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50Floor
- Carpeting
- Nashville, TN
About this business
Location details
561 Brick Church Park Dr, Nashville, TN, 37207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their salesman assured us that transitions between the new floor and existing tile would be flat and that the new wood floor would be of high quality. $4,500 later, the transitions were not flat and the wood flooring was full of defects. It took several weeks for them to return after numerous calls and their empty promises. 7 weeks into the project, repair techs came but left abruptly with the repairs half finished with a one inch gap where the transition strip was. Three weeks and 5 calls later another repair crew returned.... read more
Business response:
Hi Valued Customer, We are sorry to hear you are less than satisfied with your flooring experience and understand your home is the upmost importance. We understand as of 3/22 the local market has been in contact and appreciate you giving us the opportunity to resolve the concerns. Respectfully 50 Floor
I hired 50 floors to lay laminate floors in my house.The salesman was told to match the living room floor which is quality engineered wood.The salesman showed me a sample of laminate floor and discussed floating floors as we are on a slab,I was charged over $5000 for ***************** and a short hallway.The floor was laid and looked nice but when I drop a small item on the floor it was very loud.I am disabled and a older person and my wife said all she saw was a blue moisture sheet placed under the floor.I called the compan... read more
Business response:
Hi ******, We appreciate you taking the time to provide your feedback and apologize for any negative concerns that *** have transpired during your flooring experience(s); however, our moisture barrier provides a superior sound reduction and is rated one of the industrys highest for acoustic. While we are unhappy to hear you are unsatisfied with laminate product, we stand behind the quality of our products and also offer a Gold-Star-Installation Warranty. If you would like to discuss in further detail, please feel free to giv... read more
Poor installation and product. Have called numerous times and call is forwarded to customer service who doesn't answer and message cannot be left. This is three months after the install.I am sure 50 Florr will leave a canned message looking like they are concerned but they aren't and nothing else will be done. They should not be in business.
Business response:
Hi ***, We sincerely apologize for any inconveniences and delays; however, we appreciate you bringing this matter to our attention. We understand a claim has been submitted and approved for a resolution. A voicemail was left by our customer care team to discuss in further detail. When you have a moment, please give us a call back at ************. Thank You 50 Floor ****************
Our appointment for a quote was canceled, by email, less than 10 minutes before the appointment time. When I called the office for an explanation, I was put on hold by the office staff member only for her to come back with the answer that she did not know why the appointment was canceled. While it was frustrating, it spoke loud and clear that 50 Floor is not dependable nor in control of their business. I feel we dodged a bullet and can move on to the other flooring vendors on our list to check out.
Business response:
Hi Valued Customer, We are sorry to hear you had a frustrating experience and appreciate you bringing this our attention. We know your time is valuable and sincerely apologize for the error on our part as this is an uncommon interaction with our company. We see our management team has been in contact with you as well regarding the concerns. Thank You 50 Floor Customer Service
This Company is Completely off there advertising. I was outrageously over charged **** dollars for less tan **** square feet of vinyl flooring. Not only that they miss calculated and a 1 day job turned into a month. They also ignored my texts. And when I called corporate they said they had to contact local manager. Never heard back. They do not honor there advertising...free Installation?????
Business response:
Hi Valued Customer, We sincerely apologize for the concerns that transpired and appreciate you bringing this matter to our attention. We see you have been in communication with our local management team to move forward with a resolution and appreciate you working with us directly to resolve.Respectfully,50 Floor
Did not show on day scheduled and did not call to say they were not coming. I called company to see if still coming and they said no and rescheduled me for another day. My carpet needed to be restretched. I moved all the furniture the evening prior. I told the manager I was not available on another day. Is there another company I can contact that can come out sooner? He gave me the name *****. ***** said he can come out the next day (Sat am) to restrech my carpet. No call and no show from ***** on Sat. ? Prank from 50 Floor.... read more
Business response:
Hi Valued Customer, We apologize for the delays and any miscommunications with scheduling and appreciate you bringing this matter to our attention. We see you have been in communication with our customer care team to discuss a possible future repair date. If you prefer, please give us a call directly at ************ and will be happy to move forward. Thank You 50 Floor ****************
We used 50 Floor to install a wood laminate floor last year. We had a sales guy come to our house and show samples, we picked out the floor we wanted, and then waited. When they finally came to do the install they did not install what we agreed on, completely different product, only thing correct was the color. They were supposed to install matching quarter round, they brought wrong color so used some bare stock and applied a stain that doesn't even come close to the color of the floor. I called repeatedly the sales guy who ... read more
Business response:
Hi Valued Customer, We apologize for the concerns and appreciate you bringing it to our attention. Our records indicate as of 2/24 communication has been made with our local management team for a resolution. We appreciate you giving us the chance to resolve and make things right.Thank You 50 Floor ****************
We ordered new carpet on 1/28/22. We have been unable to contact them since. We gave a check of $200. It has not been cashed. The operator at 50 floors gives us a number to call. Everyone of them goes to voicemail and we never get a return call. Our remodel is backed up by a month now.We called this morning and told them we decided to stop the transaction and order from *********** Stopped payment on the $200 check.
Business response:
Hi *******, We apologize for the negative experience and appreciate you bringing this to our attention. We see you have been in communication with our cooperate office and appreciate the time you have given to continue moving forward with us. If you have any further questions, please feel free to contact our customer service team at ************. Thank you 50 Floor
I am so angry! I had carpet installed last week and the workers were just awful! They broke my possessions, used the toilet (without asking) and left it unflushed! I am still horrified about that discovery in my home and I feel violated over the whole incident. They left 2 messes in places I did not even think to look because they were not authorized or needing to be in those spaces. So I complained and the installation manager called to find out why I thought any of this was a big deal. She seemed to think them using the re... read more
Business response:
Hi Valued Customer, We are sorry to hear you were less than satisfied with your flooring service as we understand your home is of the upmost importance. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. Our records indicate a voicemail was left to discuss a possible alternative resolution. When you have a moment, please give us a call at ************.Thank You 50 Floor ****************
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,847 reviews.
When is 50Floor open?
50Floor is closed now. It will open on Monday at 9:00 a.m.