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The Dump
- Retail
- Tempe, AZ
About this business
Location details
1345 West Elliott Road, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The first interaction with Neil was great. We didn't purchase that day. The Memorial sale we purchased a full living room set, Top grain leather to include Couch, Loveseat, Chair and small Ottoman. My wife went back the next day to purchase the large Ottoman and Neil, was busy, but he wrote down an incomplete stock number, didn't verify if it was in stock to make sure it would be delivered with the rest of our furniture. Seems He got the major purchase and didn't care to make sure customer service was the same or better. Nei... read more
We were there today and purchased a patio set. Everyone was friendly and very helpful. It was good doing business with them.
Total disaster. On 11/10/22 we purchased a King platform bed with storage drawers, down the middle was only one support beam. Within 2 weeks, the supports legs broke. Service tech showed up, told us we would continue to have this problem because of our laminated floors and the weight of our tempur-pedic memory foam mattress. Technician put the legs back in place and deemed the bed fixed. Two weeks later the support bar underneath the headboard snapped completely in two. Ruined. Customer service gave us 2 options, get an exac... read more
I have had good experiences with this company over the past few years until...I decided to upgrade my queen-sized adjustable bed and move the old one to the guest room with a new mattress for that bed. I explained this to the salesperson at the Dump and we talked about the existing adjustable which I purchased from them several years before. They asked me for a **** deposit which I put on a credit card. The delivery arrived as planned with the male driver and two male helpers. When I walked the driver through the plan, he in... read more
I have had good experiences with this company over the past few years until...I decided to upgrade my queen-sized adjustable bed and move the old one to the guest room with a new mattress for that bed. I explained this to the salesperson at the **** \ and we talked about the existing adjustable which I purchased from them several years before. They asked me for a **** deposit which I put on a credit card. The delivery arrived as planned with the male driver and two male helpers. When I walked the driver through the plan, he ... read more
Business response:
We regret that our customer is unhappy regarding the assessment of a restocking fee; however, our Terms and Conditions contract which was signed at the time of purchase is specific about merchandise that is refused and returned for any reason other than a defect in the product. Due to liability concerns, the delivery crew is prohibited from moving any preexisting furniture in the home- a fact that is known by all sales associates. Our customer writes that she discussed moving the older base into another room but she doesn't ... read more
Absolutely horrible experience with this company. An incompetent driver told me that he was on his way and would be arriving to my home within 15 minutes, only to be reached by a customer service agent 2 hours later to tell me that the driver couldn't find my address. The driver refused to allow me to meet them somewhere so that I could guide them to my address and the agent shared that they had the wrong spelling of my location although it had been verified 4x's, online, on the contract, via text and phone call. I should no... read more
Haynes Furniture/ The Dump is the worst. I spent ** for a sofa, and it changed color. The service contract I purchased will not cover it. I assume from reading the reviews after purchasing it, that they don't cover much at all. They deemed the discoloration to oil from my head. I am writing this review and if not resolved I will file suit in the appropriate jurisdiction.
Business response:
Our customer has accepted an adjustment to resolve his concern.
I purchased a sofa,loveseat and recliner chair from the Dump,I have a warranty till 2025,I filed a claim due to damage on the sofa,I sent in photos like they asked and I have not heard from anyone.The claim was filed 3-4 weeks ago,when I was told someone would contact me in 2-3 days. Seem like I am being totally ignored. Bad Business
Business response:
Our customer purchased an extended warranty protection plan with GBS/Protect-All which covers issues after expiration of the manufacturer's warranty in Dec.2021. We spoke with the GBS management team on the customer's behalf and were advised that the additional photos they had requested were received. It was determined that parts would be required to complete the restoration. Our customer was contacted today by a member to the management and the parts order process was explained to her.
I am very unhappy and disappointed with my recent experience at Haynes Furniture. I visited the *** ****** location in November 2021 to purchase a beautiful leather sofa and love seat. The sales woman was very helpful attentive and professional. While waiting for the delivery I purchased curtains and other decor so that the room would be ready for my new furniture.The furniture was delivered as promised but with several very visible flaws and defects in both pieces. The driver took pictures,sent them to the customer service ... read more
Frequently asked questions about The Dump
How is The Dump rated?
The Dump has a 4 star rating with 4,161 reviews.
When is The Dump open?
The Dump is closed now. It will open on Monday at 9:00 a.m.