Birdeye Score
Own a score that reflects your business health
Birdeye Insights brings sentiment, reviews, and listings health into one transparent score. Customised to reflect your priorities and benchmarked against your industry at every location.
Birdeye Insights
Hear every location. Know what to fix. See what improved.
Trusted by the biggest brands globally
“There were all these interactions happening, but we weren't getting a ton of real, actionable data. We needed a way to break that information down, visualise it, and use it to uncover opportunities for our team.”
Eric Puppard Vice President of Sales at Hudson's Furniture & Mattress
Prioritised Recommendations
Know what to fix first, by location
Insights analyzes reviews, surveys, and listings across locations to surface what’s working, what’s broken, and what to fix first — by region, location, and theme. Replicate winning playbooks from your top-performing locations.
Prioritised Recommendations
Understand the “why” with AI summaries
Get plain-English summaries for every report that explain what changed, what’s driving it, and what to do next, so teams can act faster without digging through charts.
Action Tracking
Turn insights into tracked tickets
Birdeye surfaces the exact actions to take for each location and category — ranked by impact. Turn any action into a tracked ticket with an owner, deadline, and score target.
Action Tracking
See which actions moved the needle
Track score trends before and after every completed action to see exactly what drove improvement. Stop reporting activity. Start proving impact.
INSIGHTS AI
See Insights AI in action
Related Products
See all ProductsSee all ProductsFrequently Asked Questions
What is Birdeye Insights AI?
Birdeye Insights AI turns your reviews, surveys, and listings data into a single health score, a prioritised list of what to fix by location, and tracking that shows what actually improved. It's built for multi-location brands that need more than dashboards — they need a clear plan and proof it worked.
Birdeye Insights AI turns your reviews, surveys, and listings data into a single health score, a prioritised list of what to fix by location, and tracking that shows what actually improved. It's built for multi-location brands that need more than dashboards — they need a clear plan and proof it worked.
What data sources does Insights AI use?
Insights AI pulls data from the channels you connect to Birdeye such as reviews, surveys, listings, and other customer feedback sources to give you a single, unified view.
Insights AI pulls data from the channels you connect to Birdeye such as reviews, surveys, listings, and other customer feedback sources to give you a single, unified view.
How does Insights AI help multi-location and enterprise brands?
Insights AI rolls up and compares performance across 1000+ locations, surfaces root-cause issues, and pinpoints main drivers of customer sentiment and local SEO so large brands can prioritise the right actions to the right team.
Insights AI rolls up and compares performance across 1000+ locations, surfaces root-cause issues, and pinpoints main drivers of customer sentiment and local SEO so large brands can prioritise the right actions to the right team.
Can we customise how scores are weighted for our business?
Yes. You can configure which channels and metrics matter most for your business, and adjust how your scores are calculated to reflect your business priorities.
Yes. You can configure which channels and metrics matter most for your business, and adjust how your scores are calculated to reflect your business priorities.
How does Insights AI integrate with other Birdeye products?
Insights AI is built into the Birdeye platform, using data from products like Reviews AI, Listings AI and Surveys AI to show how customer experience impacts your overall performance in one place.
Insights AI is built into the Birdeye platform, using data from products like Reviews AI, Listings AI and Surveys AI to show how customer experience impacts your overall performance in one place.
Is my data secure with Insights AI?
Yes. Birdeye uses industry-standard security practices, including encryption and role-based access controls, and follows applicable privacy regulations to keep your data protected.
Yes. Birdeye uses industry-standard security practices, including encryption and role-based access controls, and follows applicable privacy regulations to keep your data protected.
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