This profile has been claimed by the business owner or representative.
50Floor
- Carpeting
- Nashville, TN
About this business
Location details
561 Brick Church Park Dr, Nashville, TN, 37207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
3 Weeks ago I contacted 50 Floor because I am not happy with the carpet installed only 3 months ago. I received an acknowledgement almost immediately... but no one called. Earlier this week, I contacted them again. I received an email stating I had to have the carpet professionally cleaned and send the receipt before the manufacturer would consider a claim. I explained the carpet is not dirty.... 2 adults in their 70's with no pets or children in the house and we remove shoes before walking into the bedroom. The response was... read more
I would never use 50 Floor again. The installers did not drop any cloth over my carpets, trashing 2 large area rugs and did not even attempt to clean up/ having only a broom. They left dirty prints all over my kitchen walls and baseboards.A closet door in my bathroom will not close without making scratches on the floor since they installed the new flooring.I spent almost 2 hours cleaning after they left and the manager over scheduling installers was less then concerned about this unprofessional behavior.
Business response:
<p>Hi Valued Client,</p><p> Thank you for your review. We apologize for the issues and for any inconveniences this caused you. </p><p>We see you have spoken with a member of our management team and an appointment was scheduled to rectify these concerns; however, if you have any further concerns that need addressing please feel free to give us a call at ************ and we will be happy to discuss.</p><p>Respectfully,</p><p>50 Floor</p>
The representative refused to show me any carpet samples. He even tried to quote a price over the phone without ever visiting my home. His price was too high. I have a fixer up home. He mentioned to his supervisors areas I needed to repair, but I had already told him that I was working to repair those areas. He refused to help me repair some laminate issues or at least recommend someone who could. <div class="ctc-tooltip"></div>
Business response:
Hi Valued Customer, Thank you for taking the time to provide a review for us. Although it is difficult to hear when we fault short, we appreciate you bringing this matter to our attention so we can address the concerns and improve moving forward. Your review has been forward to our management team or feel free to contact our local office at ************. Respectfully,50 Floor
For the start of this nightmare I had the 50 flooring salesman come over on 7/25/22 to give me an estimate for one room I wished to have laminate installed. *********************** arrived and showed me the colors and assured me they have the best products and the thickness was exactly the same on the products installed as the sample pieces shown in the book. I said I needed the flooring installed as soon as possible and he assured me that they could do my floor by first days in August . I chose a color which was the lightes... read more
Business response:
<p>Hi Valued Client,</p><p> Thank you for taking the time to share your feedback.We are deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didnt meet those expectations.</p><p>Respectfully,</p><p>50 Floor</p>
50Floor claims a timely and stress-free experience from start to finish. Our experience was nothing short of terrible. We share our experiences so that future customers are aware of the possible problems that they may face. The goal Install new hardwood on 1st floor of our home. Poor Quality/Installation | Installed several planks that looked NOTHING like the product we purchased. Splintered Flooring. So bad, that we could not walk on the floor without shoes No Respect for Customers Home/Invasion of Privacy |Installation lea... read more
Business response:
<p>Hi Valued Client,</p><p> We are extremely apologetic for the unfavorable experience and any inconveniences this may have caused you.We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue; however, it is clear from your feedback that we did not fully succeed on this occasion. Nevertheless, we value our customer's feedback and would like to thank you for bringing this to our attention, it has been shared with the management team. Respectfully, 50Floor</p>
Our floor is falling apart and now has become a trip hazard all over.There was poor workmanship on the floor install because there was no sub floor installed. The floor has warped and the tile layers of the *** Plank are peeling creating a trip hazard. There are also trip hazards on the carpet as the floor sinks the carpet (previously stretched) it creates a buildup in the pile to trip over and extra wear occurred on both the carpet and the underlayment after one year. A representative from 50Floor came out and upon first lo... read more
Business response:
<p>Hi Valued Client,</p><p> Thank you for your review and telling us about your flooring service experience. We make every effort to exceed all our customers' expectations with outstanding customer service and ensure every detail of your service is perfect; therefore, we have forward this review to our management team. Please allow us to express our sincerest apologies and rest assured that at 50 Floor we continuously strive to meet our customers' needs and expectations. </p><p>Kind Regards,</p><p>50 Floor</p>
I give them two stars because the flooring itself and installation is great. I would give them ZERO for customer service. We had our entire house done. We were lied to about having to pay a plumber to reinstall our toilets, so there was another $1500 out of pocket. Our sales rep ******** told us he would be our point of contact the entire process but wanted nothing to do with us after the sale. A light was broken during the installation process, which overall was not a big deal, but in trying to get them to fix it, they won'... read more
Business response:
<p>Hi Valued Client,</p><p> Thank you for bringing this matter to our attention. </p><p>Your review was immediately forward to our management team, and our records indicate an appointment has been scheduled to address the light concerns and material was previously ordered to complete an additional needed service.</p><p>Thank you again, for your review and please accept our sincerest apologies for any inconveniences the service delays have caused you.</p><p>Respectfully</p><p>50 Floor</p><p></p>
My experience has been anything but good. At first I was impressed but as time goes on not so much. First you need to know the flooring was for a rental property of ours. The prior tenants were evicted and they did leave a mess. All the floors were carpeted and horribly stained. This wasnt hidden, couldnt be, when the salesman came to call. I picked out the floors, paid for the carpet to be removed and hauled away. Before the vinyl was laid I spent a day removing half of the carpet in the main room so I could clean the floor... read more
Business response:
<p>Hi Valued Client,</p><p>Thank you for telling us about your flooring service experience. We make every effort to exceed all our customers' expectations with an outstanding home service experience and ensure every detail of your service is perfect. Please allow us to express our sincerest apologies on your flooring experience and rest assured that at 50 Floor we continuously strive to meet our customers' needs and expectations. </p><p>This review was sent to our management team and our records indicate a voicemail was left... read more
We had *********** 50 Floor remove the old wood floors in our living room in late February. We weren't happy with the sub-floor that we got which was a layer of 1/4" particle board over existing 1/2" plywood instead of the 3/4" plywood we were quoted (installers: ****** Flooring}, but we let them talk us into accepting that. The installation ended by the front door. They then saw that our solid wood door was dragging the floor out toward the end. I did not see this, but their solution was to remove our door and shave off hal... read more
Business response:
<p>Hi Valued Client,</p><p> Thank you for your review and bringing this to our attention. We apologize for the unfortunate outcome of each repair.</p><p>Our records indicate as 7/05 a member of our customer care team and management team left a voicemail to discuss and schedule an inspection date.</p><p>When you have a moment, please return our call at************** or ************.</p><p>Thank you and we look forward to speaking with you soon.</p><p>Respectfully</p><p>50 Floor</p>
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,847 reviews.
When is 50Floor open?
50Floor is closed now. It will open on Monday at 9:00 a.m.