Window City review summary

5  506
4  46
3  7
2  
1  
29 reviews with no rating
4.9
588 reviews
5on Google, Jan 22, 2024
I have Window City windows. I had to find some latches. I feel fortunate to have found Chris Dadswell. He was professional, answered my queries timely and with speed. I was able to source the parts without any trouble whatsoever. No sweat. Thank you Chris, and your receptionist today - made life so much easier with professional support. Guess I will be looking at more Window city windows when I get around to enclosing my backyard deck. Again thank you! Most appreciated. more »
Business Response:
Hi Lincoln , we're happy to know that you had a great experience!
5on Google, Dec 19, 2023
I am writing this review as a humble note of appreciation for the outstanding customer service provided by Chris Dadswell at Window City. I was in need of replacing a bathroom window and frames immediately and the ability to provide the resolution so quickly exceeded my expectations.

I really commend the prompt service, professionalism and would truly recommend Window City to anyone who needs anything related to windows, frames and more.

Chris took the time to listen to my concerns and provided expert advice. What impressed me the most was the transparency and honesty exhibited throughout the process. He kept me informed every step of the way, explaining the amazing quality products in detail and providing fair pricing options. He went above and beyond by performing great recommendations to ensure the longevity of my window. He is very passionate in what he does and puts customer at ease making sure they are happy first.

Chris is very highly knowledgeable, reliable and trustworthy. His exceptional service, expertise and dedication to customer satisfaction have earned my trust and loyalty. Thank you again so much Chris. I couldn't be happier with your service!

Window City offers a fantastic wide selection of many home quality products if you are looking to remodel your home. I highly recommend it to others.

Rocco
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Business Response:
We so appreciate your business and can not wait to work with you again.
5on Google, Nov 30, 2023
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Business Response:
Thank you so much for rating us so highly!
5on HomeStars, Nov 23, 2023
I require some small parts for my Window City Windows for my home. My Windows are 12 years old and Chris and the Service Department at Window City is Second to None!
They were extremely helpful
in figuring out what parts I needed and top of that they gave me the small parts I required at no charge.
This is what I truly call Great 5 Star Service!!!!
Keep up the great work!
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Business Response:
Hi Jim! We are happy to hear you had a great experience. Thank you for taking time our of your day to leave us review!
5on Google, Oct 26, 2023
Hi, recent experience with Chris (from parts) at Window City was great. I was looking for a part for a window that was 15 years old and he found it and gave it too me even though it was out of warranty. Keep up the great customer service 👍. more »
Business Response:
Thank you very much for your review. Hope to see you again!
5on Google, Oct 19, 2023
Always appreciate the quality and the customer service. Thank you Chris for your great assistance. more »
Business Response:
Hi, J. Thanks for your review. Glad to hear you had a great experience.
5on Google, Sep 23, 2023
Awesome customer service and great price and very good quality window and doors more »
Business Response:
Thanks so much for taking time out of your day to leave us a review.
5on Google, Sep 21, 2023
Came in for a set of window tilt latches on a pair of windows they have installed back in 2008, a gentleman named Chris helped me with the parts in less than a minute. He also showed me on how to replace them in their show room. Very clean and professional environment overall. more »
Business Response:
Hi, Shawn. Thanks so much for taking the time to write us a review.
5on Google, Sep 16, 2023
Thanks so much Window City. The tilt latches on one of our vinyl windows broke, making it impossible to open. I reached out to Window City and Chris from the parts department got back to me on the replacement parts same day. When I visited their Woodbridge location to pick up the parts, reception was so helpful, located Chris who gave me two sets of latches at no charge! Amazing place. Thank you Chris and Window City. more »
Business Response:
Thanks so much, Mark! Looking forward to helping you again.
5on Google, Sep 14, 2023
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Business Response:
Thank you very much for your review. Hope to see you again!
5on Google, Aug 24, 2023
Service department Chris has the best customer service I have experienced, he walked me thru the whole process, had a single hung window latches had broken of , he took the time to show me how to replace them. more »
Business Response:
We so appreciate your business and can not wait to work with you again.
5on Google, Aug 03, 2023
I contacted Window City for some replacement pieces that had worn out over time. Chris Dadswell was super friendly, responsive, and found the exact parts I needed. Would highly recommend Window City in the future. more »
Business Response:
Hi Aaron , we're happy to know that you had a great experience!
5on Google, Jul 25, 2023
Chris Dadswell (Service Coordinator)

Was extremely courteous and attentive to my Recall needs… he instantly provided me with the necessary part replacement. Quick easy, no fuss and pr
ofessional.

