Window City review summary

5  450
4  42
3  7
2  
1  
27 reviews with no rating
4.9
526 reviews
5on Google, Sep 15, 2022
Very satisfied with my purchase and the customer service.
Fast and reliable .
more »
Business Response:
Hi, Sanaz Thanks for your review. Glad to hear you had a great experience.
5on Google, Aug 31, 2022
My experience with WindowCity has been AMAZING yes 5 star. Many years later after installing all the Windows in my home.
I went to get advice about a few parts from Chris. He had the knowled
ge and answers. As well the parts in stock and saved me lots of time . more »
Business Response:
Hi, Ugo Thanks for your review. Glad to hear you had a great experience.
5on Google, Aug 25, 2022
I had to replace the tilt latches on a window and Window City gave me the latches for free. Nice. After installing the latches securing the vinyl cover requires a bit of force but if you use a hammer or rubber mallet and start at one end it snaps back in. more »
Business Response:
Hi, Murray Thanks for your review. Glad to hear you had a great experience.
5on Google, Aug 24, 2022
I would recommend Window City and its products. Their customer service is excellent, in particular Chris. He provided me with the parts and instructions I needed to make a minor repair, potentially saving me 100s of $ in service and repair costs. more »
Business Response:
Hi, Nick Thanks for your review. Glad to hear you had a great experience.
5on Google, Jul 27, 2022
Chris was great with helping source a replacement piece for an old window. Fantastic! more »
Business Response:
Hi, Weijia Thanks for your review. Glad to hear you had a great experience.
on Facebook, Jul 26, 2022
We have been customers of Window City since 2009. We replaced nearly all of our windows at that time. A decade or so later, we have needed to have minor replacements to latches and other small parts on 2 separate occasions.
Our contact each time was Chris at Window City. We found him to be very helpful. He was quick to respond and helped us obtain the parts we needed. He provided any instructions we needed on how to install the parts and made sure we were good to go.
more »
5on Google, Jun 27, 2022
more »
Business Response:
We so appreciate your business and can not wait to work with you again.
5on HomeStars, Jun 24, 2022
Replacing Internal Tilt Latches
Chris from service was very helpful. He made sure I left the store with needed knowledge to replace internal tilt latches!
more »
5on Google, Jun 17, 2022
My home had LOVELY new windows installed before I purchased it in 2011. When I needed new parts I was unsure what to do so I contacted the service department. They told me that they would come fix them but that the part I needed only cost $7 and they would send it to me along with a YouTube video (or i could go pick it up). The service department was so helpful and kind and I am so happy with this solution. I even emailed from multiple emails by accident but they were still able to find my file. I live quite far from the store so this option was amazing! Thank you Window City! more »
Business Response:
Thank you very much for your review. Hope to see you again!
5on Google, Jun 16, 2022
My husband called Chris at the service department for replacement parts.
He was very helpful, he want there and Chris had them all ready for him to pick up. Thank you Window City.
more »
Business Response:
Hi, Helen. Thanks for your review. Glad to hear you had a great experience.
5on Google, Jun 16, 2022
Needed to get replacement parts. Called the service department and spoke with Chris who was a huge help shipping out the right pieces and providing instructional videos. Thanks for the quick solution and great CS. more »
Business Response:
Thanks for the stellar review, Matthew.
5on HomeStars, Jun 16, 2022
Window service after 15 years of installation
I had all my home windows replaced from a Window City reseller in 2007. Now, in 2022, some of the latches that hold the Windows in place were poppin
g off due to age.
The reseller was out of business, but I saw a Window City logo on the window, and called their service department.
The service department was very cooperative, and sent me the parts to get the windows fixed, at an extremely reasonable price. My windows are operational like new.
more »
5on Google, Jun 13, 2022
Chris Dadswell from the service department at WindowCity was extremely helpful over the email as well as in person at their factory location. He not only provided me with the replacement parts but also walked us through the entire process of how to actually replace the part. Thank you WindowCity for the excellent customer service. more »
Business Response:
Thanks so much for taking time out of your day to leave us a review.
