Window City review summary

5  428
4  42
3  7
2  
1  
26 reviews with no rating
4.9
503 reviews
5on Google, May 20, 2022
I needed replacement parts for a window and was able to pick them up within 12 hours. I also needed parts for a window from another manufacturer and waited 3 weeks just for a returned email.
Gre
at job Window City. more »
Business Response:
Hi, Keith. Thanks for your review. Glad to hear you had a great experience.
5on HomeStars, May 11, 2022
Outstanding service support
I am very grateful to Window City, and in particular Chris, for having been so responsive in mailing me replacement parts - tilt latch sets - for an old window of min
e. Since there are no distributors in Ottawa, Chris went the extra mile to ship me the parts free of charge, in a pre-paid bubble wrap envelope I had provided. I mailed the envelope on a Thursday and received the parts on the Tuesday! I received the right parts and it was extremely quick. Thank-you Chris and team!
Guillaume
more »
5on Google, May 06, 2022
Chris in Service was a great help. I called asked for Service. He was able to understand exactly what I required in terms of parts. When I went to pick them up, he actually showed me in the Showroom how to install them. Great help. Will order from Window City again just based on this experience. Thank you so much Chris. more »
Business Response:
Thanks for the stellar review, Antonio.
5on Google, Apr 29, 2022
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Business Response:
Thank you for the review, Sreekanth Reddy
5on Google, Apr 29, 2022
I had the classic hung vertical and horizontal windows installed over 10 years ago, am extremely happy with them; excellent quality, no issues. Top notch customer service, very friendly, attentive and quick to respond over both email and phone. Rare. more »
Business Response:
Thanks so much for taking time out of your day to leave us a review.
5on HomeStars, Apr 22, 2022
Replacement parts
My Window City patio door has served me well for many years. The door is still in very good shape, but the weather strip of the screen door broken down recently due to over exp
osure to the sun. Chris from service department was able to help me to get the replacement parts quickly, and took time to show me how to install it. I am very happy with his service. more »
5on HomeStars, Apr 21, 2022
Replacement parts
My Window City patio door has served me good for many years. The door is still in very good shape, but the weather strip of the screen door broken down recently due to over exp
osure to the sun. Chris from service department was able to help me to get the replacement parts quickly, and took time to show me how to install it. I am very happy with his service. more »
5on Google, Apr 21, 2022
Ray Behrouz, from window city , did very good job, we are very happy for his service . very pleasure! more »
Business Response:
Hi, John. Thanks so much for taking the time to write us a review.
5on Google, Apr 20, 2022
I needed replacement parts for windows. Chris in service is knowledgeable, helpful, thorough and even gave me contact information for a person to do the repairs. Windows are fixed! Thank you for the help. more »
Business Response:
Thank you very much for your review. Hope to see you again!
5on Google, Apr 18, 2022
Had windows in my home that were Window City. Called the company to gets some parts for a small repair. Was very happy with the customer service and they were happy to supply me parts at no charge. Well Done. more »
Business Response:
Hi, Pat. Thanks for your review. Glad to hear you had a great experience.
5on Google, Apr 11, 2022
Great products, awesome customer service. Highly recommend Window City. more »
Business Response:
Thanks for the stellar review, Simon.
5on Google, Apr 11, 2022
We had purchased a home with windows that came from Window City, and there was some damage that needed fixing. Replacement parts were provided and they even showed me how to do the fix myself. All windows are now in good shape and working well. Thanks Window City for your quick responses, helpful advise and service. more »
Business Response:
Thanks so much for taking time out of your day to leave us a review.
5on Google, Mar 30, 2022
I just moved into my new home, and realised the window latches were broken. Someone told me I should contact the company that made the window. So I tried my luck, and emailed Window City with a bunch of pics of the window and to ask if they had replacement latches available (these windows were installed sometime back in 2012, by the previous owner, so I wasn't too hopeful). But, I received an reply the next day from Chris Dadswell, from their service department! Chris was very helpful, identified the piece I needed, said it was a simple fix and also sent a video explaining how to fix it. Within a week I had the new replacement latches in my mail! As Chris said, it was actually a very easy fix, and the instructions he sent saved me $200 on installation charges. Their customer service is great and quick! Would definitely return when the time comes to replace my windows. Thanks! more »
Business Response:
Hi, Mubashera. Thanks so much for taking the time to write us a review.