Cheers,
Dom@
Sparrow Design Build Corp.
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Business Response:
Thank you very much for your review. Hope to see you again!
5on Google, Jul 18, 2023
I had sliders installed that were sourced from Window City a number of years ago. The window company put me in touch with Chris in the service department. He identified the broken part and even sent me a video to replace the part my self. What extraordinary customer service I received! Our windows are still performing well. Thank you Chris and Window City for such great service more »
Business Response:
Hi, S.. Thanks for your review. Glad to hear you had a great experience.
5on HomeStars, Jul 15, 2023
Thank You
Chris, a member of WindowCity's service department, went above and beyond to assist my mom. His support was invaluable both through phone correspondence and in person at their fac
tory location. Not only did he supply us with the necessary replacement parts, but he also patiently guided us through the entire process of how to install them. We extend our gratitude to WindowCity for their outstanding customer service.
Thank You!
Ljubica and Marianne
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5on Google, Jul 14, 2023
Chris, a member of WindowCity's service department, went above and beyond to assist my mom. His support was invaluable both through phone correspondence and in person at their factory location. Not only did he supply us with the necessary replacement parts, but he also patiently guided us through the entire process of how to install them. We extend our gratitude to WindowCity for their outstanding customer service.
Thank you Chris!!

Marianne and Ljubica
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Business Response:
Thanks so much for taking time out of your day to leave us a review.
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5on HomeStars, Jul 13, 2023
Fast, professional service
I was trying to replace a latch for a window that was installed years ago. Chris not only that came back with the answers to my questions right away, but beyond his du
ties by giving me the replacement part free of charge! more »
5on Google, Jul 08, 2023
Many years later after installing all the Windows in my home, I had some broken latches and loose parts on the windows.
Chris was very helpful. He was very responsive, helped me with the replace
ments, and showed me how to install them.
Thank you Chris for your excellent customer service.
Cecil
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Business Response:
Hi, Cecil. Thanks so much for taking the time to write us a review.
5on HomeStars, Jul 08, 2023
Post Sales services is EXCELLENT
Review for Window City:
I recently had the pleasure of dealing with Window City's post-sales services, and I must say, it was an awesome experience. C
hris and the team were incredibly responsive and attentive to even the smallest details. They went above and beyond by triple-checking everything to ensure that I received the correct parts.
Thank you, Chris, for your exceptional service!
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5on Birdeye, Jun 29, 2023
Thank you Chris for your help in getting me my parts, you were very helpful and very honest with your advice also very prompt with your service. again thanks. Bob Trudell. more »
Business Response:
Hi Bob! Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Chris provided you with excellent assistance in obtaining the parts you needed. Your kind words about his helpfulness, honesty, and prompt service are greatly appreciated.
5on Google, Jun 28, 2023
Went in yesterday to get a new latch for a sliding glass door that I had broken off. The staff at Window City located 5690 Steeles Ave West were so professional and helpful. They found the part I was looking for quickly, and one of the employees took me to the showroom to show me how to install it on the sliding door. Amazing customer service! Would give 10 stars if I could! more »
Business Response:
Thanks so much, Jonathan! Looking forward to helping you again.
5on Birdeye, Jun 25, 2023
Thank you Chris!
You were very helpful and honest in your advice. You supplied us and showed us how to replace the weatherstripping for our patio door. We replaced a number of our windows at th
at time and have referred the company to friends that have used them as well.
Chris was not there when we replaced our windows but he’s an excellent person to have on your staff especially for customer service.
We hope that we don’t have any serious problems in the future but as long as Chris is there, we are confident that your windows will be attended to and problems solved with Chris!
Every company needs and should have a “Chris Dadswell”
👍👍👍😀
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Business Response:
Thank you for your fantastic review! We greatly appreciate your kind words and the trust you have placed in our team. Your satisfaction with our service and the referral to your friends means a lot to us. We'll make sure to pass on your appreciation to Chris. If you ever need further assistance, please don't hesitate to reach out. Thanks again!
5on Google, Jun 20, 2023
It’s a very trustworthy company, the customer service is great and Chris is very helpful, thank you Chris. more »
Business Response:
We so appreciate your business and can not wait to work with you again.
5on Google, Jun 13, 2023
Philip the installer was prompt, polite and very professional.
Thanks
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Business Response:
Hi Patrick , we're happy to know that you had a great experience!