RC Willey Home Furnishings

Jeffery G 

on BBB

3 years ago

I had purchased a relatively expensive sectional from the ********* location in ********* and paid for the delivery. On the day of the delivery it was delivered to my neighbors home, they brought the sectional into my neighbors home, set it up, and left. The online track widget informed me that the delivery was one stop away, so I had assumed that my neighbor had ordered something as well. After they were done loading it into my neighbors home, the delivery was marked as completed and they left. I was able to get into contac... read more

Tracy C 

on BBB

3 years ago

Went to the Steamboat location in search of flooring in the beginning of March. Had our home measured, found flooring we liked and placed the order on March 24th for install on April 25th having also picked out the baseboard to be included at install and paid for the order in full. Keeping in mind we purposely scheduled the install a MONTH OUT as we were in no rush and also wanted to make sure everything would be delivered/in stock with all of the supply chain issues happening. The Wednesday before our scheduled install, nea... read more

Bill S 

on BBB

3 years ago

Still scratching our head, 10 years ago we had carpet and pad installed by RC Willey ******** *****. 104 sq. yards of carpet.Now we get an estimate for new carpet same house same floor plan, and they come up with 127 sq yds of carpet, 2022 same house? We called and ask why so mush more carpet. They reworked the plan and now come up 119 sq yds. to us that's 15 yards of waste. and $646.65 extra. . 

Patricia D 

on BBB

3 years ago

Have carpet bought and installed through R.C.Willey in Meridian **. The carpet was installed contrary to the way the original measurer had decided best according the walking patterns. The carpet is bunching up in the middle of the room at this time. I have placed three calls to the specific installer whose name I was given when I actually went in the see what could be done. No return called was ever received. I placed a call to the sales associate who had given me the installer's name...with again no call received back. I pl... read more

Phil S 

on BBB

3 years ago

The salesman forgot to input my order. The store said they would give me a $200 credit because of this. They ended up charging me $400 more than they should. Took me hours to get this straightened out and I finally paid $2 more than my original invoice. 

Yadhira A 

on BBB

3 years ago

I got behind on my payments due to loosing my job during the pandemic now I'm getting all this court orders from rc Willey where it says they are gonna take my pay check try to make payment arrangements since I had no job for almost 2 years and didn't get unemployment so I try paying little by little but they didn't want the little payments and now I out ot 240 dollars that I owe them now is 340 plus 150 for paper work and **** dollars for the law office is crazy how I tried and they didn't even accept any little money and t... read more

Kenneth T 

on BBB

3 years ago

I recently purchased a leather recliner and couch combo at RC Willey. The couch showed up in working order because it doesn't have any moving parts, the recliner was another matter. Initially the recliner worked for about a week and a half despite what I assumed were small imperfections before the bottom dropped out of it. I turned it over to notice the legs had mud on them and were gouged. The bottom of the chair was tearing from the recliner. I notified RC Willey and they sent out another chair that I had to wait a week fo... read more

Vijay 

on BBB

3 years ago

I brought this product an year with an extended 2 year warranty which they person in **** sold me on? I humbly agreed.Exactly one year after the tread mill stops randomly and I call Extended Warranty they set up a technician to come look at it. The problem is simple "Tread mill stops in the middle of walking/running randomly but takes a little bit like after 1 minute 45 seconds stops and then after again resetting starting again stops after 2 minute 25 seconds".Technician arrives "What is the problem?" I relate the problem t... read more

Benjamin H 

on BBB

3 years ago

Our Frigidaire fridge was not cooling at all. We called up RC Willey because that was where it was purchased. We had a warranty that was still good on it. So they sent someone over to diagnose it a week later. They said the compressor was out. They said they would order a dye to see where it was leaking. We knew you were not going to be able to patch a compressor so we said no. Then they claimed to have attempted to order a new compressor but they said it is on back order when we were able to find OEM compressors to buy righ... read more