5on Google, Jun 11, 2022
A few years ago we bought a house that had Window City windows, and a couple had some minor damage. After some back and forth with their very helpful service employees I was able to get the parts I needed to fix the windows. Thank you! more »
Business Response:
Hi, Jordan. Thanks so much for taking the time to write us a review.
5on HomeStars, Jun 09, 2022
Service Department
Excellent customer service!
Best customer service. I really appreciate all the help from customer service department.
I was pleasantly surprised.
Thank you C
hris more »
5on Google, Jun 06, 2022
Amazing staff!! Mr. ED Mohajer was the gentleman whom I approached for plenty of questions and suggestions. Even though I got there almost end of the day, he was found super polite, knowledgeable and patience and professional enough to spend quality time for me to explain all my questions.
We received a call in 24-48hours from a contractor suggested by them!! We met in a day after!! Very polite and knowledgeable sales person. Provided the real Quote and not over priced like many others! We were planning to change few items but we decided to do almost triple !!! Whole the competitors are still planning to provide us a visit or working on the quote after 5 weeks!!!
And just using the excuse being Busy!!!
We sincerely appreciate One of their staff to suggest the Window City(Mr. Amir Tayefeh) who highly recommended them and it was an honor to meet and learnt from Mr. Ed.
more »
Business Response:
Thank you very much for your review. Hope to see you again!
5on Google, Jun 01, 2022
Best customer service around more »
Business Response:
Hi, Scott. Thanks for your review. Glad to hear you had a great experience.
5on Google, May 30, 2022
We had a patio glass that was broken but thanks to window city it's all fixed like it never happened.
The service technician that came was very respectful and professional. Will recommend..
. more »
Business Response:
Thanks for the stellar review, Timor.
5on Google, May 30, 2022
Sent an online request needing replacement parts for my window. Chris in service dept. was extremely helpful and knowledgeable. He took the time to explain how to install the part. Nice to see a company such as Window City looks after their customers. more »
Business Response:
Thanks so much for taking time out of your day to leave us a review.
5on Google, May 26, 2022
Great customer sercice more »
Business Response:
Hi, Keith. Thanks so much for taking the time to write us a review.
5on Google, May 25, 2022
I have dealt with varios home building companies in the past but I was blown away by the service provided by Chris and his team. My 11 year wondow had some issues and Chris explained me how to change the broken window hardware and now its fixed 100%

Thank you.
more »
Business Response:
Thank you very much for your review. Hope to see you again!
5on Google, May 20, 2022
I needed replacement parts for a window and was able to pick them up within 12 hours. I also needed parts for a window from another manufacturer and waited 3 weeks just for a returned email.
Gre
at job Window City. more »
Business Response:
Hi, Keith. Thanks for your review. Glad to hear you had a great experience.
5on HomeStars, May 11, 2022
Outstanding service support
I am very grateful to Window City, and in particular Chris, for having been so responsive in mailing me replacement parts - tilt latch sets - for an old window of min
e. Since there are no distributors in Ottawa, Chris went the extra mile to ship me the parts free of charge, in a pre-paid bubble wrap envelope I had provided. I mailed the envelope on a Thursday and received the parts on the Tuesday! I received the right parts and it was extremely quick. Thank-you Chris and team!
Guillaume
more »
5on Google, May 06, 2022
Chris in Service was a great help. I called asked for Service. He was able to understand exactly what I required in terms of parts. When I went to pick them up, he actually showed me in the Showroom how to install them. Great help. Will order from Window City again just based on this experience. Thank you so much Chris. more »
Business Response:
Thanks for the stellar review, Antonio.
5on Google, Apr 29, 2022
more »
Business Response:
Thank you for the review, Sreekanth Reddy