Majic

Erik Z 

on BBB

4 years ago

Quite speechless over the fact that the Salesperson refused to uphold my scheduled appointment due to the fact that my wife would not be present. While I can somewhat understand their reasoning for this, due to having agreement between all parties about product design and selection, I made it very clear that my wife and I had researched the product and reached a decision on color, glass type, etc. After trying to persuade me to find an alternative time, I confirmed that I would not be interested in moving the project forward... read more

Marina M 

on BBB

4 years ago

If I could leave a negative 100,000,0000 plus I would! Beware, once you do business with this company, they will NEVER EVER stop calling you! I so regret doing business with this company, an overly priced product and a most annoying customer service! 

Jonathan P 

on BBB

4 years ago

Terrible company, had windows for 6+ months and the job is still not done! we had 2 large sliders, 2 casement windows, and one Awning window in our kitchen. I was told it would take about 8-10 weeks to install and of course it took closer to 17 weeks to install and I had to call multiple times to get updates even though they told me they would call me. finally got my windows! here is the issue. the wood molding is different around 1 of the windows when they told me they would match. the Awning window crank is in the same spo... read more

Amy B 

on BBB

4 years ago

Can you imagine WHAT KIND OF COMPANY HAS TO THREATEN THEIR CUSTOMERS TO SUE THEM IN ORDER TO KEEP THEIR BUSINESS!?!? We ordered windows from a salesman who came to our house on July 18th. We regretted it about a week later for design purposes but were told it was too late to cancel. I really am convinced it will ruin the look of our home. However that is not the biggest regret we have so far. It is almost 4 months later and we have nothing to show for it. First of all every timeline we were given was not honored. Every promi... read more

Cammy Q 

on BBB

4 years ago

I unfortunately had a bad experience with this company. Windows and door walls are to small for openings and now we are dealing with rain water pouring in down my walls and door walls. I called and spoke to the manager, 3 rain storms and 4 days later he sent out someone to caulk around my door walls. I honestly don't see how that is going to fix it. Another problem we are having is the door walls and windows do not slide properly. I have to fight with my 8ft door wall every night to properly secure the door. Windows and door... read more

George T. 

on BBB

5 years ago

We contacted Majic back in May 2020 to get some windows installed in our home. We where told July 2020 and that was fine. When July 2020 came no one contacted us or gave us a update. When we reached out to them they gave us a install in August 2020 once August 2020 came it was moved to September 2020. Now that we are in September we have been given 2 dates and neither has be upheld. We have been getting the run around about our window install. They gave use 4 different dates for a install but every time they are suppose to c... read more

T M 

on BBB

5 years ago

I had a very plain clothed person come walking up my driveway where my daughter and her friend were playing with the hose (both young teens). I heard the voice outside the window from in the house where I was working and went to see who that was. This man had khaki shorts and a grey t shirt on and was not dressed as one would assume a salesperson would. He said he didn't want to just walk into my back yard and was out giving free estimates. He then asked me how my patio was. I said, I'm not interested, not knowing who is or ... read more

Susan C 

on BBB

5 years ago

Ordered 3 doors on 8/28/19. The sales said it might be 2 or 3 months but if we put a deposit down that day he might be able to expedite the order. Well the doors were installed 12/31/19 and one was wrong. The sales person, Matt Staley, has forgot to order the self contained blinds in the family room door. The installer said it was an easy fix and should be fixed in 3 to 4 weeks. Well, it is now 5 months later and it is not corrected. This is after multiple calls to their customer service dept. and conversations with Matt. Th... read more

Jeff P 

on BBB

5 years ago

Majic Window continues to underwhelm and disappoint. We had a full house of windows installed in July 2019, which went well for the most part. However, we had ordered grids/mullions in four (4) of our street-facing windows, and upon initial installation these windows had the incorrect grid pattern. This was just the beginning of our ridiculous odyssey. Since initial installation, Majic has returned SIX (6!!!) times to attempt to install glass with the correct grid pattern: 10/3/19, 10/13/19, 11/26/19, 1/4/20, 2/10/20, 3/13/2... read more