RC Willey Home Furnishings

Alex 

on BBB

4 years ago

I have trusted RC Willey for years and recommended them to friends and family. My recent experience has me feeling that my recommendations were not only bad but terrible. I have spent a lot of money with the company. A complete bedroom set that is flaked and lost the black color. This not only is a disappointment the product is terrible. I do not believe a bedroom set should lose the paint due to flakes. When I went into the store the response was the return time frame has passed. The second item that was unbelievable is the... read more

Trinity B 

on BBB

4 years ago

RC Willey salesman sold me a fridge- charging me an extra $100 for an icemaker, installation, and connection. All that was listed on the receipt. After waiting around at home- missing two full work days because they didn't show up during the prescheduled time slots- I still don't have an icemaker that works. Customer Service said it wasn't their problem- I need to call a plumber and then they hung up on me. The salesman promised one thing and I didn't get it. Wow. RC Willey must pay shitty, bc the caliber of their employees ... read more

Shawna Stewart 

on BBB

4 years ago

This is the worst experience I've ever had at RCWilley. I'm very disappointed. I've spent over $10,000 at your company in the past year and I was treated well by Rex L******* all the time. However, this time I went in to the So. Salt Lake store to look for a recliner and then two Speakers for my Living room. While the salesman tried to find me a recliner, your selection was just terrible and yesterday I purchased one at Lazy Boy in Draper. Then I went upstairs to work on the speakers. When I got off the escalator no one, eve... read more

Michele J 

on BBB

4 years ago

couch was supposed to be delivered today. could see them from my apartment window they just drove away. I called ,please deliver they said see you next week. I said another week? She said thats what I said. SO RUDLY! 

Terence K 

on BBB

4 years ago

I’ve never had so much trouble getting a piece of furniture before. Waited over 2 months to get a couch and then did not get what I ordered. I was supposed to get an ottoman with the chaise cushion and I did not get it. Now I’ll probably have to wait another 2 months to get that. I will not be buying anything from RC Willy again unless it is something that is in stock. 

Leonard F 

on BBB

4 years ago

Just bought a tv and the salesman was great but going to pick up the tv was horrible. Waited over an hour while I watched 6 people after me get what they bought and left. I was right about to return the tv I bought because the guys working in the warehouse were rude and not helpful. Right when I was on the phone to return and get a refund the warehouse working called my name after an hour. Then had to wait another 20 minutes for them to bring it out. Never again will I ship there. Never again. 

Mo Z 

on BBB

4 years ago

I ordered a bedroom and paid it in full in March 2021 and didn’t get it till mid July 2021 with scratches and gouges! All they have to offer to mediate is a voucher for 100$. Customer service won’t let me speak with manager stating that they don’t have anything else to offer or add! Next time I will put my money in different furniture store! 

Robert K 

on BBB

4 years ago

After spending over 11k with this company in a little over 4 months, one would think that they would have at least acknowledged you and your business and thanked you for choosing them over another business. But nothing! 

Herbert Z 

on BBB

4 years ago

I don’t think I will be back. We just moved into our new house and needed a kitchen table. The one I wanted wasn’t available till Aug 1 which I can understand. My second choice was in stock and I said great because we have no place to eat at the in our house. After we get the paperwork done the salesman said oh yeah we cannot deliver til July 28. Nothing can be done unless someone cancels. Well if I have to wait that long I should have went with my first choice. Salesman was nice but your customer service is nonexistent.