New
Sep 09, 2026
Turn customer feedback into action-automatically
Customer feedback is only valuable when your team can act on it.
With Ticketing Agents, Birdeye now helps you automatically turn reviews and survey responses into actionable tickets—so your teams can spot issues faster, route them smarter, and follow up on time.
What’s new?
Review Ticketing: Turn reviews into tickets based on ratings or let AI identify the issue from the review and route it to the right team.
Survey Ticketing: Turn survey responses into tickets based on NPS.
Why you'll love it
- Act faster — Turn customer feedback into tickets automatically, without manual monitoring.
- Route smarter — AI identifies the issue and helps get it to the right team.
- Never miss important issues — Use escalation rules to keep tickets moving and ensure timely follow-up.
- Save your team's time — Automate the journey from customer feedback to an actionable ticket.
- Make it yours — Start with ready-to-use templates or build a workflow that fits your business.
From feedback to action, automatically.
Capture it. Route it. Assign it.
Let Ticketing Agents do the work in between.