Window City review summary

5  394
4  42
3  5
2  
1  
20 reviews with no rating
4.9
461 reviews
5on Google, Sep 20, 2021
Many thanks to Chris for helping me repair my 10 year window with new clips more »
5on Google, Sep 16, 2021
Window City replaced all my windows in 2008. The windows are in great condition 13 years later and continue to save me a ton on heating and cooling but I needed some minor hardware (window release slides).

Chris Dadswell in the Service Department responded right away. I visited him in the Window City showroom in Vaughan and Chris provided the parts I needed and showed me exactly how to install them. The original parts were plastic but the new parts are metal. That tells me Window City had improved an already great product.
I have a high level of confidence in this company based on my experience.
Great support Chris and Window City!
Many Thanks,
Steve
more »
5on Google, Sep 15, 2021
I needed to replace some of the hardware on my 10 year old windows. The contact at Window City (Chris) was most helpful and had the required parts ready for me the next day. The price of the parts was considerably less that I had imagined they would have been. This is the way customer service should be. Thank you for all your help! more »
Business Response:
Hello Thorne, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from service department.. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Birdeye, Sep 08, 2021
My windows are over 10 years. They are in good condition. One window had a tilt lock  broken by accident this summer. I called customer service. Do not remember the name of gentlemen  I spoke to but he was very helpful and inviting saying that I can get the part if I came to the Window City today. He was   ready when I showed up an he did not charge me at all. Wonderful service thank you very much.
Bob
more »
Business Response:
Thank you so much for your kind words, Bob. We really appreciate you taking the time out to share your experience with us. Cheers, Window City
5on Google, Aug 31, 2021
Overall very positive experience. more »
Business Response:
Hello Tsvetelina, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Aug 30, 2021
Chris at Window City made my experience in dealing with a sliding window latch replacement an efficient process and he was quick to respond to my emails. I was able to send in a postage paid self addressed envelope to get the parts. Chris sent me a video on how to replace the latches which is not difficult to do. The whole process was easy and expedient. more »
Business Response:
Hello Silvana, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from service department.. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Aug 27, 2021
It has been a pleasure communicating with Chris Dadswell in the Service Department on the window replacement parts that I need. I have severe back pain and not able to drive to their store, thus can only communicate my need with emails. Chris Dadswell was very helpful in assisting me. I really appreciate his quick response (within an hour) replying to a number of my emails. Thanks for your excellent customer service. more »
Business Response:
Hello King, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from our service department. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Aug 26, 2021
We were looking for parts to repair the single hung windows installed in our house by the previous owner in 2006. We were unable to find them anywhere else. Chris was very helpful in getting us the right parts at a fair price. Highly recommended. more »
Business Response:
Hello Alex, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from our service department. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Aug 17, 2021
Amazing service, I called looking for a patio door foot lock after unable to find one, spoke to Chris, and he was extremely helpful, got exactly what I needed at a very reasonable price, very happy, would recommend this company anytime. more »
Business Response:
Hello Ranji, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from our service department. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Aug 16, 2021
My experience with Window City regarding a tilt mechanism was excellent and timely. I would strongly recommend Window City.

Michael Rouch
more »
Business Response:
Hello Michael, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur