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50Floor
- Carpeting
- Nashville, TN
About this business
Location details
561 Brick Church Park Dr, Nashville, TN, 37207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
3/1/2021 ******* came out and answered all of my questions, didn't waste anytime, and also was very very personable and it was appreciated. Would highly recommend this very affordable flooring considering the warranty. Getting floors installed soon and will update review as the process updates.5/4/2021 They took forever, made mistakes, gave me a false quote, didn't finish or properly install the carpeting. The quote didn't even match empires quote they were trying to meet. Asked for a refund, was told I would be given one, c... read more
Business response:
HI Valued Client, Thank you for taking the time to provide such a detailed review about your experience with 50 Floor. While we are disheartened to hear; we appreciate you bringing this to our attention and sincerely apologize for any issues that have transpired.We see as of 5/05 you have been in communication with our management team in which a resolution was discussed and confirmed.Thank you for working with 50 Floor and giving us an opportunity to address this matter. Respectfully 50 Floor
In reading all these reviews, I see that CO {50 floors} is nothing but a joke.I think they should be out of business not serving the public at all.They left my house, without finishing the job, now I cannot even talk to anyone, the don't answer the phone. They know my number, I think they don't know how to do the job. I am going to contact the local TV com maybe they can do something about a company like 50 floors , That don't know how to do the jobs the right way.
Business response:
<p>HI Valued Client,</p><p> We appreciate you taking the time to express your experience with us and completely understand how frustrating this must be; however, thank you for bringing this to our attention as this is not the level of service we want to provide.</p><p>As of 5/03 our records indicate a member of our customer care team has been in communication and an appointment has been scheduled for 5/06.</p><p>Thank you giving us an opportunity to address the concerns.</p><p>50 Floor</p><p>Customer Service</p>
Appalling unprofessionalism. The michigan branch is a circus run by clowns. *************************, the general manager, is rude and dishonest. *********************, is just a bad. ****** the secretary dodges calls and makes up excuses. It has been over a month and they still can't get all the materials for the job. No one is taking responsibility and have a "it is what it is" attitude. The salesman, ****, quoted us incorrectly and yet we have to deal with the mess that the company's staff caused. Overpriced basic work. ... read more
Business response:
Hi Valued Customer, Thank you for taking the time to provide a review for us. Although it is difficult to hear when we fault short, we appreciate you bringing this matter to our attention so we can address the concerns and improve moving forward. Our records indicate you have been in communication with our management team and a tentative repair date (pending material arrival) has been scheduled for 5/02. Thank you for your time and patience and giving us the opportunity to make things right.50 Floor ****************
This company is a complete joke. We had an install completed about a year ago. Reached out to them late November as our tiles are coming up. Set up an appointment for an assessment. Guy comes out Dec 22 to access floor and informed me a rep will get in touch with me for the repair. I then get a random text message that as soon as my pieces come in they will come out(keep in mind that I have extra pieces in my garage from installation). No one calls. I reach back out in January no response. I think call in Feb and the young l... read more
Business response:
<p>HI Valued Client,</p><p>We have a high standard for total satisfaction and your flooring experience should never have been an exception.</p><p>As of 4/19 we see an appointment has been scheduled for 4/21. Thank you for taking the time to speak with our customer care team and giving us an opportunity to make things right.</p><p>We appreciate your business and please don't hesitate to contact us directly at ************.</p><p>Respectfully</p><p>50 Floor</p>
This company is horrible. They began my 3 day install in December. In February they came out for the last time. They never addressed the main issue I had after coming out numerous times. Just total bulls. Today I got a Certified Letter demanding payment since the installation was complete. In roughly 2 months I never heard from anyone and now the installation is complete. Laughable. I have a laundry list of items to fix plus the big issue that they never touched. Ive talked to managers with the company and the installation c... read more
Business response:
Hi Valued Customer, Thank you for bringing this matter to our attention. Our goal is to make every effort possible to exceed all of our customers' expectations with an outstanding home service experience and ensure every detail of your service is perfect. With that, please allow us to express our sincerest apologies for any and all delays you have experienced. We see as of 4/07 you have spoken with a member of our management team and appreciate any opportunity to gain back your trust and make things right. Respectfully,50 Fl... read more
I have had to have them come out twice to fix the molding that is coming off the walls. Corners dont meet and look absolutely horrible. Floor isnt butting up. They wont fix either the corners-said it would stick out and wont replace a piece of molding coming off wall that looks like a knife cut along the top. Molding was to be white and has yellow tint to it. Installers dont speak English and use a phone for translation. I will never suggest them to anyone
Business response:
Hi Valued Customer, We strive for excellence and when things fall short, we do everything we can to resolve the concerns. We apologize to hear you are anything less than satisfied and appreciate you bringing this to our attention. We see you have been in communication with our customer care team and an appointment has been scheduled for 4/12. We appreciate you giving us the opportunity to resolve. Thank You 50 Floor ****************
50 Floor was great with install, price and sales pitch. However we are just over a year after having our new carpet installed and are having an issue with delamination. We have been trying to get the issue addressed since the beginning of February however it has been nothing but silence and denial from the company. They have claimed that the issue is caused by pets even though the spot is under furniture where pets can not reach and we have provided several pictures of an actual spot our pets did damage as comparison. There ... read more
Business response:
Hi Valued Customer, We are very sorry that your experience with 50 Floor was not a pleasant one and understand that you are disappointed with the carpet. Our records show as of 3/29 a member of our management team has contacted you regarding a possible resolution.Thank You 50 Floor ****************
This sorry excuse for a business is the reason I've lost trust in wanting anyone to service anything in my house. 50 Floor has poor quality material, pathetic installers and crappy service. They should not even be in business. My wife has had them come out twice to fix their mistake and then upon the request for a THRID VISIT service was told it had to come out of pocket because they procrastinated and let our warranty lapse. Save your money and use someone else.
Business response:
Hi Valued Customer, We are extremely apologetic for the unfavorable experience and any inconveniences this may have caused. Our records indicate a member of our management team has been in communication with customer and has provided a resolution which is scheduled to be completed on 4/02. We appreciate you bringing this matter to our attention and working with us to make this right. Please don't hesitate to contact us if you have any further questions or concerns. Thank You 50 Floor ****************
*****-Beware of slick salesman and high prices. They pretend to discount by offering free installation ,etc. My installation was scheduled today and cancelled because the crew had quit???!!! i was inquiring about the installation to the installation manager and discovered I had been charged $600 for work that did not have to be done. I immediately tried to contact customer service and was promised to get a call back within 30 minutes, Several hours have went by and my calls are being sent to the voice mail box. I am in proce... read more
Business response:
Hi Valued Customer, Thank you for bringing this matter to our attention and we sincerely apologize for any miscommunication and/or delays. We see as of 3/23 you have spoken with the General Manager, and we appreciate your time and patience in getting this matter resolved. We look forward to your upcoming installation and please don't hesitate to contact us if you need anything. Kind Regards,50 Floor
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,847 reviews.
When is 50Floor open?
50Floor is closed now. It will open on Monday at 9:00 a.m.