RC Willey Home Furnishings

Autumn I 

on BBB

a year ago

I have had numerous deliveries of broken furniture each time needing to take time off of work and losing pay to be home. The delivery team is mostly awful with the exception of maybe a couple guys. The first trip they brought out my couch where it didn't align and the chairs with usb ports that didn't work, then the replacement couch still was defective x2 more times, the times they brought out replacement chairs they all had problems from being dropped, ripped fabric, making awful noise when raising it up, greased stain fro... read more

Kendall S. 

on BBB

a year ago

I am done with this company. Everything I bought there has been overpriced garbage.The solid wood kitchen table I bought turned out to be particle board with a thin cover of veneer and the table started to fall apart a couple months after I got it home. A glass cabinet came with warped glass. Clothes Dryer burned up a few weeks after it was delivered. They sent me the wrong couch.I purchased what I was told was hardwood planks for my kitchen floor. In less then one year the floor is warping and coming up. The floor turned ou... read more

Dwain D 

on BBB

a year ago

We wanted a tv stand for my sisters new business she is opening tomorrow . We asked for the floor model because of the urgency of the whole situation. They said since there is one left at another location across town we would have to go get that one . We ventured across town to pick up the unit and when we got to her business to assemble the unit it was damaged ! We took it back the next day to the original RC ******* that we went to and told them our situation and our sales man ***** said that they still wont part with the ... read more

Carrie B 

on BBB

a year ago

I purchased a kitchenaide suite for my 2020 kitchen remodel along with the extended warranties on all appliances. On 9/12/22 Ninelives appliance replaced many parts on my brand new fridge after many parts failed to work. I noticed a gray sticky substance on the floor and had informed ******** the technician at that time but I had cleaned it up not associating it with the fridge failure. In October 2023, I noticed the fridge was not operating as it should again and the sticky substance is again present. The technician did not... read more

Serafino C 

on BBB

a year ago

Im moving from ********** to ****** with my girlfriend and we bought a mattress from the company website, to be delivered a few days before the move, so we have a place to sleep upon arrival. Because Im not going to be there on the day that the product its supposed to be delivered, I asked if my cousin, who lives next door, could pick up the mattress instead of me.Because of this request, my purchase was marked as fraud, so I was forced to go in person to the store, reconfirm my purchase, get a $100 discount for the inconven... read more

La B 

on BBB

a year ago

So I bought a new dishwasher and I bought the extended warranty, including parts. Not even a year after purchasing the dishwasher I had to file a claim And of course they dont cover that part along with many other parts when I was talking to the salesman of course hes telling me something completely different. Dont trust what the floor staff tell you. They cant be trusted. 

Harold F 

on BBB

a year ago

Getting an extended warranty doesnt mean anything to rc. Try getting things fixed is a joke. Been without our tv since superbowl day. Dont talk to ***** about the warranty. He will blow smoke up just to get you off the phone. Calling about it is just delaying what we need done. Its been two weeks 2-26-2023. Havent heard anything pertaining to get the problem fixed. So think twice about getting things taken care of. As I have read from other reviews. They want the money and not the customers appreciation for their business. B... read more

John B 

on BBB

a year ago

We purchased a dishwasher and a package called install. However, we didnt realize that the install meant additional hardware for installing the dishwasher. It was not clear so when the dishwasher arrived, they dumped it in the front of our house and we had to get it in place and install it ourselves, they did not take away the old dishwasher, it is still sitting in ********** with us, trying to figure out what to do with it. Weve had the new dishwasher, a Bosch, for three months now, and it stopped working. It gave us an err... read more

Shane J 

on BBB

a year ago

Just awful.I ordered a dishwasher and the installation service. After a week, all they would tell me is "A third party has the unit" and that I should call them. Calling the 3rd party "Certified Installers", or something, just lead me thorough hassle after ******. When they finally showed up to deliver and install the unit, two weeks later, they sniveled that there "was mold" they would have to charge me another $150 for extra pipes.The "mold" (which was really just some dog hair) was cleaned with a paper towel, but they sti... read more