Michaels Flooring Outlet

William F. 

on BBB

4 years ago

Disappointed. Salesman wrote down wrong floor for bathroom. Let them put kitchen floor down and got right bathroom floor ordered. Took several weeks to get in. Set up appointment, had my worker take up toilet, but they never showed up. They didn't even bother to call. They kept putting me off like everyone else's floor was more important than mine. Finally got floor in, but nothing to compensate for my worker or tenant. 

Howard M 

on BBB

4 years ago

Terrible service. Don’t use them for anything to do with hardwood. Poor quality and lousy subcontractor for refinishing. Their subcontract carpet installers were good after a bit of a rough start. I look at the reviews below and have to think it’s friends and family because of our experience. We wanted to go with another company we have used numerous times but they were too busy and couldn’t meet our schedule. Probably should have been a warning sign that Michael’s could. They were unorganized, have lied and have given us th... read more

Marie 

on BBB

8 years ago

Buyer beware: We bought 3 boxes of ******* flooring from them in mid-November - I didn't get a receipt in the store (it was emailed to me). When I saw the receipt, my hackles raised a bit because it does say something about no returns/refunds (I thought to myself that was probably only for opened boxes) ...... the amount we need was very close to being covered by 2 boxes - but with waste.... we wanted to be sure we had enough.... Well, now I have an entire box of extra tile. I called yesterday and spoke to someone (folks nev... read more