Weekly Product Release Notes | August 7, 2026

Search AI

New Capability:

• Search AI now features a dedicated score dashboard within the overview, giving you an at-a-glance view of your AI-driven search performance and actionable insights all in one place.
• Birdeye has built a robust evaluation framework for Search AI that continuously measures recommendation quality and agent accuracy, ensuring the AI insights you rely on are held to the highest standards of reliability (Limited launch)

Feature Enhancement:

• The Search AI file upload experience has been completely redesigned with intuitive drag-and-drop functionality, downloadable import templates, and a detailed import history — making data management faster and error-free.

Listings

New Capability:

• Birdeye now automatically detects and rejects unauthorized Google-suggested changes to your business services, ensuring your listings always reflect your verified data and remain fully under your control.

Feature Enhancement:

• Keyword filters in Listings Ranking Reports now dynamically update based on your selected location or region, so you always see the most relevant search terms for the scope you're analyzing.

Marketing Automation

New Capability:

• Businesses using branded sender domains can now configure reply-to email settings at the brand level, giving you full control over where customer replies land — whether in your own inbox or directly within Birdeye.

Insights

Feature Enhancement (Limited launch):

Competitor Analysis in Insights now supports custom field filters, empowering you to slice and compare competitive review data by your own location and contact attributes for deeper, more targeted intelligence.

Quick Send

Feature Enhancement:

• Quick Send now automatically pre-selects your account's designated default template instead of the last used template, ensuring greater accuracy and preventing the accidental sending of incorrect review requests.

Surveys

Feature Enhancement:

• Survey answer options are now randomized for each respondent, eliminating order bias and ensuring you collect more accurate, reliable feedback from your customers.