RC Willey Home Furnishings

Victoria B 

on BBB

3 years ago

Don't bother shopping there. My mom bought a chair from there, which came broken. They agreed to take it and give her a loaner while it's waiting for a part. Now on the her account they put that they're potentially going to charge her for the loaner in addition to the fact that she already paid off the broken one. There was zero communication from them about them doing this and now we believe they intend on charging her for the loaner and keeping her chair too. Her chair has been waiting for the part for three months. We tho... read more

D.P. 

on BBB

3 years ago

Myself and significant other have made several purchases through out the years and have been very happy but yesterday was a exception. I was helped by your sales person John *******who I told him I wanted a stove and had the model number which I gave him. He looked it up and said write it up. Also I found a microwave oven and had him write it up. He then told me and wrote down on my sales order that what I purchased would be delivered curbside/garage delivery and customer to place in house. I informed him i had a ground floo... read more

Nadine M 

on BBB

3 years ago

Rc Willey needs to make more frequent stops to Plumas Lake, CA and put the customer delivery needs first. This will probably be my last purchase with them. Having to wait 20 days for delivery is ridiculous. Hire more drivers or buy more delivery trucks. I could have bought from O******** or W*****r and received a furniture purchase a lot sooner. Also the sales price should have been better considering that I have been buying from RC Willey for over 10 years. 

Nekisa A 

on BBB

3 years ago

I had no clue what I was getting with this furniture store. Had I known I would’ve gone elsewhere. Our sales person was nice enough. After roughly a month I called to check the status of our order and they told me that they had notified me that it would take 60 days for our bed to be delivered. 90 days later the bed finally arrives in pieces and it’s the wrong bed. OK it’s not the end of the world I think to myself. But the customer service is beyond horrific and unprofessional. They notify me that they cannot do anything an... read more

Alex 

on BBB

3 years ago

I have trusted RC Willey for years and recommended them to friends and family. My recent experience has me feeling that my recommendations were not only bad but terrible. I have spent a lot of money with the company. A complete bedroom set that is flaked and lost the black color. This not only is a disappointment the product is terrible. I do not believe a bedroom set should lose the paint due to flakes. When I went into the store the response was the return time frame has passed. The second item that was unbelievable is the... read more

Trinity B 

on BBB

3 years ago

RC Willey salesman sold me a fridge- charging me an extra $100 for an icemaker, installation, and connection. All that was listed on the receipt. After waiting around at home- missing two full work days because they didn't show up during the prescheduled time slots- I still don't have an icemaker that works. Customer Service said it wasn't their problem- I need to call a plumber and then they hung up on me. The salesman promised one thing and I didn't get it. Wow. RC Willey must pay shitty, bc the caliber of their employees ... read more

Shawna Stewart 

on BBB

3 years ago

This is the worst experience I've ever had at RCWilley. I'm very disappointed. I've spent over $10,000 at your company in the past year and I was treated well by Rex L******* all the time. However, this time I went in to the So. Salt Lake store to look for a recliner and then two Speakers for my Living room. While the salesman tried to find me a recliner, your selection was just terrible and yesterday I purchased one at Lazy Boy in Draper. Then I went upstairs to work on the speakers. When I got off the escalator no one, eve... read more

Michele J 

on BBB

3 years ago

couch was supposed to be delivered today. could see them from my apartment window they just drove away. I called ,please deliver they said see you next week. I said another week? She said thats what I said. SO RUDLY! 

Terence K 

on BBB

3 years ago

I’ve never had so much trouble getting a piece of furniture before. Waited over 2 months to get a couch and then did not get what I ordered. I was supposed to get an ottoman with the chaise cushion and I did not get it. Now I’ll probably have to wait another 2 months to get that. I will not be buying anything from RC Willy again unless it is something that is in stock.