This profile has been claimed by the business owner or representative.
RC Willey Home Furnishings
- Furniture Stores
- Rocklin, CA
About this business
Location details
6636 Lonetree Blvd, Rocklin, CA, 95765, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I've bought thousands of dollars of merchandise from RC Willey over the years, so much so that I've no immediate need for any household items. I recently paid off my **** dollar credit payment on a high-end "Cafe'" range. I went to RC to buy a airfryer (it's the only thing I've needed to buy since the range) and use the credit of $80.88 that my original bill STATES will be available. "This order will earn a $80.88 rebate when complete." So, I called ***** at the corporate office who told me, "if you have the email with the r... read more
Business response:
****,If you go to the following link: ********************************************************************************************* under features, it clearly states that rebates are issued 2 times a year.
This place is the WORST with their delivery service and professionalism. They say they will be delivering on a certain day and they set one time up then they keep changing it several times that day then never show up. Then they can't reschedule for a couple days later. What the h*** is this? U can spend thousands of dollars with this place and they still treat you like c*** This will be the last time I order anything from them. Get ur guy's act together or hire new people who can do the job right.....
I purchased a new sofa and loveseat last June and paid for fabric protection. I contacted warranty about and issue with the two main cushions on couch and loveseat, they sent an inspector out to look and submit claim 6/23 . He said it would be taken care of by *********** or manufacture but no worries. I contacted *********** again on July 18 they said they have been busy and they were sorry and the new cushions covers were ordered. Today I called again and spoke with an agent named ****** who said it was reviewed and now ha... read more
Placed order during a sale. Order was successfully placed, confirmed via an email order conf, and my credit card charged, and the transaction had even posted. I soon come to find an email from their orders **** that my order had been cancelled due to a "discounting issue" and was offered a whopping, get this, $25 coupon to make up for it, if I'd like to call and place the order again.... mind you the sale was over so that insane $25 off coupon wouldn't even come close to the hundreds I was supposed to get off, not including ... read more
Business response:
Customer placed an order for an arcade machine online and a mattress adjustment code took $300 off it in error (electronics do not qualify for the Serta $300 off). Customer was informed that he did not qualify and that it was added in error (the code has since been fixed, it was live for an hour), and was given a full refund for what they spend. They were also informed that while we cannot give them the $300 mattress discount we can give him $25 off for the inconvenience. Customer was not interested in using that discount to... read more
Placed order during a sale. Order was successfully placed, confirmed via an email order conf, and my credit card charged, and the transaction had even posted. I soon come to find an email from their orders **** that my order had been cancelled due to a "discounting issue" and was offered a whopping, get this, $25 coupon to make up for it, if I'd like to call and place the order again.... mind you the sale was over so that insane $25 off coupon wouldn't even come close to the hundreds I was supposed to get off, not including ... read more
Business response:
Customer placed an order for an arcade machine online and a mattress adjustment code took $300 off it in error (electronics do not qualify for the Serta $300 off). Customer was informed that he did not qualify and that it was added in error (the code has since been fixed, it was live for an hour), and was given a full refund for what they spend. They were also informed that while we cannot give them the $300 mattress discount we can give him $25 off for the inconvenience. Customer was not interested in using that discount to... read more
Received a new appliance package and the fridge is missing some of the finish. I was told that it was cosmetic and not covered. Paid extra for extra warranty coverage and was still told that is not mechanical and I'll have to live with it. Misrepresented the warranty and delivered damaged goods.
Business response:
Customer is under the one year manufacturer warranty right now. Any issues with the appliance are covered through them. She did purchase the extended warranty, but those start after the manufacturer warranty expires which will be 12/29/22
Buyer beware RC Willey not honoring their contracts!A store cannot legally raise the price of an item once you have paid for it. If the store accepted a check, cash, or placed a charge on a customers credit card, this is considered a completed written contract, regardless of whether the item has been delivered or picked up and whether or not it is actually in the customers possession.I had paid invoices on items purchased and in my order history. All of a sudden my order history was wiped clean and called support. They said ... read more
Business response:
There was a web error that applied $900 worth of mattress discounts to the customers electronics items. The customer has been made aware multiple times that electronics do not qualify for the mattress discount and was offered a different discount for his items and he refused. Customer has been refunded for his orders. Our policies page states the following and the customer is aware of this:*We endeavor to accurately describe every product offered for sale; however, mistakes can sometimes be made. Any typographical, photograp... read more
On May 20th I was contacted by salesman that my dining room table set was in stock. I called for the scheduled delivery which was June 11th. In preparation I disposed of my current dining room set the 9th. On the 11th all that was delivered was the dining room chairs. I called my salesman and was informed the table was 3 weeks out. Now my family is left with out a dining room table. After this purchase I will be canceling my rc willey account.
My husband and I purchased a brand new washer and dryer from RC Willey and a few months ago our dryer caught on fire. At the time, the dryer was less than two years old. We had purchased the warranty so we immediately filed a claim. RC Willey started the process with a local company to get someone out here to check the dryer. That was about 4 months ago. The company has since replaced the part they said was faulty but I still have a worthless dryer that doesn't work! They said they attempted to call RC Willey and was hung up... read more
Business response:
Thank you for your review. We will pair with upper management to make sure that your issue gets resolved. Thank you for bringing this to our attention.
Frequently asked questions about RC Willey Home Furnishings
How is RC Willey Home Furnishings rated?
RC Willey Home Furnishings has a 4.6 star rating with 12,593 reviews.
When is RC Willey Home Furnishings open?
RC Willey Home Furnishings is open now. It will close at 9:00 p.m.