company told me that they have their own installers. And that they do not sub contract out. NOT. From the time the installer entered my house he complained. He asked me why I didn't remove the furniture. So I called the company to confirm that he was supposed to. He asked me if I had the heat on, not on a 90 degree day I didn't so I got him a fan. The workers were sloppy and didn't care what they threw on my sofa. The best was when I asked them when they were leaving if they were going to put the last piece of furnitur... read more

Edward B. 

on Mohawk Industries

11 months ago

We had national floors direct install carpet in 2 bedrooms. After they called and said there was a 3 day delay on shipping, the installation went pretty well. They moved the furniture, tore up the old carpets and padding and carted them away. They did a good job cleaning up after themselves. Since that installation went well, we had them install carpet in another room. They again said there was a delay in shipping so the installation will be delayed. Since I didn't get the email giving we the installation time wind... read more

Jennifer S. 

on Mohawk Industries

a year ago

Absolutely terrible! They are very misleading. They will have you commit to the estimate and tell you if you can beat thier price it will be free. If you try to cancel They will keep your deposit and charge you a $750 restocking fee as well as a $350 cancelation fee. Additionally, they are rude to the customer while trying to rectify any miscommunications, and trust me, there will be many. Product is yet to be installed. Will keep you posted on how the actual job is done. 

Maureen A. 

on Mohawk Industries

a year ago

Terrible experience. They charged me $100 to change the install date on my vinyl flooring. On the day of install I was told I would have to pay $8,000 additional to have the floors prepped or it would void the warranty. 18 months later my floors are cracked and coming up and I have no recourse. I paid $14,000 and my floors did not last 2 years.  

Teee J. 

on Mohawk Industries

a year ago

Check out BBB.org to find true reviews. We have dealt with this company, stay away, far far away!  

Andrew M. 

on Mohawk Industries

a year ago

We ordered floors from National Floors Direct about two months ago and the experience from start to finish was not an easy experience and they have the worst customer service department I have ever encountered. They claim that they have a 90 day hassle free policy if the customer finds anything wrong with the floor after installation. This is a complete lie. I recently found a nice gouge in one of the planks and I contacted NFD to advise them of this. They assured me the visit will be a one time courtesy to either fix or rep... read more

George C. 

on Mohawk Industries

a year ago

This company is the textbook definition of false advertisement and highway robbery in it's purest form.  

George C. 

on Mohawk Industries

a year ago

These folks are like the mafia themselves they lied through their teeth about everything they said to you. I will never recommend these folks to do anything else on my property or for anyone else as a matter of fact, in the middle of work they breached they own contact, by changing terms and agreements.