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RC Willey Home Furnishings
- Furniture Stores
- Meridian, ID
About this business
Location details
3301 E Lanark, Meridian, ID, 83642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
So I bought a new dishwasher and I bought the extended warranty, including parts. Not even a year after purchasing the dishwasher I had to file a claim And of course they dont cover that part along with many other parts when I was talking to the salesman of course hes telling me something completely different. Dont trust what the floor staff tell you. They cant be trusted.
Business response:
Hi Laef! I apologize for the inconvenience you have experienced. Our extended warranties mirror the manufacturer warranties and, unfortunately, the manufacturers do not cover dishwasher racks. The manufacturers consider those cosmetic. I would recommend calling our extended warranty department at ************ if you would like more information on what is and is not covered by your extended warranty.
Getting an extended warranty doesnt mean anything to rc. Try getting things fixed is a joke. Been without our tv since superbowl day. Dont talk to ***** about the warranty. He will blow smoke up just to get you off the phone. Calling about it is just delaying what we need done. Its been two weeks 2-26-2023. Havent heard anything pertaining to get the problem fixed. So think twice about getting things taken care of. As I have read from other reviews. They want the money and not the customers appreciation for their business. B... read more
Business response:
Hi *****! I apologize for the inconvenience you have experienced. Our extended warranty team is working on the claim that was submitted for your TV. You will need to call them at ************ for any updates they have.
We purchased a dishwasher and a package called install. However, we didnt realize that the install meant additional hardware for installing the dishwasher. It was not clear so when the dishwasher arrived, they dumped it in the front of our house and we had to get it in place and install it ourselves, they did not take away the old dishwasher, it is still sitting in ********** with us, trying to figure out what to do with it. Weve had the new dishwasher, a Bosch, for three months now, and it stopped working. It gave us an err... read more
Business response:
Thank you for the review and feedback on this. We apologize you have had a negative and inconvenient experience with us. With products like Dishwashers they require a separate type of installation that costs an additional fee that has a certified team come out and install the Appliance for you. In regard to the error code, unfortunately that will have to be fixed by the Manufacturer while it is still within their Warranty and we are not equipped to do Appliance repairs at this time.
Just awful.I ordered a dishwasher and the installation service. After a week, all they would tell me is "A third party has the unit" and that I should call them. Calling the 3rd party "Certified Installers", or something, just lead me thorough hassle after ******. When they finally showed up to deliver and install the unit, two weeks later, they sniveled that there "was mold" they would have to charge me another $150 for extra pipes.The "mold" (which was really just some dog hair) was cleaned with a paper towel, but they sti... read more
Business response:
Thank you for the review and feedback with this. We apologize for the inconvenience and for the negative experience you have had with us, we understand how frustrating it can be to be rescheduled a week or longer later than intended due to small or seemingly irrelevant issues that are cited. What we advise doing is to work with your Sales-rep ***** on this as he can possibly help get a different installer or help get you scheduled with the installer sooner.
I have purchased several items Large items from this store however this was horrible and the time before I had called on a dent on my fridge and know one ever called back I called 3 times. This time I ordered a Dishwasher with curbside delivery, never heard from anyone I called day of delivery and was told that I would have to pick it up at the store, I have a printed email saying delivery date, so I said okay, can my husband pick it up YES they said he took the invoice and order with him, we live about 1 hour away once gett... read more
Business response:
Hi ******! I apologize for the inconvenience you have experienced. Our records do show that your order was set up for pick up. They also show that your card has been refunded and so you should see that reflecting soon, although it can take a refund between 5-7 business days to reflect, it just depends on your bank. If you need further assistance, please call our online help desk at ************, option 1.
Horrible ***************** will not purchase or finance with them again. In speaking with a Supervisor they were unclear of how to read my statement. Placed on hold multiple times. They also did not follow their own policy in bringing it to their attention. Also refused refunding one time late fee that is stated in their policy.
Business response:
Hi ***! I apologize for the inconvenience you have experienced with our customer service. We will pass this information along for internal review. Please call our billing department at ************ for any further assistance with your account.
No stars but the on line lady ****** was the only professional truthful person I have dealt with at RC Willey she gets that star..That said there vary low level/skilled unprofessional service delivery drivers are crocks and liers tried to tell us we had no gas shut off value behind my dryer They could not do the set up mind you I paid $150 for them to do this because there was no shut off value I had a separate company come 8ut to install a shut off value and there was a shut off value .so they they send out they same 2 stog... read more
Business response:
Hi ******! I apologize for the inconvenience you have experienced. Please email us at ******************************************* with your order number, phone number, or account number so we can look into this for you.
The company is absolutely horrible and I encourage people not to buy from here at all. My husband and I bought a couch and from the time they delivered the couch it has been broken. I been calling every month and was told the item is being ordered and the couch would be picked up. After 5 months of waiting, the couch was scheduled to be picked up on a Wednesday from 1:30-3:30 I took off work and waited, i called around 3:25 pm and was told oh sorry there was a mix up and no one was coming. If I had not called, i don't think ... read more
Business response:
**********! I apologize for the inconvenience you have experienced with your sectional. The manufacturer's warranty on your sectional is for repairs and the notes our technicians take are all submitted to them. The manufacturer determined that repairs could be made and so our ********** service department proceeded to order the necessary parts to complete that repair. Since the manufacturer is located overseas, it does take time for us to receive the parts. I apologize for the delay in getting this repaired for you, but once... read more
Bought a lot of items nearly 20k from Rcwilly to furnish our whole house. We bought a sectional couch that has turned blueish. With the rest being grey. Just recently they gave a refund for the blueish couch as they cannot get these parts in. We cannot find this love seat anywhere. Weve put this ticket claim in 2 years ago. Ive called in multiple times throughout these 2 years to get it fixed. Always told were waiting on the parts. I also have dinning room chairs on that same ticket again rc ***** recently said they no longe... read more
Business response:
Thank you for the review and feedback, we apologize for the inconvenience and the negative experience you have had with us, we are glad to hear you are getting an allowance for the Couch. with the other pieces you are having trouble with it is highly encouraged that you keep working with the store location you got the items from as they will have the best available options as far as a resolution goes.
Frequently asked questions about RC Willey Home Furnishings
How is RC Willey Home Furnishings rated?
RC Willey Home Furnishings has a 4.6 star rating with 13,814 reviews.
When is RC Willey Home Furnishings open?
RC Willey Home Furnishings is open now. It will close at 9:00 p.m.