RC Willey Home Furnishings

Lucy C 

on BBB

4 years ago

Kim, the sales person lied to me about a chest of drawers I purchased. Told me it was in and scheduled for delivery and I had to find out from the delivery driver that she lied. Then she proceeded to minimize the lie and indicated again that it was scheduled for delivery. The 4 days before delivery she called and told me that RC Willey was not accepting deliveries from California or Arizona so who knows when or if I will ever get the chest of drawers I paid for. In addition, no where on the RC Willey website do they warn con... read more

Conner M. 

on BBB

4 years ago

AWFUL. Beware of salesman Alfonso S***** in the appliance department. Everything he says is a "misunderstanding" on your part, like you're an idiot. When he tells you he will give you 10% instead of 5% off because his manager is feeling generous, he is only going to give you 6%, but again that is a misunderstanding on your part because 10% really means 6% in greedy salesperson terms. We went into RC Willey to check out some appliances, despite every single experience we have had with them in the past (bad idea). We were actu... read more

Hung T 

on BBB

4 years ago

I experienced an awful service experience from the company. In August/2020, I purchased a dining set and bedroom set close to 4,100 dollars. Order number ********. After waiting about 5 weeks for delivery, the bedroom set came but with a defect on the bed due to the storage bins not closing properly. It still has not been corrected since the repair man said that they do not have the part for fixing. The worse part is to come since the company did not deliver the table from my dining set. I only received the chairs. After ano... read more

Ohad E. 

on BBB

4 years ago

Was purchased two top of the line dish washer in 2500$. As well adding the 5 years Warrenty. Few months after one have stopped working. Rv Willy didn’t want to come and repair as it is under manufacture Warrenty (manufacture doesn’t answer any calls for days). On purchase invoice noting mention about that. I pay full Warrenty price from day one not from a year after. Forward this info to my company legal team to send official letters. Be advice. Have been cliant for more the 12 years and purchase more then 100k with them. Bu... read more

Leo C 

on BBB

4 years ago

Decided to buy a table... took 20 minutes to get a salesperson just to type up. Salt Lake City showroom only had 1 out of 5 pieces in stock. Had to be ordered & shipped. Never once did the salesman mention an $79.00 delivery charge. This is outrageous. In most people’s opinion and eyes, it is deceitful, immoral, and illegal. This company should be ashamed. 

Shelcee S 

on BBB

4 years ago

Working with a great Salesman was not a problem. Josh was patient and kind as I made my decision about a special order sofa and chair. The problems came when the delivery showed up six weeks later. The sofa came with a broken frame. The chair with some crooked stitching. I was fine with the chair, but the sofa was a problem. The delivery guys told me that because of COVID, I didn’t have to sign for the delivery, and they would just report that it was broken and request a replacement. They said they could leave it with me so ... read more

Kasey L 

on BBB

4 years ago

RC Willey Claims Department refuses to put the customer first and takes the word of their technicians who are rushed and over worked and potentially could be afraid of losing their job; over the word of their customers. Their technicians failed to properly install a washing machine causing thousands of dollars worth of water damage to our new home. Their lack luster communication, lack of disregard for their customers and refusal to even answer their phone and have a conversation with a customer due to the desire to keep a p... read more

Theresa W 

on BBB

4 years ago

I bought several items at RC Willey since 2008 simply because it was close, large and nothing else was around at the time. Every single item large and small has been terribly made and seems old after having it for a couple months. I will make a list below of all I can remember. 1. Couch with chaise lounge - 2 pieces with different material for each piece - the chaise seat end broke after 2 months like I weigh 200 pounds. I was 120 pound female, why would the seat break? 2. Cal King Bed Frame - side connection into headboard ... read more

Martha G 

on BBB

4 years ago

With the circumstance of COVID-19 opted to select a dishwasher on-line & order by phone. Sales person Pearson was knowledgeable & assisted with the detail that his son would be doing the install. Apparently a 'contractor' for the purpose since the name of the business was different. On 08/12 we called the installer directly (# was given to us by salesman). He was to call us back, but no call rec'd. We called the store to see if we could get some answers. Ordered then waited approx 2 weeks...told delivery/installation was 'sc... read more