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Window City
- Doors & Windows Manufacturing
- Woodbridge, ON
About this business
We first opened our doors in 1992 with a small 6000sqft unit, manufacturing vinyl windows. We are a 4th generation company in the window industry. Our company is a privately owned Canadian company, which operate a state-of-the-art windows and doors manufacturing facility totaling 400,000 sq. ft. in Vaughan, Ontario where we produce both our windows and doors. Window City is a window company that has one of the best warranties in the industry plus our dealers offer customer support and service that are unrivaled in the indust... read more
Location details
5690 Steeles Ave W, Woodbridge, ON, L4L 9T4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I require some small parts for my Window City Windows for my home. My Windows are 12 years old and Chris and the Service Department at Window City is Second to None! They were extremely helpful in figuring out what parts I needed and top of that they gave me the small parts I required at no charge. This is what I truly call Great 5 Star Service!!!! Keep up the great work!
Business response:
Hi Jim! We are happy to hear you had a great experience. Thank you for taking time our of your day to leave us review!
Thank You Chris, a member of WindowCity's service department, went above and beyond to assist my mom. His support was invaluable both through phone correspondence and in person at their factory location. Not only did he supply us with the necessary replacement parts, but he also patiently guided us through the entire process of how to install them. We extend our gratitude to WindowCity for their outstanding customer service. Thank You! Ljubica and Marianne
Fast, professional service I was trying to replace a latch for a window that was installed years ago. Chris not only that came back with the answers to my questions right away, but beyond his duties by giving me the replacement part free of charge!
Post Sales services is EXCELLENT Review for Window City: I recently had the pleasure of dealing with Window City's post-sales services, and I must say, it was an awesome experience. Chris and the team were incredibly responsive and attentive to even the smallest details. They went above and beyond by triple-checking everything to ensure that I received the correct parts. Thank you, Chris, for your exceptional service!
Patio Doors Replaced 5 sets of patio doors were compromised, Chris from Window city went above and beyond our expectations by sending a service representative to a remote location in order to effectively assess our issue. Within several days the product had been replaced & reinstalled. Thank you to both Chris and Windowcity for such a prompt resolve.
Business response:
Hi Scott, We are happy to hear how everything turned out and that you had a great experience. Thank you for taking the time out of your day to leave a review!
Serice Dept. I dealt with Chris from the service dept. He was very professional and help me in resolving my windows issue. He invited me up to the showroom in order to explain how to correct the problem. He was very tentative and answered all my questions and was very patient Very satisfied customer. John
Replacing Internal Tilt Latches Chris from service was very helpful. He made sure I left the store with needed knowledge to replace internal tilt latches!
Window service after 15 years of installation I had all my home windows replaced from a Window City reseller in 2007. Now, in 2022, some of the latches that hold the Windows in place were popping off due to age. The reseller was out of business, but I saw a Window City logo on the window, and called their service department. The service department was very cooperative, and sent me the parts to get the windows fixed, at an extremely reasonable price. My windows are operational like new.
Service Department Excellent customer service! Best customer service. I really appreciate all the help from customer service department. I was pleasantly surprised. Thank you Chris
Frequently asked questions about Window City
How is Window City rated?
Window City has a 4.9 star rating with 610 reviews.
When is Window City open?
Window City is closed now. It will open at 8:00 a.m.