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Window City

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About this business

We first opened our doors in 1992 with a small 6000sqft unit, manufacturing vinyl windows. We are a 4th generation company in the window industry. Our company is a privately owned Canadian company, which operate a state-of-the-art windows and doors manufacturing facility totaling 400,000 sq. ft. in Vaughan, Ontario where we produce both our windows and doors. Window City is a window company that has one of the best warranties in the industry plus our dealers offer customer support and service that are unrivaled in the indust... read more

Location details

5690 Steeles Ave W, Woodbridge, ON, L4L 9T4, Canada

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Mon8:00 a.m. to 4:30 p.m.
Tue8:00 a.m. to 4:30 p.m.
Wed8:00 a.m. to 4:30 p.m.
Thu8:00 a.m. to 4:30 p.m.
Fri8:00 a.m. to 4:30 p.m.
Sat8:00 a.m. to 1:00 p.m.
4.9595 reviews
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Bob T.'s profile image
Bob T. 
on Birdeye

11 months ago

Thank you Chris for your help in getting me my parts, you were very helpful and very honest with your advice also very prompt with your service. again thanks. Bob Trudell. 

Business response:

Hi Bob! Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Chris provided you with excellent assistance in obtaining the parts you needed. Your kind words about his helpfulness, honesty, and prompt service are greatly appreciated. 

Linda K.'s profile image
Linda K. 
on Birdeye

11 months ago

Thank you Chris! You were very helpful and honest in your advice. You supplied us and showed us how to replace the weatherstripping for our patio door. We replaced a number of our windows at that time and have referred the company to friends that have used them as well. Chris was not there when we replaced our windows but he’s an excellent person to have on your staff especially for customer service. We hope that we don’t have any serious problems in the future but as long as Chris is there, we are confident that your win... read more

Business response:

Thank you for your fantastic review! We greatly appreciate your kind words and the trust you have placed in our team. Your satisfaction with our service and the referral to your friends means a lot to us. We'll make sure to pass on your appreciation to Chris. If you ever need further assistance, please don't hesitate to reach out. Thanks again! 

Bob P.'s profile image
Bob P. 
on Birdeye

2 years ago

My windows are over 10 years. They are in good condition. One window had a tilt lock  broken by accident this summer. I called customer service. Do not remember the name of gentlemen  I spoke to but he was very helpful and inviting saying that I can get the part if I came to the Window City today. He was   ready when I showed up an he did not charge me at all. Wonderful service thank you very much. Bob 

Business response:

Thank you so much for your kind words, Bob. We really appreciate you taking the time out to share your experience with us. Cheers, Window City 

Sherry D.'s profile image
Sherry D. 
on Birdeye

3 years ago

We contacted this company because we had a piece of broken window hardware and were directed here. upon hearing what the problem was, we were told to come and get the piece needed. Chris met us and was extremely helpful . He not only gave us the required hardware bur clearly explained how to install it. Thank you , Chris for providing excellent customer service 

Business response:

Hello Sherry Davidson, Thank you for taking out time to giving us a review. We are glad to know that you are happy with our products and services provided by Chris from our service department. As we strive to deliver the best customer service, feel free to reach us out at for any future concerns or queries. Best Regards, Nupur  

Milt L.'s profile image
Milt L. 
on Birdeye

3 years ago

I had a problem with an older window and got great help from Chris Dadswell at the service department. Will definitely use them again  

Business response:

Hi Milt, Thank you so much for the kind review. We are glad to hear that you are happy with the products and services completed by Chris in our service department. Please feel free to contact us any time at with any future questions and/or concerns. Best Regards, Stephanie 

Frequently asked questions about Window City

How is Window City rated?

Window City has a 4.9 star rating with 595 reviews. 

When is Window City open?

Window City is closed now. It will open tomorrow at 8:00 a.m.