RC Willey Home Furnishings

Ted L 

on BBB

4 years ago

My niece, on my behalf, ordered a bedroom suit from R C Wiley in July to be delivered in late August. The delivery was for a home in Boise. The wrong suit was original delivered. Since then the bed and night stand were delivered at different times. The dresser has yet to be delivered and my niece said it may be delivered in March. I find this very unacceptable. I obviously still want the dresser since it matches the bed and night stand. I sent them a note asking if there would be a partial refund. I thought that would only b... read more

Jeffrey M 

on BBB

4 years ago

I furnished my home with all new appliances and paid extra for the 5 year extended warranty. When it came time for RC Willey to honor the warranty they couldn't honor it because they had no one that comes to my area. So now I have appliances that didn't work after having them 1 year and no one to repair them. If I had know that I would never had bought anything from the Reno RC Willey. I would have used a local store who would service these items for me and would have honored their word. Instead I'm being sent a refund pro r... read more

William J 

on BBB

4 years ago

Financing people at this rcwilley were mostly a disaster. It took 3 times longer to get the financing done than deciding on what we wanted to buy. Not the right people doing this no question. Probably will not go back 

Jory T 

on BBB

4 years ago

Three generations of our family have shopped at RC Willey, but the tradition stops here. They are extremely deceptive regarding their "warranties". Although they charge you for a 5 year warranty, it really is NOT for 5 years, it is only for 4 years. And more importantly, it doesn't kick in until after the manufacturer's warranty expires. In order to get your manufacturer to honor their warranty, you need to schedule an appointment with an authorized repair company; during the Holiday Season that takes about 2 weeks. Then the... read more

Atul N 

on BBB

4 years ago

Bought a bunch of furniture from the Carson City store, delivered to us in installments. We've had 2 deliveries to-date and both have been poor experiences. The 1st delivery team walked all over our new carpet with shoes as they didn't bring "booties". The 2nd crew did the exact same thing and ended up scratching the hardwood floor when placing a headboard in a bedroom. I filed a claim and the claim supervisor was downright insulting and dismissive, twisting my description of the issue to absolve themselves of any responsibi... read more

Geminni 

on BBB

4 years ago

It was my 1st time in an actual RC Willey store, as I typically shop online. The staging of beautiful pieces was great and the decor was inviting; however, the positive feedback ended there. I'm very big on customer service and if I don't feel valued as a customer I will not do business with the company. I hated the idea of having to work with a salesperson just to get a piece of paper to then walk it to a cashier. So I basically had to wait for assistance twice and stand in multiple lines just to make a purchase. I prefer t... read more

Kevin C 

on BBB

4 years ago

Called R.C. Willey to purchase a dryer, and arranged to have it delivered and installed for us. The delivery took months, and when we asked about what was going on, we were just vaguely told of 'delays'. We get it, things like this happen, though it would have been nice if they could have at least informed us with, "Hey, your dryer is going to be over 2 months late, sorry." the delivery crew finally arrives, and before we even get to see the dryer, they tell us that it got dented/scraped up during shipment, so they are going... read more

Lucy C 

on BBB

4 years ago

Kim, the sales person lied to me about a chest of drawers I purchased. Told me it was in and scheduled for delivery and I had to find out from the delivery driver that she lied. Then she proceeded to minimize the lie and indicated again that it was scheduled for delivery. The 4 days before delivery she called and told me that RC Willey was not accepting deliveries from California or Arizona so who knows when or if I will ever get the chest of drawers I paid for. In addition, no where on the RC Willey website do they warn con... read more

L 

on BBB

4 years ago

In house presentation and sales service was fantastic; attentive, understanding, honest. Delivery service was extremely poor; 5 hours late past latest time frame, no communication, left without confirming all was well.