We first opened our doors in 1992 with a small 6000sqft unit, manufacturing vinyl windows. We are a 4th generation company in the window industry. Our company is a privately owned Canadian company, which operate a state-of-the-art windows and doors manufacturing facility totaling 400,000 sq. ft. in Vaughan, Ontario where we produce both our windows and doors. Window City is a window company that has one of the best warranties in the industry plus our dealers offer customer support and service that are unrivaled in the industry. Window City is known for excellence, innovative design, superb craftsmanship, state-of-the-art technology and reliable delivery. Dealers, builders, architects and ho

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539 reviews

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Reviews(132)

Google Reviews(407)

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Mike Pears on Facebook

4 months ago

We have been customers of Window City since 2009. We replaced nearly all of our windows at that time. A decade or so later, we have needed to have minor replacements to latches and other small parts on 2 separate occasions. Our contact each time was Chris at Window City. We found him to be very helpful. He was quick to respond and helped us obtain the parts we needed. He provided any instructions we needed on how to install the parts and made sure we were good to go.

Private User on HomeStars

★★

5 months ago

Replacing Internal Tilt Latches Chris from service was very helpful. He made sure I left the store with needed knowledge to replace internal tilt latches!

Private User on HomeStars

★★

6 months ago

Window service after 15 years of installation I had all my home windows replaced from a Window City reseller in 2007. Now, in 2022, some of the latches that hold the Windows in place were popping off due to age. The reseller was out of business, but I saw a Window City logo on the window, and called their service department. The service department was very cooperative, and sent me the parts to get the windows fixed, at an extremely reasonable price. My windows are operational like new.

Greg on HomeStars

★★

6 months ago

Service Department Excellent customer service! Best customer service. I really appreciate all the help from customer service department. I was pleasantly surprised. Thank you Chris

Private User on HomeStars

★★

7 months ago

Outstanding service support I am very grateful to Window City, and in particular Chris, for having been so responsive in mailing me replacement parts - tilt latch sets - for an old window of mine. Since there are no distributors in Ottawa, Chris went the extra mile to ship me the parts free of charge, in a pre-paid bubble wrap envelope I had provided. I mailed the envelope on a Thursday and received the parts on the Tuesday! I received the right parts and it was extremely quick. Thank-you Chris and team! Guillaume

Jacky on HomeStars

★★

8 months ago

Replacement parts My Window City patio door has served me well for many years. The door is still in very good shape, but the weather strip of the screen door broken down recently due to over exposure to the sun. Chris from service department was able to help me to get the replacement parts quickly, and took time to show me how to install it. I am very happy with his service.

Jacky on HomeStars

★★

8 months ago

Replacement parts My Window City patio door has served me good for many years. The door is still in very good shape, but the weather strip of the screen door broken down recently due to over exposure to the sun. Chris from service department was able to help me to get the replacement parts quickly, and took time to show me how to install it. I am very happy with his service.

Karen Baldry on Facebook

9 months ago

Chris was great, he responded to my email within the hour. I needed to replace the slider locks on my window: he not only provided the parts but took the time to explain how to install them. I would definitely recommend their customer service.

Sharon Henderson-Cowle review for Window City

Sharon Henderson-Cowle on Facebook

10 months ago

Chris was quick to respond to my questions through email in regards to parts that I needed for windows that were purchased a few years ago. He was very helpful and saved me an hour drive to pick the parts and sent them directly. I would highly recommend Window City, they give great service and stand by their product!! Ken Cowle