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50Floor
- Carpeting
- Nashville, TN
About this business
Location details
561 Brick Church Park Dr, Nashville, TN, 37207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would not recommend this company to anyone based on the service or lack of service after installation. A warranty on services provided is no good if you cant get the company to come back and see what the problem is. It took up to 3-4 months each time someone was to come back and complete the installation of my floors. Ive made several attempts to have installation corrected, only to wait a minimum of at least a month to even talk to someone. There have been at least two different contractors look at the floors and say that... read more
Business response:
<p>Hi Valued Client,</p><p> We thank you for your review as this brings to light a situation we unfortunately failed to address; please accept our sincerest apologies.</p><p>Our records indicate as of 6/22 you and a member of our management team has discussed a resolution and will be moving forward to implement this action.</p><p>We value your business and want to thank you for working with us to make this right.</p><p>Respectfully</p><p>50 Floor</p>
My husband signed a contract with 50floors located in ************** back in May 2022. We also paid a little over $2,000 for a down payment to have laminate floors installed. I was not informed at the time of signing the contact it would be a delay for the materials needed to complete the job. For the past two weeks Ive been calling and getting the runaround regarding an installation date. I called several times today, spoke with *** around 11 am this morning. She said that I would receive a call back sometime today/ However... read more
Business response:
<p>Hi Valued Client,</p><p> We apologize for the delays you have experienced and thank you for bringing this to our attention. We see as of 6/20 you have spoken with a member of our customer care team with an updated eta.</p><p>Thank you for your time and patience as we work diligently with the vendor to obtain the needed materials.</p><p>We also thank you for working with you and giving us an opportunity to procced as we look forward to your future installation.</p><p>If you have any further questions or concerns, please fe... read more
My husband signed a contract with 50floors located in ************** back in May 2022. We also paid a little over $2,000 for a down payment to have laminate floors installed. I was not informed at the time of signing the contact it would be a delay for the materials needed to complete the job. For the past two weeks Ive been calling and getting the runaround regarding an installation date. I called several times today, spoke with *** around 11 am this morning. She said that I would receive a call back sometime today/ However... read more
Business response:
<p>Hi Valued Client,</p><p> We apologize for the delays you have experienced and thank you for bringing this to our attention. We see as of 6/20 you have spoken with a member of our customer care team with an updated eta.</p><p>Thank you for your time and patience as we work diligently with the vendor to obtain the needed materials.</p><p>We also thank you for working with you and giving us an opportunity to procced as we look forward to your future installation.</p><p>If you have any further questions or concerns, please fe... read more
I paid the ******* office $908 on April 27 and my credit card was charged. This was 50% of the total price. The balance was to be paid the day of the installation before the work began. Since then, my installation has been rescheduled multiple times, with a different excuse nearly every time. This morning, 6/16/22, they called again saying my installation today has to be rescheduled. I always promised myself I would never pay upfront for anything, but I let my guard down. 50floor has now been using my money for nearly 2 mont... read more
Business response:
<p>HI Valued Client,</p><p> Please accept our sincerest apologies for the delays in service. While this is certainly not the level of customer service we strive for, we appreciate your review as this gives us an opportunity to review and make the necessary changes within our company to ensure this does not happen again.</p><p>At your request your contract has been cancelled with a refund being processed. Please allow seven to ten business days to reflect to your original form of payment.</p><p>Please feel free to contact us ... read more
My wife and I are highly angry at 50 Floor. We got swindled into a deal with a Con Artist Salesman that wrote up a deceptive proposal completely deceiving us out of the product we picked out and put carpet down everywhere! After our Tenant noticed that the Installation team was putting down the wrong product, they blamed her for not stopping them sooner. They did not put down in the proposal the square footage of anything and highly deceived us. The job is not complete and they won't return phone calls and **************** i... read more
We had 50 Floor around 4 years ago to install luxury vinyl in our bedrooms! It was awesome! Fast turn around and the floors have stood up to the test of time! We had them back a little over 2 years ago to do the rest of the house and now that floor is pulling up. As you read this, remember, the bedroom floors are great and have **** treated the same way as the rest of the house. One person from 50 Floor came out, had us send them pictures later, but said the battery was out in his moisture meter, but would submit a claim wit... read more
Business response:
<p>Hi Valued Client, We are extremely apologetic for your unfavorable experience. We understand that your home is of the utmost importance and that you have provided your time to add beauty and value to your home.</p><p> As stated, the local 50 Floor office previously opened a product claim on your flooring job in which a licensed flooring inspector was commissioned for an inspection. While we stand behind our product warranty,we sincerely apologize the outcome was unexpected; therefore,we have forward this to the relevant ... read more
My grandmother was looking to get laminate flooring to replace the old carpet in a few guest bedrooms and a living area so she "shopped around" a bit for quotes to look for a fair price. She called me up saying she was going to go with 50 Floor since she liked the idea of the quote based on what the sales rep told her. She had me on speaker phone while the salesman was there so I asked him about the quote. He was charging her $2400 for 225sqft of laminate install. I immediately pulled out a calculator because that number see... read more
I recommend 50 floors to my elderly parents and it has been the absolute worst. It took them almost a month to install carpet in my moms bedroom. They also got laminate in their living room and it is just a hack job. I have pictures and video.They also have Hispanic contract workers which is totally fine but they was a language barrier and they were not able to communicate with my parents as to what was going on during the install. My parents had their house packed up for almost a month. They brought the wrong carpet, as soo... read more
Business response:
<p>Hi Valued Customer, </p><p> We are sorry to hear you and your parents had such a frustrating experience and appreciate you bringing this to our attention. We know your time is valuable and sincerely apologize for any and all issues on our part as this is an uncommon interaction with our company.</p><p>As requested, a member of our cooperate management team will be in touch with the number we have on file to discuss the concerns.</p><p>We appreciate your time and patience as we look forward to speaking with you soon.</p><... read more
On 12/16/2021, I signed a contract with 50FLOOR for Phenix N259 Front Runner carpeting and laminate flooring. On installation in the beginning of January, the master bedroom has a seam running thru the center of the room between the bedroom hallway entrance and the master bathroom entrance. It was very high (at least 3-4 inches high) and hard. (Similar to a speed bump.) The installer came back and said it was NOT a seam, but a crease in the carpet. He then ran a small apparatus over the seam for well over an hour and also st... read more
Business response:
<p>Hi Valued Client,</p><p> We always strive to do 100% for all our customers, so we are extremely disappointed to see your negative experience with us. </p><p>We see you have been in communication with your local 50 Floor office team in which an appointment has been scheduled for 5/31. </p><p>Thank you for your time and patience and working towards a resolution on your flooring concerns.</p><p>Respectfully</p><p>50 Floor</p>
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,847 reviews.
When is 50Floor open?
50Floor is closed now. It will open on Monday at 9:00 a.m.