3on Google, Mar 15, 2022
I called first time the service desk service very professional .
Let’s hope to have best quote too
more »
Business Response:
Hello Pro-tech Technical, Thank you for taking the time to give us a review. We are glad to know that you are happy with the services provided. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Sophia
on Facebook, Mar 09, 2022
Chris was great, he responded to my email within the hour. I needed to replace the slider locks on my window: he not only provided the parts but took the time to explain how to install them. I would definitely recommend their customer service. more »
5on Google, Mar 08, 2022
I would to thank Chris Dadswell for an outstanding service. It all started with sending an email and requesting help to fix one of the windows. Chris not only responded promptly, but also suggested the options available to me. It’s all taken care of in just two days. Thank you Chris for all your help with this and I am very happy that I made the decision of buying windows from Window City. more »
Business Response:
Hello Danish, Thank you for taking the time to give us a review. We are glad to know that you are happy with the products and services provided. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Sophia
5on Google, Feb 24, 2022
We were having difficulty securing windows to meet an important deadline for a house we were working on; with window city, we were able to finish ahead of schedule. Ray was incredibly helpful and dependable; the only thing more dependable than Ray are the windows he supplied us with.
Amazing staff, products and experience - would not hesitate to recommend or use in the future A+
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Business Response:
Hi, Anthony. Thanks for your review. Glad to hear you had a great experience.
on Facebook, Feb 16, 2022
Chris was quick to respond to my questions through email in regards to parts that I needed for windows that were purchased a few years ago. He was very helpful and saved me an hour drive to pick the parts and sent them directly. I would highly recommend Window City, they give great service and stand by their product!!

Ken Cowle
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5on Google, Feb 15, 2022
This review is long overdue. We ordered windows last year. Ray Behrouz assisted with our order. He has the best product for the best price. Order was fast and easy. Ray was patient and answered all my questions. Windows look great, function great and are holding up well. Extruded black frames on the outside really gave our house a facelift and didn’t break the bank. After hearing some recent horror stories about other window companies, I thought I’d hop on here to give Window City a much-deserved shout out. No complaints! Will certainly use again! Excellent customer service. Thanks guys. more »
Business Response:
Thanks for the stellar review, Mike.
5on Google, Feb 15, 2022
These guys have the best quality product for the best price. Production is fast. Windows are A+++. Couple different lines to choose from, so definitely something that will suit your project. Customer Service is great. Highly recommend. Ask for Ray. more »
Business Response:
Thanks so much for taking time out of your day to leave us a review.
5on Google, Feb 15, 2022
Dealt with Ray Behrouz and had a very pleasant experience. He’s professional, polite and was quick to process our order. He answered all of our questions, and made suggestions where they were appreciated. He also remained available to us throughout and after our order. In covid, when many companies have been experiencing challenges with manufacturing timelines, Window City has impressed me with quick order fulfillment. Definitely recommend without hesitation. more »
Business Response:
Hi, Samantha. Thanks so much for taking the time to write us a review.
on Facebook, Feb 11, 2022
Great experience and the windows are amazing! Thank you! more »
Business Response:
Hello Anna, Thank you for taking the time to give us a review. We are glad to know that you are happy with the products and services provided. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Justine
5on Google, Feb 10, 2022
I would like to thank Chris from the service dept. for the prompt and speedy service. I email him in the morning and that afternoon I had the parts for a trim and rosette replacement for a casement window. Thanks again Chris. more »
Business Response:
Thank you very much for your review. Hope to see you again!
5on Google, Feb 10, 2022
My experience with Window City has been 5 star. I am a repeat customer, after 10 years we put an addition on our home and I reached out directly to Window City after receiving a few other quotes and no satisfaction. Eugene was very professional and determined to meet our needs for trapezoid style windows in our new sunroom. He was quick in getting us a quote based on our estimated measurements and then followed up with an in-person visit himself to remeasure before ordering. The window delivery was only slightly delayed due to Covid and Eugene arranged for installation within a week. We are thrilled with our new windows. more »
Business Response:
Hi, Nancy. Thanks for your review. Glad to hear you had a great experience.
5on Google, Jan 21, 2022
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Business Response:
Thanks so much, Sarbjit Sra Real Estate! Looking forward to helping you again.