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Royal Home Flooring
- Home Services
- Bridgeview, IL
About this business
Location details
7509 W 85th St, Bridgeview, IL, 60455, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beware of this company. They act very quick and professional to get you.Dont fall for it!They claim to have a lifetime installation warranty which is false!They poorly installed planks in my home. After some time, the planks began to separate, creating ugly gaps.Its been almost 5 months of going back and forth trying to get this corrected. Finally today, I am told I have to pay to have the gaps repaired due to their poor installation. I paid this company about $12,000!The so called manager seems to think I shouldnt be ******... read more
Business response:
Hi, ***** I hope you are doing well. When we initially sent the inspector for the inspection,. Upon receiving the report, it was found that a user error had caused the water damage to the quarter rounds. When we spoke with you, we informed you of the service price; but, you refused to pay the full cost of the repair. We sent an inspector to you for free the first time, but after that, you will be responsible for paying for the actual repair (which was made due to water damage). Everything associated with a user error is the ... read more
#0 OVERPRICED for product delivered and services rendered. 40k for vinyl flooring install for **** sqft home #1 SALES WILL NOT MENTION 20% RESTOCKING FEE for returns at the time of purchase My story: I reluctantly had Royal home flooring do the work due to the undisclosed restocking fee... Salesperson *** purposefully fails to mention the restocking fee because transparency affects the sale...#2 Company stands behind signed agreement rather than customer satisfaction My story: COMPANY WILL NOT own up to reimbursement of dama... read more
Business response:
Hello *****, I hope you're doing well. We didn't live up to your expectations, and for that I apologize. I do want to address a few of our issues, though. First, we offered you a substantial price reduction to accommodate your budget when you contacted us three months after the completed contract to let us know you wanted to go a different path. Any company you choose will impose a restocking fee on you. Furthermore, we are a flooring company and do not cover up any flaws with paint. According to the contract, we don't paint... read more
From the beginning to the end of the new flooring/resurfacing project, RHF was terrible in all facets. This wasn't just a goof here or a mistake there. The entire experience was the worst experience that I've ever had in home renovation. I've waited over six months to give a review just to give them a chance to rectify the permanent issues left with my floor, but they have blown me off every time I reach out. From scheduling issues to filler falling out at transitions and the wrong sealer applied, the list of mistakes was su... read more
Frequently asked questions about Royal Home Flooring
How is Royal Home Flooring rated?
Royal Home Flooring has a 4.5 star rating with 866 reviews.
When is Royal Home Flooring open?
Royal Home Flooring is closed now. It will open tomorrow at 9:00 a.m.