RC Willey Home Furnishings

Quinton J 

on BBB

5 years ago

The salesman left me under the impression or just assumed the mid reading course is finally paying off for me that the items I’ve PAID for was “in stock” and I could come by any time and pick them up myself if I decided not to wait the 12+ days it takes to deliver. I wasn’t informed once that my items are in the warehouse in slc while I stand at the Orem location. Are we the customer supposed to just know that it’s in another city an hour away? Wow, never again R.C. Willey.... 

Cody G 

on BBB

5 years ago

Staff is very unprofessional. I was told multiple times I would recieve a call from the head of the electronics department about my warranty. Then they told me I would have my computer back in 1 week tops. Then told me after 2 weeks that their tech guy hasnt even looked at it. Managers were no help. 

Matt 

on BBB

5 years ago

Electronic sales people were absolutely terrible. They knew nothing about the headphones on the floor, and literally couldn’t answer ANY of our questions. The lady that sold us our table was pushy and overbearing. The young man who sold us our microwave was indifferent. We only go to RC Wiley for the products and prices. As in most of Reno nowadays, their employees are entirely too californicated in their behavior. 

Scout O 

on BBB

5 years ago

Our shopping experiance with RC Willey was fantastic. Very knowledgeable sales staff. Purchasing was also very easy. Delivery was a nightmare. So bad that we'll never buy from RC Willey again. They texted an 8am-10am delivery window. I had a 1:00pm appointment so we were all set. At 8am I emptied our fridge and freezer so that we'd be ready for delivery. By 10:52 no delivery and no notification of a problem. I called to inquire and was told our fridge didn't arrive from Utah in time to make the morning truck and someone shou... read more

Robert D 

on BBB

5 years ago

A few months ago, I financed a refrigerator with RC Willey and was a month late on a $50 payment, a mistake I am willing to admit to. The next month, I paid off the remaining balance of over $1300. Despite this, I found out when trying to finance a $300 Xbox One that RC Willey suspended my card for six months, and will run another credit check after that period to reinstate it, which would further lower my credit score on top of their filing a late payment. Additionally, during the purchase of the Xbox One, the employee woul... read more

Joan R 

on BBB

6 years ago

The oven I purchased is nice however it is not Fair for them to charge me $69 extra dollars and call it an express delivery when I have to wait one week for the oven :( 

Steve M 

on BBB

6 years ago

Purchased 2 bedroom sets, living room furniture, large Champion safe, and 3 85” Sony tv’s. Leather sofa had many scuffs and gouges in the leather, 1 bed had scratches all over the footboard, the other bed had the wrong mattress supports (queen instead of king), they no clue how to open the safe so I had to call the manufacturer. Worst experience ever. 

Jeff M 

on BBB

6 years ago

Have always been very pleased with them. However my last visit was was not good. Had to return 2 items because of bad advice from an associate in the electronics department. Spent many hours trying to get my items to work. He didnt really listen to what I needed. Associate wasnt very knowledgeable in that department. 

Esmeralda D 

on BBB

6 years ago

Very rude and bad service at pay counter. They need more training! No eye contact and cold and noticed they treat others differently been a customer since they’ve open Rc Willy The sales people are nice!