RC Willey Home Furnishings

Shelcee S 

on BBB

4 years ago

Working with a great Salesman was not a problem. Josh was patient and kind as I made my decision about a special order sofa and chair. The problems came when the delivery showed up six weeks later. The sofa came with a broken frame. The chair with some crooked stitching. I was fine with the chair, but the sofa was a problem. The delivery guys told me that because of COVID, I didn’t have to sign for the delivery, and they would just report that it was broken and request a replacement. They said they could leave it with me so ... read more

Kasey L 

on BBB

5 years ago

RC Willey Claims Department refuses to put the customer first and takes the word of their technicians who are rushed and over worked and potentially could be afraid of losing their job; over the word of their customers. Their technicians failed to properly install a washing machine causing thousands of dollars worth of water damage to our new home. Their lack luster communication, lack of disregard for their customers and refusal to even answer their phone and have a conversation with a customer due to the desire to keep a p... read more

Theresa W 

on BBB

5 years ago

I bought several items at RC Willey since 2008 simply because it was close, large and nothing else was around at the time. Every single item large and small has been terribly made and seems old after having it for a couple months. I will make a list below of all I can remember. 1. Couch with chaise lounge - 2 pieces with different material for each piece - the chaise seat end broke after 2 months like I weigh 200 pounds. I was 120 pound female, why would the seat break? 2. Cal King Bed Frame - side connection into headboard ... read more

Martha G 

on BBB

5 years ago

With the circumstance of COVID-19 opted to select a dishwasher on-line & order by phone. Sales person Pearson was knowledgeable & assisted with the detail that his son would be doing the install. Apparently a 'contractor' for the purpose since the name of the business was different. On 08/12 we called the installer directly (# was given to us by salesman). He was to call us back, but no call rec'd. We called the store to see if we could get some answers. Ordered then waited approx 2 weeks...told delivery/installation was 'sc... read more

AJR 

on BBB

5 years ago

RC Willey continues to pull hard inquiries on my credit without my authorization. 

Bridgette T. 

on BBB

5 years ago

I purchased a RAF sectional with chaise on 6/4/2020 which was out of stock with a promise date towards the end of June. On June 30th I called RC willey delta shores to check on my order and they said it was back ordered and will be in stock two weeks into July. I waited about a week and finally received a shipping notification with no phone call from RC willey at all stating my order arrived or what date would work for delivery just that my purchase would arrive on July 15th. On Wednesday July 15th the delivery driver showed... read more

Gayle O 

on BBB

5 years ago

Failed to meet their promise twice! I purchased a dining room set and from the beginning the sales rep could care less. I noticed a difference in her service compared to the others. I was happy to be handed off to another associate when I went to the window to apply for the Blue Rewards Membership. Furniture was supposed to be delivered on July 2nd but wasn’t. I went to the store the next day to inquire and they said the order was never placed. They set a date to deliver on July 14th but when they got here the delivery rep s... read more

Shawn N 

on BBB

5 years ago

Besides from inventory being extremely low, the salesman was very helpful. When I went to the cashier to pay, there was one window open. There was 16 windows, all with a closed signs and I counted six people back in the cashiers area. I watched my salesman leave to go home as I waited for over 20 minutes. I was the second person in line. I felt sorry for the 10 people behind me in line they had to wait for however long it was going to take them to purchase their item and get out of there. They were more than happy to sell me... read more

Christine B 

on BBB

5 years ago

We have been longtime customers w/ RC Willey, and had a charge account with them for several years. In the past couple of months we had multiple billing errors, resulting in charges to both our charge account and personal checking account that were not authorized by us. We ended up cancelling our charge account, and will be hesitant about shopping there in the future due to their lack of security of their customer's financial accounts. With that being said, we have always been satisfied with our furniture and items purchased... read more