RC Willey Home Furnishings

Andrew O 

on BBB

a year ago

Bought 3 sets of washers/dryers for a new home and put them on a zero interest finance plan. Did not get any statements in the mail so after 2 months I called and was told I was already delinquent, had been removed from the zero interest plan, and had accrued over $350 in interest. I was told by the service rep "this has been happening a lot, you better pay off the account as soon as possible". Fortunately I have funds to cover and paid off the account but seems very unprofessional and frankly is dirty business. 

Elizabeth T 

on BBB

a year ago

Horrible customer service for broken furniture. We spent $9000 on a leather couch that broke within a year (not due to customer use). ********************** was made aware of issue November ************************************************************************************************* February 2024 with paying for the service fee to have my couch repaired. Now May 2024, I continue to wait, with no contact from RC Willey, on the part and repair of my couch. When I call customer service regarding this issue, the tell me that... read more

Saad A 

on BBB

a year ago

I have dealt with this company. Their approach is nice. In the beginning, to attract you to them, more than three huge items were purchased, and the expenses of all purchases were paid. There was a delay during the payment processes on my part, but I completed all the installments, but because of the delay of one month, they destroyed all my card points, unfortunately. The style of dealing at the beginning is different from the end, so my advice is do not get involved in buying from them because you will regret this one day,... read more

Rex B 

on BBB

a year ago

Paid cash for new refrigerator and rearranged plans to accommodate delivery schedule only to learn the delivery date had been slipped twice without letting us know or asking if that would work. 

Autumn I 

on BBB

a year ago

I have had numerous deliveries of broken furniture each time needing to take time off of work and losing pay to be home. The delivery team is mostly awful with the exception of maybe a couple guys. The first trip they brought out my couch where it didn't align and the chairs with usb ports that didn't work, then the replacement couch still was defective x2 more times, the times they brought out replacement chairs they all had problems from being dropped, ripped fabric, making awful noise when raising it up, greased stain fro... read more

Kendall S. 

on BBB

a year ago

I am done with this company. Everything I bought there has been overpriced garbage.The solid wood kitchen table I bought turned out to be particle board with a thin cover of veneer and the table started to fall apart a couple months after I got it home. A glass cabinet came with warped glass. Clothes Dryer burned up a few weeks after it was delivered. They sent me the wrong couch.I purchased what I was told was hardwood planks for my kitchen floor. In less then one year the floor is warping and coming up. The floor turned ou... read more

Dwain D 

on BBB

a year ago

We wanted a tv stand for my sisters new business she is opening tomorrow . We asked for the floor model because of the urgency of the whole situation. They said since there is one left at another location across town we would have to go get that one . We ventured across town to pick up the unit and when we got to her business to assemble the unit it was damaged ! We took it back the next day to the original RC ******* that we went to and told them our situation and our sales man ***** said that they still wont part with the ... read more

Carrie B 

on BBB

a year ago

I purchased a kitchenaide suite for my 2020 kitchen remodel along with the extended warranties on all appliances. On 9/12/22 Ninelives appliance replaced many parts on my brand new fridge after many parts failed to work. I noticed a gray sticky substance on the floor and had informed ******** the technician at that time but I had cleaned it up not associating it with the fridge failure. In October 2023, I noticed the fridge was not operating as it should again and the sticky substance is again present. The technician did not... read more

Serafino C 

on BBB

a year ago

Im moving from ********** to ****** with my girlfriend and we bought a mattress from the company website, to be delivered a few days before the move, so we have a place to sleep upon arrival. Because Im not going to be there on the day that the product its supposed to be delivered, I asked if my cousin, who lives next door, could pick up the mattress instead of me.Because of this request, my purchase was marked as fraud, so I was forced to go in person to the store, reconfirm my purchase, get a $100 discount for the inconven... read more