RC Willey Home Furnishings

Meg A 

on BBB

3 months ago

Dishonest to the core. Selling GE Refrigerators without disclosing that they are not GE. ******* to a **************** They say you have to use ** warranty but you can't get ahold of **. Their system is down. You can't make an appt on line. You have to hold for 45 minutes and you may not get anyone. They have no service. **************** is a joke. Don't buy ** and don't buy from RC Willey 

Linda D 

on BBB

4 months ago

Bought washer/dryer. Paid for delivery and installation. Incompetent deliver drivers dropped it in my hallway and left it. Refused to hook it up. I PAID for this service. Management did not even offer a refund or solution. 70 years old. Spent close to $2700. DoNOT buy from R C Willey unless you want to be cheated 

Raechell G 

on BBB

4 months ago

Poor quality furniture, will do anything not to honor warranty. 

Marissa C 

on BBB

5 months ago

Have shopped here previously and had a good experience. **************** from the front door, to the sales floor, to the register was 0/10. 

Pam L. 

on BBB

5 months ago

We ordered a dryer in Oct it came and did not work delivery tech said there where none left in warehouse. After supervisor next day said there was 2 in warehouse and changed our order we told them we wanted a different dryer she changed order again and didn't check the 12 months no interest. I got a late payment notice looked at it and noticed an interest charge. I went on line and made a payment. I have never had a late payment in over 5 years. I called and asked them to look into it she said all supervisors where in a meet... read more

Lizbeth B 

on BBB

5 months ago

We purchased a couch from R.C. Willey last April and a few months later the seats began sinking in. We called RC Willey to have them come out and look at it/replace the defective couch. The service tech came out to look at and said it was in fact defective and they would be ordering the replacement seats for us. We then got a phone call from customer service saying the parts would not be available until February comes and goes and we call them to ask what was up with the couch parts. They then said yeah more like April. (Min... read more

Dawn W 

on BBB

7 months ago

I had purchased below which arrived damaged. Reaching out to RC Willey I was instructed to work with the vendor directly to request replacement parts. During my next move the cabinet collapsed. Extremely poor quality and service.Adept Storage Craftsman Oak Storage Cabinet ADEPT STORAGE CABINET OAK 422474/ADPT_CBNT SKU : 111......47 

Tony F 

on BBB

7 months ago

Wow, what a terrible purchase/customer experience at ********************** today. It began when I purchased a product on-line at what seemed like a good deal. The product arrived (eventually!) and, alas, it was the wrong item. It was, in fact, the version/model beneath the one I ordered. I ordered the Wiim Amp Pro. They sent me the Wiim Amp. It's like ordering the 6 cylinder motor on a new car and the dealership delivering you the 4 cylinder motor and then telling you "well they look the same"...which is what they basically... read more

Kelly J 

on BBB

8 months ago

If I could leave less than one star for the *** location and warranty department I would. I purchased both a dishwasher and a range on the same day and was emailed invoices of both. Both stating that I had extended warranties. They are lying and saying I do not after the dishwasher they sold me after 14 months burned a hole through the metal of the dishwaher and could have burned down my house. Such awful customer service and I will never purchase from them again. Do not purchase from here and DO NOT use their extended warra... read more