Weekly Product Release Notes | October 9, 2026
Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.
AI Search
New Capabilities
Prompt Visibility with Sentiment, Accuracy, and Ranking
- What changed: Every monitored prompt is now shown together with its sentiment, accuracy, and ranking results, instead of being tracked separately.
- Why it matters: Gives customers a clear, consolidated view of how their brand is represented across AI responses, making it easier to spot trends and prioritize action.
- How to check it out: Available in the AI visibility/prompts dashboard.
Applicable to both Direct and Partners
Prompt Preview with Dynamic Tokens
- What changed: Customers can now view, edit, or remove specific details (like city or location) within a prompt, and preview the exact prompt and response used across different AI models before it runs.
- Why it matters: Gives customers transparency into exactly what's being asked on their behalf and the flexibility to adjust it, removing guesswork around AI-generated results.
- How to check it out: It will appear in the prompt configuration/preview area.
Applicable to both Direct and Partners
Listings
New Capabilities
Consolidated Core + Other Publish Reports
- What changed: Added the option to choose Core, Other, or All (Core + Other) listings when downloading, emailing, or scheduling a Listings publish summary report.
- Why it matters: Removes the need to pull two separate reports when you just want one combined view - especially helpful for partners doing monthly audits or client reporting.
- How to check it out: When downloading, emailing, or scheduling a Listings report, choose Core, Other, or All.
Applicable to both Direct and Partners
Feature Enhancements
Custom Role Support for Listings Agents
- What changed: Listings access can now be customized by role, instead of relying on one fixed permission level for all users.
- Why it matters: Businesses get finer control over who can view or manage specific Listings capabilities, supporting better governance as teams and agencies scale.
- How to check it out: Available now under Role Management/Permissions settings for Listings users.
Applicable to both Direct and Partners
Platform
Feature Enhancements
Updated SKU Names in Reseller Dashboard
- What changed: SKU names in the Reseller dashboard have been updated to match the SKU names that already appear on invoices.
- Why it matters: Partners see consistent naming across invoices and the dashboard, reducing confusion when reconciling billing and account details.
- How to check it out: Once released, updated SKU names will appear automatically in the Reseller dashboard — no action needed.
Applicable to Partners only
Surveys
Feature Enhancements
Skip and Display Logic Based on Contact Fields
- What changed: Survey skip and display logic can now use a contact's own data fields — not just their answers within the survey — to decide which questions they see.
- Why it matters: Enables more personalized, relevant surveys by tailoring which questions a respondent sees based on what's already known about them.
- How to check it out: Available in Survey Builder logic settings.
Applicable to both Direct and Partners
Coming Soon
A preview of what's next — these features are still in progress and will ship in an upcoming release.
Platform
Upgraded Brand Identity for Reseller Accounts
A richer Brand Identity experience — including target audience, vision statement, and a media library — is on its way for Reseller accounts, bringing branding settings into one consolidated place.
Applicable to Partners only
Whitelabel Agency Custom Favicon Upload
Agencies and resellers will be able to upload a custom favicon to reflect their branding in the browser tab across businesses under their account.
Applicable to Partners only
Platform Localization
Customers will be able to create and manage surveys in multiple languages without changing their dashboard language.
Account Health Report for Direct Multi-Location Accounts
Multi-location customers will be able to view a consolidated account health report with insights into usage, setup, and adoption across all their locations in one place.
Bulk Upload Support for Brand Identity
Customers using Brand Identity V3 will be able to bulk upload logos, background colors, and header fonts across multiple locations, eliminating the need to update each location individually.
AI Search
Search AI Competitor Intelligence
Customers can now view automatically detected competitors, including emerging competitors, in Search AI reports. They can also choose to view all detected competitors or only those they've configured. It will be visible only to customers who have the Insights product.
Applicable to both Direct and Partners
Multi-Brand Recommendations
Customers managing multiple brands will be able to access AI-powered recommendations tailored to each brand, with brand-level insights reflected in reports.
Applicable to both Direct and Partners
Surveys
Survey Web SDK Branding Support
Customers will be able to customize embedded surveys to match their brand, including colors, corner rounding, and transparency. They can also save multiple embed configurations for different website pages.
Applicable to both Direct and Partners
Survey Tagging Agent
Customers will be able to automatically tag survey responses by theme and create or manage tags manually, making it easier to organize and analyze feedback.
Applicable to both Direct and Partners
Listings
Centralized Related Profiles Configuration for Business Profiles
Customers will be able to manage relationships between related business profiles, such as a doctor and their hospital, in one place to help keep their business information consistent across Google, Bing, Apple, and other listings.
Applicable to both Direct and Partners
Ticketing
Ticketing Custom Fields in Dashboard and Reports
Customers will be able to manage custom ticket fields from the dashboard, including bulk updates, and analyze ticket data by time, location, or assignee in reports.
Applicable to both Direct and Partners
Insights
Prompt-Based Insights Categorization
Review and feedback insights will be categorized using meaning and context, helping customers identify relevant topics beyond exact keyword matches.
Applicable to both Direct and Partners