Meet Robin.
Your Customer Experience AI Coworker.
She drives consistent CX across every location by connecting feedback, priorities, action, and measurement in one continuous loop.
NPS Promoters in under 6 months
Capture richer feedback from customers across every location.
Sentiment Score improvement
Know which locations need attention and what to fix first.
locations benchmarked market by market
Know where each location is winning or falling behind against local competitors.
saved every month on manual ticket triage
Route customer issues to the right owner before they sit unresolved.
Robin drives your CX outcomes
Robin runs the CX loop across Surveys, Insights, Competitors, and Ticketing — from feedback to action to measurable progress.
Trusted by the biggest multi-location brands
- Birdeye's Client: sunauto
- Birdeye's Client: smile-brands
- Birdeye's Client: orkin
- Birdeye's Client: The real-real
- Birdeye's Client: JLL
- Birdeye's Client: Rate
- Weill Cornell Medicine
- Birdeye's Client: apm
- Birdeye's Client: d4c-dental
- Birdeye's Client: axia-health
- Birdeye's Client: extra-space-storage
- Birdeye's Client: six-flags
- Birdeye's Client: synergy health
- Birdeye's Client: cracker-barrel
- Birdeye's Client: Jiffy Lube
- Birdeye's Client: NVA
- Birdeye's Client: sono-bello
- Birdeye's Client: green-earth
- Birdeye's Client: black-bear-diner
- Birdeye's Client: davids-bridal
- Birdeye's Client: caesars-entertainment
- Birdeye's Client: global-life
- Birdeye's Client: dave's-hot-chicken
Customer experience isn't a report.
It's a loop.
- 01. Collect
Robin captures richer customer feedback through surveys, online reviews and available customer signals, with less manual work across locations.
- 02. Analyze
She pinpoints the locations and issues that need attention, using customer feedback, performance, and competitive context.
- 03. Act
She then turns priority issues into owned work, routing them to the right teams with clear actions, SLAs, and escalation deadlines.
- 04. Measure
Robin also tracks CX performance after action, showing where experience is improving and where your teams should focus next.
Robin orchestrates the agents that turn feedback into follow-up and owned action
One consistent CX operating model across every location.
One loop connects every stage of the CX program.
Connects feedback, analysis, action, and measurement so nothing falls between stages.
One CX playbook. Prioritised actions for every location.
Robin keeps the CX process consistent while tailoring priorities, owners, and SLAs to each location.
The agents operate within the boundaries you set.
Runs on your approval workflows, ownership rules, SLAs, and escalation settings — so your team stays in control at every step.
See how CX performs after every action
Tracks performance movement after initiatives so teams know where to focus next.
Robin is built for how enterprises actually run CX.
Backed by white-glove implementation, a dedicated CSM for your first 90 days, and 24/7 support.
Configurable approval workflows.
Lets each team choose autonomous or human-in-the-loop execution per workflow.
SLAs and auto-escalation.
Automatically escalates tickets when a deadline is missed.
Location-level roles and access.
Gives corporate, regional, and local teams the right level of access and control.
Audit trail.
Tracks every agent action and workflow event.
Third-party ticketing integrations.
Pushes qualifying issues directly into Salesforce or Zendesk.
Legal guardrails.
Detects legal threats and routes them according to your escalation rules.
