Birdeye introduces a new NPS system to simplify the understanding of NPS logic.

Birdeye has introduced Review Monitoring Accuracy Reports which show the accuracy for review aggregation from third party sites. The user can view the difference (in percentage) in ratings of reviews aggregated on third-party sites vs Birdeye.

Birdeye, has now simplified selecting filters in the multi-select drop-down menu. Now, the filters selected in a multi-select drop-down menu will be visible on the top.

Birdeye now allows businesses to capture the location of the survey respondent using the newly added 'Location Type' question.

Birdeye has standardized the NPS calculation used in the platform to be inline with the industry norms. Identification of Promoters, Passives, and Detractors is further simplified.

As a measure of enhancing data security, Birdeye takes another step by introducing data export authentication. Users will now need to authenticate themselves before downloading contact information from emails.

Business owners can now edit the access rights for all users to maintain complete confidentiality for survey questionnaires and responses.

With improved graphical orientation, Birdeye's new reports are better in terms of data consumption and presentation.

Birdeye has launched enterprise-grade user management for multi-location businesses. Businesses will be able to add, remove and update users at the enterprise as well as location levels.

Birdeye's reporting platform offers intuitive reports focused on visual elements. It is simple, user-friendly and visually optimized for better projection and understanding.