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National Design Mart
- Home Services
- Medina, OH
About this business
Location details
2255 Medina Rd, Medina, OH, 44256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very unhappy. Kitchen counter in granite does not match. whish I could show pictures but site will not upload. Been trying for months to get some satisfaction but owner will not call me back. Had three different people from their facility stop and view and they all said it was a poor job and we will try and make it right. However all I get is there is nothing we can do. The warranty they talk about is just a bunch of bull. Owner will not respond nor take responsibility. Please beware dealing with these people. My next move i... read more
Business response:
Hi Frank, we never want to see our customers dissatisfied and want to address your concern so we are sending you a private message to follow up.
I had two bathroom countertops installed March 23. Yes this complaint has been emails and lack of responsibility on national design mart since March 23. The cuts are incorrectly spaced for the sink faucets and the one piece was cut the wrong dimensions. Kim in sales was great and took time to help select a great piece. I had intended on doing two more bathrooms going with her however this poor experience of her manager JIm Dittmore and poor cutting on both pieces will never have me going back and I live in the neighborhood! ... read more
I really do not like being negative but I still cannot believe that No One has followed up with me for my quote for flooring. Measurements were taken Feb 15th. I have been in contact and even switched salespeople but still no quote 5 weeks later. You can bet I am not going to buy from here and I will spread the word.
Business response:
We aren’t sure how this happened! Can you PM us your info? Our Operations leader will be in touch ASAP!
I really wanted to like their service and goods but I have constantly left voicemails for status on furniture I purchased and I almost never get a call back. I purchased furniture on Feb 1st and it's now March 15th and no furniture. I was told it would arrive at the store on Wednesday, it's Thursday and the store is closed and I still don't have a call back despite calling twice today demanding a call back before they closed. They have the worst communication and worst customer service of any company I have dealt with lately... read more
Business response:
Thanks for messaging us on Facebook, Michael - can you message us your phone number so we can follow up ASAP?
So far, not pleased. Went in for a kitchen redesign and new cabinets. Brought in a complete measured layout of our current setup. The lady that was “helping” us and I use the term loosely, took the drawing, asked us which cabinets we liked and basically told us she’d call with an estimate. Never asked us a single question about what features we would like or accessories, or what changes to the layout we would like to see. Nothing. So not impressed. Not to mention we still haven’t heard back. I’ll update this review after I d... read more
Business response:
Hi Denise, we're sorry you didn't get our very best from the start, but we're committed to making it up to you. Please give our Operations Manager, Nick Howell, a call at 330.721.1914. Or, better yet, message us your phone number and he'll reach out to you!
Granite installed with huge gaps at the walls. Some of them they tried to caulk. Trying to get someone to come out and see about fixing the problems and getting nothing but a song and dance. Our kitchen remodel is on hold and isn't functional. Sales end was great, install and customer service to solve a problem is terrible. Save yourself the hassle and go somewhere else.
Business response:
Lisa, we're sorry to hear about your installation and customer service experience. We would like to reach out to talk about how we can make this right. Can you please private message us your contact info and some best times to get in touch?
I purchased a bathroom vanity top made from a quartz remnant and an undermount sink. Long story short, it was cut incorrectly. We called and left a message on our C.S.R. voicemail and to date have not heard from her to help us with our complaint. I know our purchase was just a few hundred dollars but I don't care if we spent $50, we should still be shown the same courtesy and consideration as someone who spent $5000. I am very upset with the customer service or lack thereof. Good customer service can do a lot and make up for... read more
Business response:
Every customer and project is important to us - we're sorry to hear that the experience we try and create isn't the one that you had with us. We are on the case! Can you please private message us your information and a few times that are best to contact you? We're committed to making this right.
We went in to start our kitchen remodel process and were met by a cabinet designer who was more interested in telling us what we wanted, than listening to us. When we asked for pricing he refused to give any context as to what the prices of what we were looking at were and in the end, the price was so expensive, we decided to go with custom cabinets for less than what national design mart wanted to charge. Their customer service in cabinets is horrible and I would advise people to go elsewhere. We are looking at using their ... read more
Inferior product installed and would not come back to fix. Horrible customer service.
Business response:
We are sorry you had this experience, it certainly doesn’t reflect our best. Our leadership would like to connect with you. Can you message us your phone number or email?
Frequently asked questions about National Design Mart
How is National Design Mart rated?
National Design Mart has a 4.1 star rating with 868 reviews.
When is National Design Mart open?
National Design Mart is closed now. It will open tomorrow at 9:00 a.m.