50Floor

Name: 50Floor
Address: 3614 Green Park Cir, Charlotte, NC, 28217, US
Telephone: (704) 423-0018
Price range: $$
Rating: 4.8

4.8

★★

307 reviews

|Carpeting|Charlotte, NC 28217

3614 Green Park Cir, Charlotte, NC 28217

(704) 423-0018

https://50floor.com/

Home Services

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About

When you're purchasing new flooring for your kitchen, dining room, living room, bedrooms and any other areas in your home, you want to work with a company that will ensure the material works well for the function of the room, matches the aesthetic of the area and serves your family's purposes. Instead of trying to imagine which type of flooring would work well with your home, 50 Floor lets you see for yourself exactly how your dream floors will look. Plus, we are experts in all things high-quality flooring, so you can trust the advice and tips you will learn from our staff. 50 Floor offers a shop-at-home experience that lets you observe, touch and feel the various types of flooring options

4.8

★★

307 reviews

5★251

4★46

3★10

2★0

1★0

Reviews(11)

Google Reviews(296)

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Recommended

Lisa on BBB

★★

2 years ago

Professional and Punctual Everything was explained as we had a unique situation.

Alicia G on BBB

★★

2 years ago

I am in the Northern Virginia area and recently had 50 floor come out to replace carpet with the LVT floors in 2 of my bedrooms. They were extremely professional, on time and attended to every request/suggestion I made. They were prompt and efficient, cleaned up after the job was done. I had one slight issue with a small area, and they were prompt and no questions asked in getting there in a timely fashion and fixing the problem. I am very surprised with the reviews on this site, I had 100% awesome service and when I need additional flooring work done in my home, I will call them back again!

Business Response:

Hi ******, Reading your review made our day!Thank you for taking the time to leave us such a nice review.We are incredibly grateful that you took the time out to leave us a review. We look forward to working with you again, in the future. Regards, 50 Floor Customer Service Department

Richard & Annmarie on BBB

★★

2 years ago

We called to get an estimate on flooring. The salesman Jay was there within a week. He spent a lot of time showing us all the differant flooring they carry and explaining the differance. We made our choice and decided to go with vinyl. They were there in a couple of weeks. They called the day they were coming and gave us a time. They arrived as promised. They were a crew of three. We had three floors done. Thet moved all the furniture and was very careful. Thet finished off flooring with moulding. We were very pleased with entire job from Jay to the crew

Sharron M on BBB

★★

2 years ago

I was extremely happy with the quality of the work and the quality of the flooring. I was told they would call before they came over but no one did, glad I was home. I thought they were a little expensive but I never checked other companies, which I should have. The salesman who came to my house was great and helpful and I'm very happy with my floor.

b on BBB

★★

3 years ago

Had agreed experience

C E M. on BBB

★★

5 years ago

I used them twice and had a great experience both times. Very accommodating to my availability. Very happy with salesmen who really explained pricing and installation crews were wonderful. They knew where to replace my furniture better than I did. Thank you

Deb L. on BBB

★★

5 years ago

I am giving 5 STARS to 50Floor for how they did my flooring job and how they treated me as a customer. Here's why. I purchased from and had a sheet goods floor installed by them. The salesman was very nice and not hard-sell, which I appreciated. The installation department verified the appointment the day before and the crew arrived right on time. Drew and Miguel explained the process to me and how long it would take. Drew noticed that my quote had said 3 sheets of luan to even out the laundry room floor, but since that floor was concrete, the job could not be done that way. He refigured the job to add 5 more pieces of luan because all 8 needed to be put in the kitchen for a smooth end product, told me they would take up the existing tiles in the laundry room and put down product to even it, and recalculated the time and price. The job total came to $175 more than I was ltold by the salesman. I am redoing an entire house, so more money to be spent was an unhappy surprise. I called the installation department, I verified that the crew had explained everything correctly, and, after consultation with the General Manager, the installation department made things right. They did not charge me the extra $175; however they will be reimbursing the install team for the extra luan. Practicing this sort of business ethics will always cause me to give an excellent review and referral. ***

Yulanda P. on BBB

★★

6 years ago

Back in November I had a very bad experience with the Nashville location. We had contacted the Nashville office on several occasions for more than 2 months with no results in getting our situation resolved. I entered a complaint in January on the 50 Floor website and within 2 hours of entering the complaint Queenie R****** from the Atlanta office had contacted me regarding the situation. Ms. R****** took charge of the situation immediately! After listening to my problem, I sent pictures so she could see and better understand my complaint. She contacted the Nashville office and worked with them to get the issue resolved. She went above and beyond to get this situation resolved. To me, she is an Outstanding Performer in Customer Relationship Management. Because of her and her efforts, my husband and I are happy customers.

Business Response:

Dear Valued Customer, Thank you for taking the time to post a review on using 50 Floor and contracting with our company to complete your floor installation . We appreciate the compliment you provided on one of our customer service representatives, Ms. R******. Ms. R****** has on many occasions provided excellent service to customers and we feel very honored and proud to have Ms. R****** as a part of our customer service team. Thank you for choosing 50 Floor and we appreciate your business. Thank You, Angel M***** Customer Service Department 50 Floor ************

Jacquelyn M. on BBB

★★

6 years ago

Whe I bought my condo I knew I wanted new flooring. I heard the ad on the radio and thought I would contact them and see what I thought. Jared was my sales rep and he was extremely knowledgeable and helpful and got me every discount possible. I went with a beautiful laminate flooring which was scratch proof, fade proof and water proof as well. The installers did a great job and finished my living room and dining room in one day. I had not moved in yet so there was not much clean up except for some very light dust. I had a lot more when I had my windows replaced!!! In short, I was very pleased with their work and the price. We even had them do the elevator floors in our building after another company did a very poor job. I would not hesitate to use them again.

Business Response:

Dear Valued Customer, Thank you for your business and the time to post this kind compliment for 50 Floor. We pride ourselves on customer satisfaction from start to finish. Also, we will be sure to pass along this kind review to the sales representative Jared. Jared is beyond great and we feel privileged to have him as part of our work family. If in the future, should you require additional flooring work to be completed at the property, we would love the opportunity to work with you again. Also, please do not hesitate to contact 50 Floor should you have any questions or concerns so we can be of further assistance. Thank you again and welcome to the 50 Floor family. Kind Regards, Angel M***** Customer Service Department 50 Floor 678-***-****