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RC Willey Home Furnishings
- Furniture Stores
- Meridian, ID
About this business
Location details
3301 E Lanark, Meridian, ID, 83642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Buying a mattress from RC Willey has been one of the biggest mistakes Ive ever made as a customer. I started with a Tempur-Pedic medium queen, and within days it sagged so badly that my back pain became unbearable. It felt cheap, flimsy, and nothing like the premium product they claim to sell. When I tried to fix the problem through their so-called comfort exchange, I ended up with an Aireloom extra firm that was somehow even worse. Its lumpy, uneven, and so uncomfortable that I wake up feeling worse than when I went to bed.... read more
Business response:
Hi Nazin! I apologize for the inconvenience and frustration you have experienced. Mattresses are items that aren't returnable, but we do recognize that not every mattress will work for every person and that is why we offer our comfort exchange. It is a one-time courtesy, but if you are having issues with the new mattress you selected, you can try calling our ********* store at ************ to speak with your salesperson to see if they can make any exceptions for you. I cannot guarantee that they will be able to do so, but th... read more
Husband and I got our carpet on a deferred interest plan. **************** admitted that the reason there is interest on our account is due to the agent not putting in the expiration date. Now they wont waive all the interest that we shouldnt even have in the first place. I do not recommend them at all at this point.
Business response:
Hi ******** I apologize for the inconvenience and frustration you have experienced. We appreciate your feedback. You will need to call our billing department at ************ for assistance with your account. They are open from 7 am to 8 pm MT Monday through Saturday.
Dishonest to the core. Selling GE Refrigerators without disclosing that they are not GE. ******* to a **************** They say you have to use ** warranty but you can't get ahold of **. Their system is down. You can't make an appt on line. You have to hold for 45 minutes and you may not get anyone. They have no service. **************** is a joke. Don't buy ** and don't buy from RC Willey
Business response:
Hi ********! The fridge you purchased is under **'s first year warranty. RC Willey does not repair appliances and so you have to work with ** directly for service. You can do that either by calling them or submitting a service request online. The number you have been provided multiple times in your other reviews is accurate and does connect to GE. We have tested it to confirm. That number again is ************. The website to submit online service request is also working as normal, that has also been tested. You can find tha... read more
Bought washer/dryer. Paid for delivery and installation. Incompetent deliver drivers dropped it in my hallway and left it. Refused to hook it up. I PAID for this service. Management did not even offer a refund or solution. 70 years old. Spent close to $2700. DoNOT buy from R C Willey unless you want to be cheated
Business response:
Hi *****! I apologize for the inconvenience you experienced. Our drivers were unable to install your washer and dryer due to your home not having accessible plugs or drainage for the appliances. The pictures they took of your delivery do show the washer and dryer put in place, not left in your hallway. Our drivers can only do basic set up and everything needs to be accessible for them to complete the set up. Please call our Reno store at ************ if you need any other assistance.
Poor quality furniture, will do anything not to honor warranty.
Business response:
Hello ********, we apologize you did not have the best experience with us.Would you be willing to E-Mail us at ******************************************* with your Account number, Phone number, or Order number alongside a brief explanation of what happened, so we can look into your issue further?Thank you.
Have shopped here previously and had a good experience. **************** from the front door, to the sales floor, to the register was 0/10.
Business response:
Hi *******! I apologize for the inconvenience you have experienced. Please call our customer service at ************ if you need any assistance.
We ordered a dryer in Oct it came and did not work delivery tech said there where none left in warehouse. After supervisor next day said there was 2 in warehouse and changed our order we told them we wanted a different dryer she changed order again and didn't check the 12 months no interest. I got a late payment notice looked at it and noticed an interest charge. I went on line and made a payment. I have never had a late payment in over 5 years. I called and asked them to look into it she said all supervisors where in a meet... read more
Business response:
Hello ***, We apologize for the inconvenience with your order. We would recommend reaching out to our billing office so they can take a look at your account and see if there are any options available for your order. You may reach our billing office at,************** Monday-Saturday 7AM - 8PM MST Thank you.
We purchased a couch from R.C. Willey last April and a few months later the seats began sinking in. We called RC Willey to have them come out and look at it/replace the defective couch. The service tech came out to look at and said it was in fact defective and they would be ordering the replacement seats for us. We then got a phone call from customer service saying the parts would not be available until February comes and goes and we call them to ask what was up with the couch parts. They then said yeah more like April. (Min... read more
Business response:
Hi *******! I apologize for the inconvenience and frustration you have experienced. Our technicians help facilitate the manufacturer's warranty and the warranty is for repairs, not replacement. The technician notes are submitted to the manufacturer who then determines what needs to be done to repair your furniture and they authorized to repair your furniture. The manufacturer has determined that your furniture can be repaired with the replacement parts. We just need to bring the items into our shop for repairs because they c... read more
I had purchased below which arrived damaged. Reaching out to RC Willey I was instructed to work with the vendor directly to request replacement parts. During my next move the cabinet collapsed. Extremely poor quality and service.Adept Storage Craftsman Oak Storage Cabinet ADEPT STORAGE CABINET OAK 422474/ADPT_CBNT SKU : 111......47
Business response:
Hi ****! The cabinet you are referring to is one that you purchased in January 2022. As we informed you in the emails you sent, RC Willey is not responsible for damage caused during a move. That is the responsibility of the movers. Since the cabinet only had a one-year warranty, there is, unfortunately, nothing we can do for you.
Frequently asked questions about RC Willey Home Furnishings
How is RC Willey Home Furnishings rated?
RC Willey Home Furnishings has a 4.6 star rating with 13,814 reviews.
When is RC Willey Home Furnishings open?
RC Willey Home Furnishings is open now. It will close at 9:00 p.m.