Are your agents taking actions – or
owning outcomes?

Each coworker owns an outcome end to end — Jay fixes AI visibility, Myna turns bookings into verified insurance and reminders, Robin turns a complaint into an owned, escalated ticket. SOCi's agents perform actions specific to search, social, and reputation within marketing. None of them owns a business outcome.

Jay traces the drop to find the underlying cause — a listing error, missing content, a review gap — deploys the agent that fixes it. Keeps working until the location shows up and then reports the new score back.

Yes. Jay orchestrates three agents at once — one posts the closure, one answers every comment about it, one opens tickets for affected appointments.

No. Robin classifies the issue, assigns an owner, and applies an SLA — escalating automatically if it's missed. Then she tracks whether performance actually improves, and resurfaces it if it doesn't.

Jay scores every location individually, so you can see which locations are falling behind, even when your overall brand score looks strong.

No. Birdeye imports your location and review history during onboarding, so nothing starts from zero.

All three coworkers come with the platform. You can start with Jay and add Myna and Robin's agents when operations and CX are ready — they share the same context from day one.

Yes. You set the guardrails per agent, per workflow, per location — choosing approval mode or autonomous execution wherever you want a person in the loop.