National Lutheran Communities & Services

waltero 

on Caring

9 years ago

I am a friend or relative of a current/past resident HORRIBLE. My relative with dementia went there for rehab and had no improvement. The rehab floor was very nice. Since she was not longer able to be home, we placed her in the nursing home unit in the dementia wing. It was a nightmare. The majority of the staff seem uninterested and patients were ignored by almost everyone. There was a C diff outbreak that went rampant before it was addressed by the state. Frequent falls, food sitting on trays for patients who could not fee... read more

svigilante 

on Caring

9 years ago

I am a friend or relative of a current/past resident This review is for the rehab facility at eh Village at Rockville. My aunt was a patient there for just under 2 weeks. There were lots of little things that added up to what I would consider to be poor care. But the biggest ones that stand out are as follows: My aunt had an injury on her shin while on a wheelchair. I showed it to the nurse. She looked at it and did not react in any way. I asked her if she could dress it. She came back with a bandaid and just literally slapp... read more

Hgm 

on Caring

10 years ago

I am a friend or relative of resident We have had a terrible experience at the rehab facility for my mother. The communication is non existent with our family and the care is average at best. My mother has cognitive impairments from brain surgery and they are totally not engaged with providing appropriate care. The team members including the attending physician and social worker take over a week to return phone calls. Totally unacceptable. 

OBXBeachDog 

on Caring

13 years ago

I am a friend or relative of a resident The overall look and feel of this ageing facility isn't bad when you walk in the front door. Very nice as a matter of fact BUT when you walk down the halls into the rooms they are very old and dated. I must be up front"¦they are in the mist of remodeling the enter building and the floor top floor that has been completed is wonderful. So why the bad rating"¦the staff and care my father received was downright horrible!!! Some of the staff (a very small number) are well educated nurses, B... read more