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RC Willey Home Furnishings
- Furniture Stores
- Meridian, ID
About this business
Location details
3301 E Lanark, Meridian, ID, 83642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Wow, what a terrible purchase/customer experience at ********************** today. It began when I purchased a product on-line at what seemed like a good deal. The product arrived (eventually!) and, alas, it was the wrong item. It was, in fact, the version/model beneath the one I ordered. I ordered the Wiim Amp Pro. They sent me the Wiim Amp. It's like ordering the 6 cylinder motor on a new car and the dealership delivering you the 4 cylinder motor and then telling you "well they look the same"...which is what they basically... read more
Business response:
Hi ****! I apologize for the inconvenience and frustration you have experienced. We looked into this and it does look like we have the item listed as the Pro on our website when it is not the Pro model. We have passed this information along to our web developers so they can address this. Our records do show that your order has been returned and refunded. Please call our online help desk at ************, option 1 if you need further assistance.
If I could leave less than one star for the *** location and warranty department I would. I purchased both a dishwasher and a range on the same day and was emailed invoices of both. Both stating that I had extended warranties. They are lying and saying I do not after the dishwasher they sold me after 14 months burned a hole through the metal of the dishwaher and could have burned down my house. Such awful customer service and I will never purchase from them again. Do not purchase from here and DO NOT use their extended warra... read more
Business response:
*****, we have responded to your email as well as your review on Yelp. Unfortunately, due to your desire to escalate this above normal customer service procedures we can only encourage you to proceed as you were directed via email.
wow! what a way to drop the ball!!placed an order online mid December for a bluetooth speaker. After over a week of the order not moving according to the online order status, I called customer service and was informed that the order was going to get cancelled because they didn't know when they were going to have it in stock. So, after this situation ruining our Christmas gift fornsomeone, we placed a new order for a similar item right after Christmas. guess what? today, January the 8th the online order was still showing as s... read more
Business response:
I apologize for the inconvenience and frustration you have experienced. We appreciate your feedback on this situation. Our stores are not able to ship orders, so items found only in store are pick up only. Our warehouses are the ones that would be able to provide shipping, but that would not be possible when they do not have an item in stock. Please call our online help desk at ************, option 1 if you need further assistance with any online orders.
I had purchased a table from them back in 9/95/24 and I had paid full price. My table was delivered to me about a week later. The table top was marble and it had come with chips and cracks. Two of the chairs that were delivered were also damaged. I called the sales *** and he stated he was going to order another 2 chairs and a new table top. Another 2 weeks later comes that chairs and the third table as also delivered that was cracked. Meanwhile I was out of state and had to hire someone to come and meet ** ***** for the del... read more
Business response:
HI ********! I apologize for the inconvenience and frustration you have experienced. We have tried working with you on exchanging your items and we determined that it is not cost effective to pay for repairs on your table. We have a return written for your dining set. You will need to call our California customer service at ************ to arrange the pickup. Once the items have been picked up and the return is invoiced in our system, we will provide you with a full refund.
I was racially discriminated by RC Willey and its employees at the **********. I made an online purchase for a television. After speaking to someone in corporate I was instructed to go to its DC to retrieve my item. Upon getting to the ** I called the number listed on the door gave my order number and was told they will be right with me. It was 3 other customers before me trying to retrieve their merchandise. I witnessed the other customers getting their merchandise relatively fast with no issues. The other customers barely ... read more
Business response:
We apologize, but we are unable to assist you through this channel. Please continue to work with the individuals or department you are currently working with if further assistance is required.
This year, we bought a couch and a fabric protection plan from them. We picked a couch we loved, had it customized, and waited eagerly for it. They called to say it was ready and would be delivered by the end of the week. I moved our old couch out the night before, but guess what? No delivery. The salesperson screwed up the schedule, delaying the delivery by almost a week. We were left without a couch in our small condo.After raising h*** at the store, the manager refunded us $250. That was the only decent part of this ordea... read more
Business response:
Hi *****! I apologize for the inconvenience and frustration you have experienced. You will need to call our Meridian store at ************ to speak with your salesperson or customer service if any other assistance is needed.
RC WIlley ripped us off by selling a defective mattress. Several years ago, I bought a ******* Medium Mattress Beautyrest Silver CA King at my ** *****, **** store. We paid $1,399, (they threw in the sheets, which are low quality and uncomfortable) the salesman told us, as we laid on the sample for about 15 seconds, that this medium 'high-quality mattress' was one of the best brands for back pain and should easily support my husband who's 6'3", 250 lbs, a former pro-football player who suffers from chronic neck, knee and bac... read more
Business response:
Hi Amy! I apologize for the frustration you have experienced. Our records show that you purchased the mattress as is, and all as is mattresses do not have any warranty. The salespeople are very clear on that when selling as is mattresses. I apologize, but there is nothing we can do for you.
Will never purchase another item from RC Willey. They lost my purchases "in shipping." After I called and began questioning them, they delivered items, but two of the seven arrived damaged. The deliveries were also five weeks late. Different departments gave me conflicting stories.Very disappointed!
Business response:
Hi *****! I apologize for the inconvenience and frustration you have experienced. Please email us at ******************************************* with your order number, phone number, or account number so we can look into this for you.
First of all I want to say I did not want to write this review as we have bought all our appliances and some furniture through RC Willey in ********, ID. We bought an ** refrigerator in 10/2018 with full 5 yr warranty and financed through them as well. The compressor on the fridge went out in August. I called and they said I was outside of the warranty although mentioned if I had financed it, it would have extended it one year (which I did) to cover it. After telling them I did finance then they claimed that is a new policy.... read more
Business response:
Hi ****! I apologize for the inconvenience and frustration you have experienced. To clarify a few things, Blue Rewards did not exist in 2018, so unfortunately, extended warranty extensions also did not exist. We unfortunately cannot do anything regarding damage from years ago, but we can assist you with anything from the most recent delivery. You will just need to call our Meridian store at ************ to get a claim submitted. I apologize that the store did not have any handouts about Blue Rewards on hand, but all of the i... read more
Frequently asked questions about RC Willey Home Furnishings
How is RC Willey Home Furnishings rated?
RC Willey Home Furnishings has a 4.6 star rating with 13,814 reviews.
When is RC Willey Home Furnishings open?
RC Willey Home Furnishings is open now. It will close at 9:00 p.m.