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50Floor
- Carpeting
- Nashville, TN
About this business
Location details
561 Brick Church Park Dr, Nashville, TN, 37207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The day of installation they tried to charge me $500 more. Its supposed to be free installation I think this company is very unprofessional. I will definitely not use them or have any friends use them.
Business response:
Hi Valued Customer, We appreciate your business and apologize for the negative experience; however, we see you have been in communication with your local office team. Thank you for working towards a resolution and if you have any further questions or concerns, please feel free to give us a call at ************. Thank you 50 Floor ****************
First time using 50 Floor and I do not recommend them due to lack of communication and mixing up of accounts. Appointments were made for my home and my parent's home and they added my parents to both accounts which my parents were not even at my appointment (which was in a completely different town) so their names nor signatures were never on my paperwork. They only called my parents for delayed work every week sometimes more than once a week even though I called the company multiple times to request the accounts to be fixed... read more
Business response:
Thank you, *****, for your candid feedback. We always strive to do 100% for all our customers, so we are extremely disappointed to hear of your negative experience with us. We have reviewed your signed contractual agreement and see 50Floor has fulfilled its obligations as stated in the signed documents. However, this review has been shared with relevant departments. Respectfully, 50Floor.
I paid to have flooring laid down, looked amazing. Went out of town for 5 weeks this summer came home to major floor buckling. I called them they informed me it was not an install issue. Basically this flooring trapped in moisture, I have since paid a company to Encapsulation my crawl space. I really don't know why they don't do a moisture test, to make sure that this doesn't happen. Now I have paid another company almost what I paid for them to put down the flooring to fix this. At least the the new company has gotten my fu... read more
Business response:
Hello *****. We always strive to do 100% for all our customers, so we are extremely disappointed to see your negative experience with us. However, we see you have been in communication with your local 50Floor office team. Thank you for working towards a resolution on your flooring concerns. If you have any questions, please feel free to call the 50Floor customer service team at ************** or email *********************************** Respectfully, 50Floor.
I honestly would not recommend, I set up to have carpet installed on Saturday Sept. 23, 2021 and they even called the day before (Friday) to confirm saying they were coming out but had a small job before coming to my house and said it would about 10:30am the next day. I was ok with that. So I waited until about 11am hoping they would be calling to say they were coming. Did I hear anything, no I did not. So I gave them till about 12:30pm, still no call stating they were running late or behind. So finally by 1:00pm, I called t... read more
Business response:
Thank you, *********************, for telling us about your flooring service experience. We make every effort to exceed all our customers expectations with an outstanding home service experience and ensure every detail of your service is perfect. Please allow us to express our sincerest apologies on your flooring experience and rest assured that at 50 Floor we continuously strive to meet our customers' needs and expectations. This review has been sent to the management team. Kind Regards, 50Floor *************
I feel like I was taken advantage of by 50 Floor in Feb 2019. I saw their commercial, and desperately needing a new floor, I called. The salesman who came to my house was like a 'car salesman'. I told him what I was wanting. My 100 year old house was only **************************************************************************************** too much. He persuaded me to get something I didn't want. Wrong color, wrong style, wrong price.Being on social security for 6 months, I told him I was on a fixed income. When he called... read more
Business response:
Hello *****************. We apologize for the delayed response on your review. We have done extensive research on your flooring service from February 4, 2019. We see you have signed all the 50 Floor contract documents, which included the right-to-cancel flooring job and the ***** Fargo loan application. 50 Floor did provide the following discounts during your flooring sale appointment: free installation $2,530., coupon $100., and saver $150. Also, concerning your flooring repairs stated in your review, per 50Floor contract a... read more
I wish I didn't have to give them 1 star they don't deserve that. This store has poor quality flooring and workers would not recommend using this company
Business response:
Hello *******************************,Thank you for providing your time and patience; in order, for the local 50 Floor office to address your flooring concerns. We have included the 50 Floor Gold Star One-Year Installation Warranty for your viewing.50 Floor guarantees the quality of workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required, 50 Floor will return and provide that service a... read more
I hired 50 Floor flooring companys ******* Branch (located in ******* **) to install a new vinyl floor in my kitchen; they messed up, didnt complete the job after taking my deposit, & I havent heard from the ******* Branch General Manager nor their installer, since 9/30/21, as theyve been ducking & dodging my calls & emails, only to start sending me harassing letters, threatening a lien on my home, which they did on 12/22/21, just before Christmas. Ive been waiting for an updated invoice along with something in writing regar... read more
Business response:
Hello *******************************,Thank you for working towards a resolution with 50 Floor. Respectfully, 50 Floor **************** Team ************
Not impressed so far. Installers 1 hr late. Imperfections in workmanship. Misleading advertisement. Questionable regarding the actual quality of material
Business response:
Hello ***** Ra,Thank you for working towards a resolution with 50 Floor. Respectfully, 50 Floor.
We paid extra for leveling and none was done. They dented our SUV, used our tools and cleaning materials, took 2 weeks instead of 2 days, did not wear masks, did not do any dust remediation, left trash and sharps everywhere and we actually made them redo the job. They offered us a partial refund but wanted us to revise our reviews. We would not and they rescinded the offer. Do not hire this company.
Business response:
Dear Valued Consumer, We are sorry to hear you were less than satisfied with your flooring service. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We see you have already been in communication with the local management team. Thank you, Customer Service Department (877) 503-5667
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,847 reviews.
When is 50Floor open?
50Floor is closed now. It will open on Monday at 9:00 a.m.