Kerri-Juan Rubio on Facebook
3 years ago
01/11/2018, 12:23 PM
Update: So after the company had seen my complaint it was immediately taken care of. I not only heard back from Jenny the manager who was very understanding and helpful but I also heard from one of the head guys, Pete! They came and took care of my carpet and restretched the carpets at my continence. To me there are many aspects of running a business and they did the best thing they could have done, fixed the situation at hand! It’s greatly appreciated and I already told Jenny that I will come to see her when I need to replace my living room carpet. Thank you Giant Floor for helping fix our issues!
Don’t waste your hard earned money at Giant Carpets. I have heard numerous issues from lots of people and then I had to experience it myself. I had then put down rugs in my bedroom and my sons bedroom when we moved in less then 3 years ago. We spent good money on the carpets. Did not purchase the cheap stuff and we were told to keep the scotch guard on the carpets warranted we had to have the carpets professionally cleaned every 18months. I wasn’t so worried about that because honestly there are no shoes or food allowed in the rooms. Both room both need to be stretched. Both room are lifting in the middle of the room. I called the company and because I haven’t gotten the floors cleaned they won’t stretch the carpets. First off was never told that installation was only covered when I got my Carpets professionally cleaned. Secondly what does cleaning your rugs have to do with improper carpet installation. Through out my life I have had many carpets replaced and have NEVER had this issue and I even used he cheap empire carpet before. They give better guarantees not their cheap carpets. Then they thought that it was ok to calm me back and say well it normally cost $300 to do a stretch but we can do for $200. I’m sorry that’s ridiculous being that I spent a lot of money there. Things happen for reasons though cause we were going to have then do my basement, my living room and redo my stairs. Glad I saved my money! Thanks Giant Carpet for putting down another customer!!!!!