Corporate-led (centralized)
HQ runs local marketing across every location from one place — accurate, consistent, at scale.
Solution
AI Agents for franchise brands
The world's biggest franchise brands run on Birdeye.
Real outcomes at every location
29%
Review volume
Aspen Dental, 4,000 locations.
49K
Reviews handled
0 humans in the loop. H&R Block, tax season.
46%
AI visibility score
Sutter Health, 4,000 providers/locations.
One weak location hurts the whole brand.
Locations are invisible in AI search
Customers ask ChatGPT, Perplexity, and Gemini where to go — and your locations don't show up, or rank below competitors.
Corporate can't scale oversight
By the time HQ spots an underperforming location, customers are already lost. Every unit is different, and you can't fix them one by one.
Franchisees can't (or won't) do the marketing
No time, no expertise, low tool adoption. The work doesn't get done at the local level.
Built for how your franchise actually operates.
Franchisee-led (decentralized)
Agents do the work for each owner so they can run their location, not their marketing.
Hybrid
Corporate sets the strategy and guardrails; local teams add authentic local content — no bottlenecks, no compliance risk.
Brand compliance
On-brand at every location — automatically
Brand AI trains every agent on your voice and guidelines. Agents draft, you approve — or set them to act autonomously within guardrails. Tiered approvals, role-based access, and location-level permissions keep corporate in control while locals stay fast. Agents escalate only the exceptions.
Coworkers do the jobs. Agents do the work. You keep the control.
Three AI coworkers. Three jobs every franchise has to get done.
Jay
MarketingGets every location seen and chosen
Agents
Search AI Optimization Agent, Review Generation, Listings Optimization, and more.
Myna
OperationsRuns the front desk for every location
Agents
Care Coordination Agent, Appointments Agent, Reminders Agent, Front Desk Agent, and more.
Most software tells you what's happening.
Our agents decide what to do — and do it.
Consolidate
Consolidate signals from every platform that holds your data
Reason
AI reasons with context and memory tuned to your brand and industry
- Industry AI
- Brand AI
- Location memory
Act
Agents act autonomously, or with your approval.
- Review Response Agent
- Listings Optimization Agent
- Social Publishing Agent
- Segmentation Agent & more
Outcome
- Revenue
- Headcount Optimization
- Time Saving
- Appointments
- AI Traffic
- AI Visibility
The work happens whether or not a franchisee
ever logs in.
- Jay fixing AI visibility
- Jay & Robin running a reviews job
- Jay running a campaign
Jay fixing AI visibility
- Jay fixing AI visibility
- Jay & Robin running a reviews job
- Jay running a campaign
Capabilities
Search AI
Be the answer on Google, ChatGPT, Perplexity — at every location.
Track and fix per-location AI visibility across the brand.
Listings AI
Every location accurate, everywhere customers search.
Continuous sync + fixes across Google, Apple Maps, Yelp, Facebook.
Reviews AI
Respond to every review, on-brand, at scale.
Generate and reply in your voice, autonomously or with approval.
Social AI
Local, compliant, always-on social for every unit.
Per-location content within corporate guardrails.
Marketing Automation
Set the goal. Agents run the campaign — personalized per location.
Insights AI
Benchmark every location against your best.
Sentiment + a single Birdeye Score across the network.
Competitors AI
Outrank the location down the street.
Head-to-head local benchmarking.
Integrations
Your CRM, POS, and PMS — 3,000+ systems, built in.
“Birdeye allows our teams managing hundreds of locations to respond to reviews instantly while staying fully on-brand.”
Multi-location brands get results
Birdeye brings the cacophony of 50+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform.
Birdeye saves us time, improves our hospitality efforts, and helps us be strategic. It lets us keep all our attention on the guest experience, not on technology.
From diner manager to regional vice president, every person using Birdeye can filter and fine-tune the platform to make it work best for them.
Enterprise Ready
Built for scale, governed for trust
SSO + RBAC
Centralized access, role-based control
Audit logging
Every agent action, traceable
Tiered approvals
Corporate and local oversight
Location reporting
Brand- and location-level visibility
- SOC 2 Type II
- ISO 27001
- HIPAA
- GDPR
- Hosted on AWS
We never use customer data to train AI models — and we require the same of our vendors.
See what Jay can do for your locations
Get a live look at the reviews Jay would generate, the replies he'd send, and what he'd surface for you.
homefranchise