Window City review summary

5  405
4  42
3  6
2  
1  
22 reviews with no rating
4.9
475 reviews
5on Google, Dec 03, 2021
Wow!! Great Service Department Staff!! Excellent Communication!! The Staff At Window City Knew Exactly What I Needed In Replacement Parts And Provided Outstanding Quality Service!! more »
Business Response:
Hello Greg, Thank you for taking the time to give us a review. We are glad to know that you are happy with the products and services provided. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Justine
5on Google, Nov 24, 2021
more »
Business Response:
Hello Emre, Thank you for taking the time to give us a review. We are glad to know that you are happy with the products and services provided. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Justine
on Facebook, Nov 24, 2021
A very good company with nice product more »
Business Response:
Hello Shan, Thank you for taking the time to give us a review. We are glad to know that you are happy with the products and services provided. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Justine
5on Google, Nov 11, 2021
Great, people were on time, did what they had to do ( warranty call , replacement of bay window ) clean job. We were very happy about !!! more »
Business Response:
Hi, Rudi. Thanks so much for taking the time to write us a review.
5on Google, Nov 07, 2021
The brush that is installed on the back of my sliding screen door had deteriorated. Chris Dadswell was great in ensuring that I received a new brush that would work with my door. First rate customer service.......thank you. more »
Business Response:
Thank you very much for your review. Hope to see you again!
5on Google, Oct 25, 2021
more »
Business Response:
Thank you so much for rating us so highly!
5on HomeStars, Oct 25, 2021
Parts
Let me tell you.
I needed a part for my sliding door and i must say mr. CRIS was a very big help for me.
He is very helpful and he knows the business in hardware..
Also a
very nice person easy to deal with. Ask for Cris hes the man... more »
5on Google, Oct 21, 2021
Amazing product I installed these windows in my property and very high quality more »
Business Response:
Thanks for the stellar review, Steven.
on Facebook, Oct 12, 2021
I needed some latches for my 10 year old windows and Chris in service figured out what I needed and sent me latches. Great service more »
Business Response:
Thanks for the review Andy! We appreciate you and are glad our staff could help solve your problem!
5on Google, Oct 12, 2021
I needed latches for my 10 year old windows. I worked with Chris in the Service Department and he was wonderful. We exchanged pictures he found me some latches and we are good to go. Chris is super. Andy more »
Business Response:
Hi, Andy. Thanks so much for taking the time to write us a review.
3on Google, Oct 12, 2021
more »
Business Response:
Hello, Thank you for the review! We strive for constant improvement. Please let us know if there is anything that we can do to make it a 5-star in the future. You can reach me directly at 905-265-9975 ext128, or email me at info@windowcity.com Kind Regards, Nupur
5on Google, Sep 30, 2021
Great customer service with repair parts. It’s my second time over the years whereby I needed help and service for some window latch repair parts and both times the level of customer service was top notch. Many thanks Chris Dadswell and to the entire Window City customer service team. more »
Business Response:
Hello Richard, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from service department.. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on HomeStars, Sep 30, 2021
Window Replacement Parts
I called Window City to ask whether they had replacement parts for windows in my house that were installed several years ago. Chris provided excellent customer service a
nd showed me how to carry out the repair in person at their showroom. I would definitely recommend Window City to others. more »
Business Response:
Hello, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from service department.. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Sep 23, 2021
The windows were great from the very start
over 12 years ago.. when the tip out latches failed it was no huge surprise given their age.
I contacted Service department and Chris set me up w
ith the parts and showed me how to install them.
Windows aren’t my specialty but it looked easy.
It was a five minute fix and the windows will go for a long time still.

Thanks,

Rick Champagne
Pool & Spa Tech Services
Mississauga
more »
Business Response:
Hello Rick, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from service department.. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Sep 20, 2021
Many thanks to Chris for helping me repair my 10 year window with new clips more »
Business Response:
Hello, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from service department.. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Sep 16, 2021
Window City replaced all my windows in 2008. The windows are in great condition 13 years later and continue to save me a ton on heating and cooling but I needed some minor hardware (window release slides).

Chris Dadswell in the Service Department responded right away. I visited him in the Window City showroom in Vaughan and Chris provided the parts I needed and showed me exactly how to install them. The original parts were plastic but the new parts are metal. That tells me Window City had improved an already great product.
I have a high level of confidence in this company based on my experience.
Great support Chris and Window City!
Many Thanks,
Steve
more »
Business Response:
Hello Steve, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from service department.. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Sep 15, 2021
I needed to replace some of the hardware on my 10 year old windows. The contact at Window City (Chris) was most helpful and had the required parts ready for me the next day. The price of the parts was considerably less that I had imagined they would have been. This is the way customer service should be. Thank you for all your help! more »
Business Response:
Hello Thorne, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from service department.. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Birdeye, Sep 08, 2021
My windows are over 10 years. They are in good condition. One window had a tilt lock  broken by accident this summer. I called customer service. Do not remember the name of gentlemen  I spoke to but he was very helpful and inviting saying that I can get the part if I came to the Window City today. He was   ready when I showed up an he did not charge me at all. Wonderful service thank you very much.
Bob
more »
Business Response:
Thank you so much for your kind words, Bob. We really appreciate you taking the time out to share your experience with us. Cheers, Window City
5on Google, Aug 31, 2021
Overall very positive experience. more »
Business Response:
Hello Tsvetelina, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Aug 30, 2021
Chris at Window City made my experience in dealing with a sliding window latch replacement an efficient process and he was quick to respond to my emails. I was able to send in a postage paid self addressed envelope to get the parts. Chris sent me a video on how to replace the latches which is not difficult to do. The whole process was easy and expedient. more »
Business Response:
Hello Silvana, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from service department.. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Aug 27, 2021
It has been a pleasure communicating with Chris Dadswell in the Service Department on the window replacement parts that I need. I have severe back pain and not able to drive to their store, thus can only communicate my need with emails. Chris Dadswell was very helpful in assisting me. I really appreciate his quick response (within an hour) replying to a number of my emails. Thanks for your excellent customer service. more »
Business Response:
Hello King, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from our service department. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Aug 26, 2021
We were looking for parts to repair the single hung windows installed in our house by the previous owner in 2006. We were unable to find them anywhere else. Chris was very helpful in getting us the right parts at a fair price. Highly recommended. more »
Business Response:
Hello Alex, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from our service department. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Aug 17, 2021
Amazing service, I called looking for a patio door foot lock after unable to find one, spoke to Chris, and he was extremely helpful, got exactly what I needed at a very reasonable price, very happy, would recommend this company anytime. more »
Business Response:
Hello Ranji, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services provided by Chris from our service department. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Aug 16, 2021
My experience with Window City regarding a tilt mechanism was excellent and timely. I would strongly recommend Window City.

Michael Rouch
more »
Business Response:
Hello Michael, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur
5on Google, Aug 13, 2021
more »
Business Response:
Hello Jamie, Thank you for taking out the time to giving us a review. We are glad to know that you are happy with the products and services. Feel free to reach us at info@windowcity.com for any future concerns or inquiries. Best Regards, Nupur