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325 Kempton St, Spring Valley, CA, 91977, United States
Get directionsI worked there many years ago and went back to re apply. I was very impressed with the new and improved Mount Miguel building's. The landscape was gorgeous and well maintained. Staff was kind and helpful while I was getting ready for my interview. Very happy with this beautiful family home...
Business response:
Hi Amber! Thank you so much for taking the time to write this review. We're glad you're impressed with our renovations, we love them too. We're also glad that you feel right at home in our community-- like you never left!
We have lived in our Independent living apartment for 9 months- We moved here to downsize and simplify our lifestyle. Moving in ...you have choice of painting, decor, kitchen cabinets and flooring of carpet or hardwood..etc and compact washer and dryer.. Our apartment has a door opening to a full patio on the living room side and a smaller patio opposite the second bedroom-- allows for air flow through the apartment- Neighbors are friendly and very interesting couples.. Although we still eat in our apartment on patio overl... read more
Business response:
Hello! Thank you so much for taking the time to write such a positive review and post these great pictures!! It is always nice to hear that our residents are enjoying all that we have to offer. Thank you again!
My brother-in-law is currently a patient in the rehab portion of the facility. He is has not been showered or bathed in about 5 days. He is left sitting in a wheelchair all day and he has had back injuries. This causes all day pain. His bandage on his leg wound has not been changed in three days. My sister has tried to speak to the care staff and anyone who listens but nothing has improved. They did try to have him shower around 8pm one night but that is too late. Something needs to improve before his health deteriora... read more
Business response:
Hello. Thank you for taking the time to tell us your concerns. We pride ourselves in providing a healthy and safe environment for all of our residents. We are sorry to hear about your experience. We would like to take the conversation offline to hear more about your concerns. Please reach out to our Executive Director Rich Miller at RPmiller@covenantretirement.org
We have to work with many of these facilities on a regular basis and Mount Miguel is on a different level. It is clean, not overcrowded, and the staff is extremely friendly. Karen is our contact and has been fantastic if you ever have questions. It's really nice to see one of these rehabilitation facilities being run the right way.
Business response:
Thank you for the positive review! We're glad we made a great impression.
I am writing about the Skilled Nursing Facility--Independent Living may be different although I did have people living there ask me to wheel them up the ramp so they get in (it was too steep for them to do it themselves). I am giving them a two because a few of the staff were really nice and caring. Some of the food is okay but the strawberries were super sour and the applesauce smelled metallic. It usually is not in small pieces either so it is hard for them to eat it. I went almost everyday to find: * My mom in clothes tha... read more
Business response:
Hello. Thank you for taking the time to tell us your concerns. We pride ourselves in providing a healthy and safe environment for all of our residents. We are sorry to hear about your experience. We would like to take the conversation offline to hear more about your concerns. Please reach out to our Executive Director Rich Miller at RPMiller@covenantretirement.org.
This is safe and clean facility. If you want and great place for your love ones Mount Miguel Covenant Village Healthcare Center! Caring staff that go the extra mile for their customers. Not to mention faith based. Go check it out!!!
Business response:
Hi Deborah, Thank you for the kind words! We're happy to hear you enjoy our community. If there is anything more we can do to make your experience even better, please let us know. Thank you. Mount Miguel Covenant Village A Covenant Retirement Community
Faculty review: nice grounds, clean and secure. While staff were kind ( more staff always a A+) and need better training. My loved one fell on day 1! They failed to put an alarm on the wheelchair! With so much Alzheimer's affecting the senior population more "memory care" is also an area of approvement! Dietary needs an upgrade. Food is ok. However I believe they give way too many carbs for elderly. My loved one was started on Insulin due to high high sugars which was not something my loved one was on before and after when t... read more
Business response:
Hi Betty. Thank you for taking the time to review our community. We apologize for your experience and would like to discuss it further. We pride ourselves in providing exceptional customer service to all of our residents and guests. If you have any questions or if there is any way we can make your experience a more positive one, please email Executive Director Rich Miller directly at RPMiller@covenantretirement.org. Thank you. Mount Miguel Covenant Village A Covenant Retirement Community
Fancy new buildings and great if your loved one is healthy, but a terrible place for those suffering from dementia/Alzheimer's. The staff have no idea how to deal with normal memory impairment symptoms. They will ignore and neglect your loved one and/or treat your loved one like a bad child for having symptoms of their disease. Find a facility that specializes in memory care before you make the same mistake we did.
Business response:
Hi Karen. Thank you for taking the time to review our community. We are sorry to hear you were not happy with our memory care services. We strive to provide exceptional, compassionate care to everyone who lives at Mount Miguel Covenant Village. We would like to speak with you to learn more about your experience and what we can do to meet your expectations. You are welcome to contact our Executive Director Rich Miller at RPMiller@covenantretirement.org. Thank you.
Everything is wonderful at this facility UNTIL your loved one has issues or acts up Dementia). Then they get you out of there and there is no going back. That happened to my mother a few years ago. I tried talking to the staff, they were polite but absolutely would not work with me to get my mom back in there which is where she wanted to be. I will never go there or send a loved one there...it' fine if you don't develop mental issues.
Covenant Living at Mount Miguel has a 4 star rating with 89 reviews.
Covenant Living at Mount Miguel is open now. It is open 24/7.